Salesforce Developer
Resume:
PRADEEP
Sr. Salesforce Developer
TECHNICAL SUMMARY:
IT professional with around 10 years of experience, including nine years in Salesforce design, SAP and development.
Experienced in implementing technology-enabled business solutions using JIRA and Confluence in an Agile environment.
Experience with Salesforce Marketing Cloud (SFMC) for customer engagement
Designed, develop, and maintain Salesforce Commerce Cloud (SFCC) solutions for e-commerce platforms.
Customized SFCC SiteGenesis or SFRA (Storefront Reference Architecture) to enhance user experiences.
Optimized e-commerce performance, checkout processes, and omnichannel integrations.
Develop and manage product catalogs, promotions, pricing rules, and merchandising
Integrate Salesforce OMS with
I.Salesforce Commerce Cloud (SFCC) backend system.
II.ERP system.
III.Warehouse Management Systems (WMS)
IV.Third-party logistics providers (3PL)
Monitor security events and use Splunk for detecting threats or vulnerabilities within the Salesforce Commerce Cloud environment.
Develop and manage APIs for third-party integrations (payment gateways, inventory management, ERP, etc.).
Integrated SFCC with other e-commerce tools, CRMs, and marketing automation platforms.
Implemented headless commerce solutions where needed for omnichannel experiences.
Participated in code and solution reviews to ensure the quality and maintainability of Salesforce code and customizations.
Used Salesforce Commerce Cloud for e-commerce platform that enables businesses to create and manage their online stores
Developed custom solutions to streamline business processes using Salesforce automation tools.
Experience in integrating Salesforce with various third-party applications and platforms.
Played a key role in optimizing Salesforce workflows and improving system efficiency.
Contributed to Salesforce platform development while ensuring scalability and maintainability of the system.
EDUCATION:
Masters in Engineering - University of Cincinnati, Chennai - 2021
Bachelors in Engineering - Anna University, Chennai - 2014
CERTIFICATION
Salesforce Certified Administrator
Salesforce Certified Platform Developer-1
Salesforce Platform Developer -II
Salesforce certified Sales cloud consultant
TECHNICAL SKILLS
Salesforce Technologies
Apex (Classes, Triggers, Batch Apex, Schedulers), Lightning Web Components (LWC), Aura Components, Visualforce (Pages, Components, Controllers), SOQL, SOSL, Salesforce APIs (REST, SOAP), Salesforce CPQ (Apttus CPQ, CL AppExchange)
Customization & Configuration
Custom Objects, Custom Settings, Custom Labels, Validation Rules, Record Types, Workflow Rules, Approval Processes, Email Services, Profiles, Permission Sets, Role Hierarchy, Sharing Rules, Chatter, Communities, Omnichannel Routing, Knowledge Management
Version Control
Git Version Control Systems and Continuous Integration /Continuous Delivery (CI/CD)
Development & Scripting
JavaScript (ES6+), HTML, CSS, jQuery, Lightning Design System (LDS), Quick Actions, Business Process Automation
Data & Analytics
PostgreSQL, Tableau, Business Process Analysis, Data Migration, Performance Optimization
Programming Languages
Java, C, C++, VB, APEX and UML, Python
Others
MS SQL Server and MySQL, OAP, REST, BULK and Streaming APIs, WS services including Lambda, CloudWatch, Appflow, S3, and others.
PROFESSIONAL EXPERIENCE
Micron Technology Jun 2023 – Till Now
Role: Sr.Salesforce Developer Boise, ID
Responsibilities:
Created and coordinated SFDC test plans and test cases (user acceptance, security, etc.) and developed using APEX classes.
Integrate Splunk with Salesforce Commerce Cloud to enable real-time monitoring, security, and logging.
Set up Splunk dashboards and alerts to track site performance, transactions, and potential anomalies.
Conducted log analysis to troubleshoot errors, latency issues, and security threats.
Ensured compliance with PCI-DSS and data security regulations using Splunk insights
Designed and executed data migration strategies, successfully transferring large volumes of data from legacy systems to Salesforce using PostgreSQL.
Use Splunk’s querying capabilities to investigate system failures, performance bottlenecks, and other issues within the e-commerce environment.
Collaborated with the digital marketing team to integrate SFCC with Salesforce Marketing Cloud (SFMC).
Developed personalized email, SMS, and push notification campaigns using SFMC.
Optimized customer journeys using Journey Builder, Automation Studio, and AMPscript.
Leveraged AI-driven recommendations (Einstein AI) for personalized marketing
Generate performance reports from Splunk logs to identify opportunities for optimizing the performance of the Salesforce Commerce Cloud application.
Collect and analyze logs from Salesforce Commerce Cloud servers, databases, and web servers to identify anomalies and improve system stability.
Worked on ModelN for revenue management and different systems such as SAP, outlook which is integrated with salesforce in the micron organization.
Developed a standard process for communicating changes and release notes for all projects impacting customers and business users and management of contact center survey tool, Qualtrics.
Ensured nominated approaches fulfill business objectives, resolves problem statements and identify As Is design and map To Be operational process flows.
Environment: Salesforce, Apex, Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, SOSL, PostgreSQL, Apex Data Loader, Apex Data Export, Force.com Excel Connector, Import Wizard, Sales Cloud, ModelN, SAP, Outlook Integration, Qualtrics, HTML, CSS, JavaScript, JQuery, Workflow Rules, Approval Processes, Validation Rules.
Abbott Labs Feb 2020 – May 2023
Role: Salesforce Developer San Diego, CA
Responsibilities:
Development, implementation and update focusing on service cloud and Health cloud.
Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better.
Respond to incidents based on Splunk alerts, conducting root-cause analysis, troubleshooting issues, and recommending solutions.
Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
Configured Splunk alerts for abnormal behavior, performance degradation, or security incidents.
Enhance website speed, scalability, and performance using caching, CDN, and edge computing.
Worked with IT and DevOps teams to implement security best practices in SFCC.
Identified and resolve bot traffic, fraud detection, and checkout failures using Splunk insights.
Automate monitoring and reporting for real-time fraud detection and user activity tracking
Designed scalable and flexible Salesforce Commerce Cloud solutions tailored to business requirements.
Worked closely with product owners and stakeholders to prioritize and refine requirements, translating them into user stories and actionable tasks for the development team.
Created Community, Enabled Community Users, Profiles and Access.
Ensure logs are efficiently managed and stored in Splunk for fast access and query performance.
Ability to engage with stakeholders to understand and document business challenges and desired outcomes. Drive in-depth discovery sessions to troubleshoot complex processes, functional, and application issues and manage these through to resolution
Applies advanced technical principles; theories and concepts; and a high level of creativity in identifying and defining business needs for complex business initiatives
Create custom Splunk dashboards tailored to business needs, such as customer purchase behavior, cart abandonment, and website traffic patterns.
Customized Chatter objects and tabs to view progress and discussion on business process.
Environment: Salesforce Service Cloud, Salesforce Health Cloud, Lightning Web Components (LWC), Lightning Design System (LDS), Apex, Visualforce, SOQL, SOSL, Apex API, JavaScript, CSS, Omni-Channel Routing, Case Management, Salesforce Communities, Chatter, Agile (Scrum), Jira, Workflow Rules, Assignment Rules, Knowledge Management.
Detroit Engineered Products Jun 2017 – Jun 2019
Role: Software Engineer Chennai, India
Responsibilities:
Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
Replaced all the JavaScript buttons with Quick Actions or Lightning Web Components in Lightning.
Involved on creating lightning Pages inside Lightning Community Builder.
Worked on business process work by looking at ways to be innovative with what we do and how we work. Look at processes from end to end and multi-functional view
Created dashboards using TABLEAU to analyze business processes, collect relevant data, organize it appropriately, and make informed suggestions and use rapid response.
Integrate external systems like ERP, payment gateways, and third-party services with Salesforce Commerce Cloud.
Communicated, reported, and promoted on process analysis and proposed solutions to drive positive change through process discipline, alignment, and governance.
Customized bot workflows to handle specific inquiries, such as order status checks, password resets, and common troubleshooting issues.
Created and configured Jira projects, boards, and workflows based on project requirements, ensuring optimal visibility and alignment across cross-functional teams.
Environment: Salesforce CPQ (Apttus CPQ, CL AppExchange), Lightning Web Components (LWC), Aura Framework, Lightning Design System (LDS), Lightning App Builder, Lightning Community Builder, JavaScript, Quick Actions, Tableau, Jira, Workflow Rules, Business Process Automation, Chatbots, Organizational Change Management, Agile (Scrum), User Stories, Use Cases, Data Analytics.
Jax consulting July 2014 – May 2017
Role: Salesforce Developer Chennai, India
Responsibilities:
Developed and customized Lightning Web Components (LWC) to enhance user experience and improve system performance.
Migrated existing Aura Components and Visualforce pages to LWC by leveraging modern web standards, custom elements, and templates.
Implemented Apex classes, triggers, and batch jobs to automate business processes and ensure data consistency.
Managed Salesforce data operations, including imports, exports, and updates using Data Loader, Workbench, and Salesforce APIs.
Configured security settings such as profiles, permission sets, role hierarchies, and sharing rules to maintain data integrity and compliance.
Developed and customized standard and custom objects, fields, validation rules, and record types to align with business needs.
Integrated Salesforce with third-party applications and services using REST and SOAP APIs for seamless data exchange.
Collaborated with administrators, business analysts, and stakeholders to gather requirements and deliver scalable solutions.
Conducted unit testing, debugging, and performance optimization of LWC, Apex, and automation workflows to ensure high-quality deployments.
Environment: Salesforce, Lightning Web Components (LWC), Aura Components, Visualforce, Apex (Classes, Triggers, Batch Jobs), SOQL, SOSL, Data Loader, Workbench, Salesforce APIs (REST, SOAP), Profiles, Permission Sets, Role Hierarchies, Sharing Rules, Validation Rules, Record Types, Custom and Standard Objects, Automation Workflows, Unit Testing, Debugging, Performance Optimization.
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