Administrative Assistant Support
Resume:
LUCINDA GARRETT
**** ****** ******, *******, ******* 30106
***********@*****.***
https://www.linkedin.com/in/lucinda-garrett-116917157
https://www.facebook.com/lucinda.garrett.9
PROFESSIONAL SUMMARY
Motivated and detail-oriented professional with a strong ability to multitask and thrive in fast-paced environments. Skilled in utilizing and expanding existing abilities while contributing to team success and organizational goals with precision, efficiency, and dedication.
WORK EXPERIENCE
Operations Specialist
The Extension – Marietta Georgia
February 2023 – June 2025
Accurately completed, tracked, and entered authorizations into Beacon for the Department of Behavioral Health and Developmental Disabilities (DBHDD) to ensure timely billing.
Provided high-level administrative support to the Clinical Director and contributed to the development and revision of agency policies and procedures.
Served on the Commission on Accreditation of Rehabilitation Facilities (CARF) and the Safety Committee, assisting with the creation and implementation of safety policies in line with accreditation standards.
Acted as Safety Officer for the men’s program and facilitated health and safety training sessions for staff.
Assisted with the client intake process and delivered case management services, including individual therapy, treatment planning, reviews, referrals, and documentation.
Entered and maintained accurate client records in Carelogic, the agency’s electronic medical record (EMR) system.
Participated actively as a member of the multidisciplinary treatment team to support comprehensive care planning.
Served as Human Resources Representative, managing onboarding, processing new hire paperwork, and delivering policy and mission orientation to new employees.
Provided exceptional customer service to clients, families, and external partners, fostering positive relationships.
Oversaw the agency’s KIPU electronic medical record system as Super Administrator, ensuring system functionality and user support.
Maintained effective communication with external agencies including Abbott Toxicology and the National Association for Addiction Professionals (NAADAC).
Prepared and recorded meeting minutes for CARF, Treatment Team, Board, and Safety Committee meetings.
Completed all required compliance training to meet agency and regulatory standards.
Social Services Program Coordinator
Cobb County Community Services Board – Marietta, Georgia
July 1991 – February 2023
Provided high-level administrative support to the Residential Department Director and served as Residential Services Supervisor.
Managed residential referrals and waiting lists; participated in multidisciplinary treatment team meetings to assess program eligibility and appropriateness.
Independently coordinated referral processes, collaborating with care coordinators, discharge planners, social workers, and other agencies.
Ensured compliance with Department of Behavioral Health and Developmental Disabilities (DBHDD), Housing and Urban Development (HUD), and healthcare regulations.
Supervised administrative, food service, and housekeeping staff, providing leadership and delegating duties based on skill sets.
Served as administrator for the Client Track Homeless Management System (HMIS), overseeing data entry and compliance.
Completed monthly financial reimbursement reports and assisted with monitoring program budgets.
Contributed to policy development, training of program managers, and served as point of contact for non-clinical issues in the Director’s absence.
Represented the department on internal and external committees and managed projects assigned by the Department Director.
Conducted meditation groups and provided case management services, including individual and group therapy, treatment planning, referrals, and discharge planning.
Ensured accurate documentation in Carelogic (EMR) and completion of client financial forms, consents, and registration.
Oversaw inventory and procurement for the Mothers Making A Change (MMAC) outpatient and residential programs, processing purchase orders, invoices, and check requests.
Acted as primary liaison for residential vendors, referral sources, and clients, while identifying external resources to support client needs.
Served as Housing Coordinator for the MMAC program and stepped into Direct Service Professional roles during staffing shortages.
Maintained strict confidentiality of all client and agency communications and records.
Office Administrative Supervisor
Cobb County Community Services Board – Marietta, Georgia
(Concurrent with Program Coordinator Role)
Provided high-level administrative support to the Residential Department Director, including managing calendars, scheduling meetings, and coordinating conference room logistics.
Supervised administrative, housekeeping, and food service teams by assigning responsibilities, offering leadership, and establishing office procedures to boost efficiency.
Conducted in-depth staff training on medical records management, ensuring full compliance with agency policies, HIPAA, CARF, and CFR42 healthcare regulations.
Performed regular internal chart audits to verify documentation accuracy and adherence to regulatory standards; closely monitored data entry in Carelogic to maintain comprehensive and compliant electronic medical records.
Actively participated in multidisciplinary treatment team meetings and contributed to ongoing quality improvement efforts as a member of the Performance Improvement Committee.
Led recruitment and hiring processes: interviewed candidates, made recommendations, and completed onboarding documentation for HR processing.
Evaluated staff performance, delivered feedback through formal reviews, and provided supervision and coaching to support professional development.
Oversaw daily office operations including cash handling, financial reconciliation, deposits, and resolution of failed Medicaid claims.
Verified client insurance coverage and updated EMR systems to ensure accurate and timely billing.
Administered grant funding by reconciling expenditures, preparing monthly reimbursement reports, and ensuring ongoing compliance with funding requirements.
Served as the primary liaison for residential vendors and referral sources, maintaining strong and productive external partnerships.
SKILLS & COMPETENCIES
Proven ability to work independently with minimal supervision while managing multiple projects and tasks simultaneously.
Strong organizational skills with the ability to prioritize effectively and remain calm and focused under pressure.
Self-motivated, efficient, and team-oriented with exceptional integrity and leadership capabilities.
Demonstrated problem-solving and decision-making skills in fast-paced environments.
Effective time management with a keen focus on key priorities and deadlines.
Strong administrative and clerical abilities with a proactive approach to completing assignments accurately and on time.
Skilled in maintaining confidentiality and handling sensitive information with discretion.
Proficient in digital document management, including scanning and electronic filing.
Certified Georgia Notary Public.
EDUCATION
Marietta Vocation Tech – Secretarial Science – Graduated 1981
Branell Institute – Information Processing – Graduated 1990
Lucinda Garrett
5754 Newnan Circle
Austell, Georgia 30106
***********@*****.***
July 14, 2025
House of Globalization:
I am writing to express my strong interest in the Domestic Violence Advocate position. Over 30 years ago, I was a victim of domestic violence at a time when supportive agencies like yours were not readily available. That experience shaped my life and has fueled my passion to advocate for and support victims of domestic violence. It is deeply personal and meaningful work to me.
My entire career has been dedicated to serving vulnerable populations through nonprofit organizations, many of which included clients who were victims of domestic violence. With over 20 years of supervisory experience and a strong background in both administrative leadership and direct client care, I bring a well-rounded, compassionate, and hands-on approach to advocacy and support.
I am a dependable, detail-oriented professional who takes pride in creating safe, structured, and nurturing environments. My experience includes managing sensitive records, supervising staff performance, and ensuring program compliance—skills that align well with the responsibilities of the Domestic Violence Advocate role.
It would be a privilege to contribute my leadership, empathy, and commitment to your mission. Thank you for considering my application. I welcome the opportunity to speak with you further about how my experience and dedication can support your work and empower those you serve.
Respectfully,
Lucinda Garrett
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