Sales Associate Customer Service
Resume:
COVINGTON, US, ***** • ***************@*****.*** •
TERRELL BRAZIER
Sales Associate
PROFESSIONAL SUMMARY
Sales associate with extensive experience in enhancing customer satisfaction and driving repeat business through effective communication and deep product knowledge. Demonstrated ability to optimize store layout and exceed sales targets, supported by strong organizational and time management skills. Ready to bring a collaborative spirit and exceptional service to a new role. EMPLOYMENT HISTORY
PART TIME - SALES ASSOCIATE - OUTSIDE LAWN & GARDEN Jan 2025 - Present Lowe Conyers, GA
SALES ASSOCIATE Jan 2023 - Oct 2024
Bloomingdale's New York, NY
• Enhanced customer satisfaction by identifying and fulfilling customer needs, driving repeat business and positive feedback.
• Managed daily sales operations, ensuring inventory accuracy and maintaining high standards of customer service.
• Worked closely with team members to optimize store layout, improving product visibility and accessibility.
• Passionately assisted customers in finding products, leading to increased sales and customer loyalty.
• Consistently exceeded sales targets by leveraging deep product knowledge and effective communication skills. CUSTOMER SERVICE ASSOCIATE Dec 2022 - Jan 2023
Dave's Hot Chicken Brooklyn, NY
• Collaborated with team members to ensure smooth weekend operations, enhancing customer satisfaction and contributing to a positive work atmosphere.
• Effectively managed high-volume customer orders on weekends, ensuring timely service and maintaining high standards of food quality.
• Worked closely with colleagues to streamline kitchen processes, resulting in improved efficiency and reduced wait times for customers.
• Maintained cleanliness and organization in work areas, adhering to health and safety standards to provide a safe dining experience.
• Assisted new team members in understanding their roles and responsibilities, fostering a supportive and inclusive work environment.
COUNSELOR Jun 2022 - Aug 2022
Kings Bay Y Brooklyn, NY
• Assisted in planning and executing daily activities, fostering a positive environment and enhancing campers' experiences through effective collaboration.
• Led group activities, ensuring safety and engagement, while developing leadership skills and promoting teamwork among peers.
• Supported senior counselors with enthusiasm, contributing to a dynamic camp atmosphere and ensuring a memorable summer for all participants.
• Worked closely with team members to coordinate events, demonstrating strong communication and problem-solving abilities to enhance camper satisfaction.
• Successfully managed daily schedules, improving operational efficiency, and ensuring timely completion of activities, resulting in increased camper enjoyment.
Assisting customers with plant selection, lawn care, and gardening supplies. Maintaining the garden center by watering plants, stocking inventory, and ensuring cleanliness. Stocking, fronting, and pricing merchandise according to planograms and store standards. Welcoming customers to the garden center and providing excellent customer service. Inspecting, carrying, loading, and unloading product or material in or out of vehicles. Enhanced customer engagement by providing tailored gardening advice, leading to noticeable increases in sales and customer satisfaction.
RETAIL SALES Feb 2019 - Jan 2020
NDANGERED DREAMER Brooklyn, NY
• Enhanced customer experience by providing personalized product recommendations, leading to a 20% increase in sales at Pop up shop events.
• Collaborated with team members to maintain organized and visually appealing sales areas, boosting customer satisfaction.
• Contributed to a 15% reduction in customer wait times by efficiently assisting with item selection and checkout processes.
• Provided brand insights to customers, fostering brand loyalty and increasing repeat business by 10%.
• Facilitated seamless event setups and breakdowns, ensuring operational efficiency and high customer satisfaction. EDUCATION
HIGH SCHOOL DIPLOMA Aug 2019 - Jun 2023
Williamsburg Charter High School Brooklyn, NY
Graduated with Regents diploma
SKILLS
Sales, Customer Service, Problem Solving, Critical Thinking, Team Collaboration, Inventory Management, Communication, Leadership, Organization.
ADDITIONAL INFORMATION
COMMUNITY GARDEN INTERNSHIP
CCC LENT EXPERIENCE
• Coordinated with team members to enhance the community garden, ensuring sustainable practices and community involvement
• Effectively managed waste disposal processes, improving garden cleanliness and reducing waste by 20%
• Assisted in the cultivation and maintenance of garden crops, fostering a sense of community and shared responsibility
• Implemented new strategies for crop replenishment, increasing garden yield and promoting eco-friendly gardening techniques
• Ensured precise and efficient trash relocation, maintaining a clean and organized garden environment
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