Customer Service Social Media

Career Summary

Dedicated customer service professional with a background in marketing, known for delivering clear communication, fast problem resolution, and a positive client experience. Skilled in handling high-volume inquiries, managing digital communications, and supporting team goals with a collaborative approach. Proven ability to boost engagement, streamline service processes, and create informative content using tools like Canva, PowerPoint, and Adobe. Experienced in email and newsletter communication to keep customers informed and supported.

Education

The University of Texas at Arlington Arlington, TX

BBA in Marketing & Management – Dec 2024

Tarrant County College Arlington, TX

Associate of Business Management Administration – Dec 2021

Experience

Armed and Blessed LLC Arlington, TX

Customer Service Representative Jan 2022 – May 2025

Responded to customer inquiries across social media and email, increasing satisfaction and engagement by 35% through fast, friendly support.

Reduced response and issue resolution time by 20% by organizing outreach and streamlining customer-facing processes.

Created helpful content and updates via newsletters and presentations to proactively address common questions and improve customer experience.

Maximus Irving, TX

Customer Service Representative Mar 2020 – Jul 2021

Handled 80+ customer calls daily by actively listening, resolving issues quickly, and maintaining a 95% satisfaction rate.

Improved first-call resolution by 15% by asking clearer questions and using updated resources to solve problems on the spot.

Verified 200+ claims each week with 98% accuracy by carefully reviewing documents and double-checking key details.

Tech Mahindra Arlington, TX

Research Moderator Oct 2019 – Dec 2019

Improved workflow efficiency by 40% by identifying tech gaps and implementing simple IT tools to streamline research coordination.

Boosted participant feedback scores by 25% through clear communication, active listening, and creating a comfortable research environment.

Managed daily operations and service logistics by organizing session schedules, handling participant needs, and supporting research teams.

Trinity International Arlington, TX

Social Media Marketing Specialist Jul 2016 – Jan 2019

Grew social media engagement by 45% through targeted content and campaigns on Facebook ads

Increased event attendance and volunteer participation through targeted digital outreach.

Spearheaded online rebranding efforts to enhance visibility, donor support, and trust.

Skills & Competencies

Customer Service: Call support, issue resolution, satisfaction tracking, high-volume communication

Teamwork & Leadership: Team support, task coordination, goal setting, training assistance

Tech Tools: MS Office, Google Suite, Hootsuite, CRM systems, basic IT fixes

Marketing & Outreach: social media, email campaigns, content creation, audience engagement

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