Social Media Customer Service
Resume:
EDUCATION &
CERTIFICATIONS
EXPERIENCE
Managed a print marketing brokerage with a client base of over 1,200 martial arts schools, overseeing every aspect of the process from start to finish—independently handling the full lifecycle of print projects. Led the development of the Printing Dojo website (printingdojo.com) on WordPress, overseeing a team of WP programmers by assigning tasks and ensuring the site met business needs. Personally managed the site's development, tailored it to promotional seasons, and handled backend updates to maintain functionality and optimize user experience. Processed orders, handled billing, and managed the design of print materials, ensuring all projects were completed within deadlines and met client specifications.
Led client communications, ensuring timely and professional email and phone correspondence, while providing exceptional customer service throughout each project..
Developed proficiency in graphic design tools, including Photoshop and Canva, to assist with creating visually appealing marketing materials tailored to client needs.
Delivered top-tier account management, fostering strong relationships with clients through consistent follow-ups, addressing concerns, and providing personalized solutions to ensure customer satisfaction. Social Media Management - Managed the company (Website Dojo) social media and online community. Website Dojo & Printing Dojo (Jan 2022-Jan 2025)
PRINT MARKETING COORDINATOR & SOCIAL MEDIA MANAGER Florida Virtual School (FLVS)
HIGH SCHOOL DIPLOMA
Passionate and driven with a commitment to fostering community and pursuing purpose- driven work, particularly in nonprofit and humanitarian efforts. I am quick to learn new skills and highly adaptable, with a strong passion for continuous learning. I do well in people- oriented environments, with a strong ability to engage in meaningful conversations and connect with others. I am skilled at creating a compassionate, non-judgmental space for others, especially when working with children. I prioritize empathy and understanding, fostering an environment where children feel safe, supported, and valued in all interactions. With a deep love for music, I am also dedicated to using my skills to create opportunities for individuals to come together, particularly through creative and collaborative initiatives that foster unity and community.
LIA SANGER
PROFILE
CONTACT
**********@*****.***
INFANT & TODDLER CPR CERTIFIED
March 2025
VOLUNTEER GRIEF FACILITATOR
New Hope for Kids (Jan 2024 - current)
As a grief facilitator, my role is to create a safe and accepting atmosphere where grieving children can process the death of a loved one through grief-related activities and play. I work with children of all ages, ranging from 3 to 18. Create a safe, inclusive, and nurturing environment where young participants feel seen, supported, and encouraged to engage.
Communicate effectively with children, parents, and team members to monitor progress and respond to individual needs with empathy and care.
CPR certified, ensuring safety and preparedness during all sessions and activities. Manage a portfolio of 200 accounts, overseeing the entire process from initiation to completion. Collaborate closely with the sales department to ensure smooth account transitions and customer satisfaction. Communicate regularly with insurance companies to facilitate claims, updates, and resolutions. Provide administrative support by answering phone calls, filing paperwork, and maintaining organized records. Demonstrate attention to detail and organizational skills to maintain accuracy and efficiency in account management. Roofing Pros USA (April 2025 - current)
ADMINISTRATIVE ASSISTANT
HOSTESS - CHILI’S ALTAMONTE SPRINGS, FL
June 2021- December 2021
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