Customer Service Rep
Resume:
VICTORIA BALDERRAMA
**** ****** ** **, ***********, NM, 87121
******************@*****.***
OBJECTIVE
To obtain a position in the Hospitality field offering opportunities for advancement and professional development in a company recognized for customer relations excellence.
ABILITIES
Customer Service
- To demonstrate the ability to organize office files and record keeping at different levels.
-To assist a small office staff with multiple requests.
- The ability to work independently in all positions with a limited amount of supervision.
-I maintain very strong computer skills, as well as communication skills.
- Goal orientated person driven and can adapt well to various work environments.
- Able to answer telephone, screen and direct calls.
- Complete other duties as required.
EXPERIENCE
Sitel/USAA
7/28/21- 01/16/23
Customer service rep.
352-***-**** / Sherry Davis
420 E Pilot Rd #3620, Las Vegas, NV 89119
As a customer service rep, I go over their account or accounts if they have more than one, make changes, make funds transfers.
Amazon
10/1/21- 2/26/22
Warehouse Associate
888-***-**** / David
12945 Ladera Dr NW, Albuquerque, NM 87120
As a Warehouse Associate I work and learn different sections of the warehouse, like the sort station, the runoff, non-con, and I also got stratified to do TDR (Trailer Docking and Releasing) I get the opportunity to learn new things all the time.
City View Apartments
10/23/2020 - 7/28/21
Leasing consultant
505-***-**** / Josephine Ferrero
5350 Justin Dr NW, Albuquerque, NM 87114
Take applications,make lease agreements,lease renewals, make sure maintenance gets the unit ready for new residents for when they move in, make calls and emails to vendors to set up appointments for the make ready and also input all information into their fill in the system. Make monthly newsletters
Manpower
3/25/19- 4/19/2020
Staffing Assistance
4100 Osuna Rd NE #100, Albuquerque, NM 87109
As a staffing assistance I was responsible for helping clients with their application on the computer and scanning documents into their files and answering the phones. I would also give oral drugs screening to clients that require it.
Sitel/Directv
2/28/18- 3/22/19
Customer service rep.
505-***-**** / Christopher Rivera
4420 The 25 Way, Albuquerque, NM 87109
As a customer service rep I go over accounts, make changes, add discounts, go over the bill. I also disconnect accounts. I also let customers know about sales with AT&T cell phones.
SL Start New Mexico works
3/2017- 5/2017
Administration official
505-***-**** / Lakeisha Humphrey
3280 Bridge Blvd SW, Albuquerque, NM 87121
As an administrative official I made daly appointments for clients in person and over the phone I called clients to confirm appointments. I made detailed notes in the client's file.
Income Support Division
12/2016- 3/2017
IRU Unit- office Clerk
505-***-**** / John
3280 Bridge Blvd SW, Albuquerque, NM 87121
Well I worked for IRU. I answered phones and answered questions for clients that called. I made files for new clients. I filed paperwork. I located files I entered information into the computer for clients.
SL Start New Mexico works
8/2016-12/2016
Work experience
505-***-**** / Lakeisha Humphrey
3280 Bridge Blvd SW, Albuquerque, NM 87121
As a work experience I would help with making I Job search books, sign clients in for their appointments, check their ID, help with other office duties.
Receiving associate
2/2016 - 8/2016
Burlington
505-***-**** / John
5001 Montgomery Blvd NE, Albuquerque, NM 87109
As a receiving associate I was responsible for taking all products out of boxes and making sure all products had a price tag and taking all products and putting it out on the sales floor in a timely manner.
Admin assistant/ home health care
11/2014 - 4/2015
Ambercare
505-***-**** / Wendy
2129 Osuna Rd NE, Albuquerque, NM 87113
As a home health care I would take care of the client I would help get them out of bed if needed I would prepare their meals I would do light cleaning. When I got promoted for the admin assistant position my duties were to help do timesheets to enter information into the database to file paperwork to help setup meetings and schedule them and so forth.
Customer Service Rep.
01/2013 – 07/2013
Santa Claran Hotel & Casino
877-***-**** / John
460 N Riverside Dr, Española, NM 87532
As a Customer service representative I interact with customers to provide information about current promotions, and also answer inquiries about products and services. They also handle and resolve customer's complaints. As a Customer Service Representative you plan, create, implement, operate and evaluate all promotional programs and special events, to include casino and multi-entity promotions, events and off-premise events.
Custodian
02/12- 01/2013 (Temp. Position)
Espanola Schools District
505-***-**** / Crystal
405 Hunter Street Española, NM, 87532
As a custodian I perform custodial and maintenance duties in and around campus facilities, Troubleshoots, performs minor repairs and responds to emergency calls for service; implements setup and takedown for a wide variety of campus and community events; works closely with employees and the Public to meet the custodial needs of the area; and resolves problems to ensure efficient and safe operations. Always working under general supervision, I perform a wide variety of custodial and maintenance duties in order to provide a clean, orderly and safe environment; and perform related work as required.
Customer Service Rep.
05/2008 - 1/2009
Santa Claran Hotel & Casino
877-***-**** / John
460 N Riverside Dr, Española, NM 87532
As a Customer service representative I interact with customers to provide information about current promotions, and also answer inquiries about products and services. They also handle and resolve customer's complaints. As a Customer Service Representative you plan, create, implement, operate and evaluate all promotional programs and special events, to include casino and multi-entity promotions, events and off-premise events.
Sales
03/2007 - 12/2007
Alltel
505-***-**** / John
1610 N Riverside Dr. Espanola, NM 87532
I was responsible for performing a variety of sales functions. Arranges, organizes, and displays merchandise. Processes sales transactions, returns, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner. Performs administrative functions including tracking, ordering, and managing inventory, ensuring store security. Keeps the Store Manager well informed of activities and significant problems.
Cashier
06/2006 - 03/2007
Lowe’s
407 Lowdermilk St, Española, NM 87532
505-***-****/ John
Answer customers' questions, and provide information on merchandise. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments.Issue receipts, refunds, credits, or change due to customers.
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