Customer Service Group Leader
Resume:
Jessica Garcia
Houston, TX *****
***************@*****.***
Professional Summary
My goal is to work with a firm where I can use my knowledge, grow as a person and help others grow. I work very hard to achieve my personal goals and team goals. I am bilingual, fluent in Spanish and English both written and verbal.
Authorized to work in the US for any employer
Work Experience
Group Leader
Behavioral Innovations-Richmond, TX
July 2022 to Present
I am a RBT group leader. I am responsible for training team members. I plan arts and crafts activities to help kids with their social skills, motor skills, physical skills and intellectual skills. I am a motivator to encourage a fun work environment for kids and coworkers. Receptionist
All Pets Animal Hospital & 24 Hour Emergency Care-Katy, TX February 2017 to April 2018
Checking in and out patients, scheduling appointments, follow- up calls, answered e-mails, attached records, filing, faxing, made copies, cleaned, answered phone calls, reviewed paper work, and restocked and verified inventory.
Receptionist/Tech
Advanced Hearing Center-Sugar Land, TX
June 2014 to July 2016
Scheduling appointments, processed payments, checking in and out patients, answered phone calls, organized and set up rooms for appointments, verified inventory, cleaned and set up hearing aids, reviewed and verified insurance information through the system. Receptionist
Bingle Vet-Houston, TX
April 2013 to May 2014
Answered phone calls, greeted clients, created accounts, set appointments, and check in and out clients, e-mails, attach records, fax, file, and cleaned. • Hostess/ Server
Chuck E. Cheese-Sugar Land, TX
January 2009 to April 2013
As team captain I led a team strived for sales as well a great customer service, cashier, managing and delegating daily store duties while multitasking in other department areas. Sales Representative
Memorial Eye Corporate-Houston, TX
October 2010 to January 2012
Answered phones, receiving and inputting contact orders, providing products offers and opportunities to all which includes the Hispanic market, filing records, completing tasks within a timely matter and/or by due expectancy, and resolved customer service issues. Education
RBT in Registered Behavioral Technician
MedCerts
September 2021 to June 2022
Wharton Community College
2011 to 2012
High School Diploma
George Bush High School
2010
Skills
• BILINGUAL
• Front Office
• Front Desk
• Experience with Children
• English
• Reception
• Spanish
Certifications and Licenses
Registered Behavior Technician (RBT)
June 2022 to Present
Behavior Technician Specialist
December 2021 to Present
Customer Service Certified
September 2021 to Present
Additional Information
Skills:
I am dependable, bilingual, patient, and I am a hard worker who can multi-task. I strive for success individually and as part of a team. I am customer oriented.
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