Customer Success Service

Traci Rabbass

Baldwin City, KS 913-***-**** ************@*****.***

LinkedIn: www.linkedin.com/in/traci-rabbaas

Willing to relocate Authorized to work in the US Professional Summary

Versatile and results-driven leader with over 15 years of experience in hospitality, sales, and operations management. Proven record as a Million Dollar Sales Producer and skilled in recruiting, team development, and customer success. Adept at managing high-volume operations, remote teams, and logistics in dynamic, fast-paced environments. Key Skills

- Team Leadership & Staff Development

- Budgeting & Cost Control

- Scheduling & Operations Management

- Sales Strategy & Execution

- Customer Relationship Management

- Conflict Resolution & Guest Services

- Recruiting & Onboarding

- Compliance & Background Screening

- Dispatch & Logistics Coordination

- ATS & CRM Platforms

Professional Experience

Business Owner Vintage Vibe by Traci - Olathe, KS Sep 2015 - Jun 2025

- Founded and managed an e-commerce retail business with consistent high-volume monthly sales

- Directed all marketing, customer service, public relations, and bookkeeping functions

- Achieved 5-star seller ratings and sustained positive customer feedback

- Actively engaged in local business events and seller groups for brand growth Garden Center Manager Kaw Valley Greenhouses - Baldwin City, KS Feb 2024 - Jul 2024

- Recruited, trained, and led seasonal team while maintaining quality standards and safe operations

- Resolved customer concerns and improved operational processes across departments

- Collaborated with merchandisers and buyers for seasonal inventory planning and visual merchandising Operations & Logistics Specialist / Quality Assurance / Healthcare Recruiting Krucial Staffing - Overland Park, KS Mar 2020 - May 2021

- Qualified and onboarded healthcare professionals for emergency COVID-19 staffing across the U.S

- Managed travel logistics, vendor negotiations, and QA of customer service processes

- Delivered training, feedback, and call quality monitoring for service agents Sales & Dispatch Manager (Remote) Davenport Service Company - Olathe, KS Aug 2019 - Feb 2020

- Scheduled HVAC appointments and emergency services; monitored technician dispatch

- Applied DOT regulations and upsold services to increase revenue

- Provided excellent remote customer support and time management Transportation Sales Manager / Dispatcher / Recruiter (Hybrid Remote) J&J Driveaway - Overland Park, KS Oct 2015 - Feb 2019

- Negotiated equipment sales and managed driver dispatch logistics nationwide

- Closed deals with major transportation clients, including Volvo and Mack Trucks

- Million Dollar Sales Producer (2016-2019); led driver recruiting and compliance checks Driver Recruiter (Remote/Contract) DriverEnlist LLC - Prairie Village, KS Feb 2019 - Dec 2019

- Recruited CDL drivers across the U.S.; managed compliance, interviews, and background checks Sales Manager (Remote) TaskForce Window Cleaning LLC - Lenexa, KS May 2018 - Aug 2019

- Scheduled appointments, handled sales calls, and provided accurate job quotes

- Managed marketing and dispatch operations remotely Assistant Manager Freddys Frozen Custard & Steakburgers - Olathe, KS Aug 2013 - Sep 2014

- Led hiring, training, and scheduling of staff while meeting food safety and sales targets

- Maintained food cost controls, vendor relationships, and guest satisfaction Part-Time Store & Catering Manager Chick-fil-A - Overland Park, KS Sep 2014 - Nov 2017

- Managed Friday and Saturday store operations, ensuring efficient service flow and exceptional guest experiences during peak business hours

- Supervised and coached front- and back-of-house teams to uphold Chick-fil-As service and quality standards

- Oversaw all catering functions, including order planning, food preparation, packaging, and delivery coordination in preparation for the upcoming week

- Served as the primary point of contact for catering clients, ensuring accurate and timely fulfillment of large and custom orders

- Handled team scheduling, shift management, and compliance with food safety and labor regulations

- Partnered with weekday leadership to ensure operational consistency, training, and service alignment across all shifts Senior Property Housekeeping Manager 232 Rents Inc - Saint Joseph, MO Jan 2012 - Aug 2013

- Supervised, trained, and evaluated housekeeping staff for residential property turnovers

- Led hiring and onboarding processes to ensure team readiness and compliance

- Managed staff schedules to meet daily workload requirements and maintain operational efficiency

- Oversaw all move-out cleaning operations, ensuring work met company standards and quality protocols

- Conducted thorough property inspections and implemented corrections as needed to meet client satisfaction

- Managed cleaning supply inventory, placed orders, and tracked expenses in line with budget constraints

- Communicated regularly with property managers and stakeholders to coordinate housekeeping schedules and progress updates

- Responded promptly to client inquiries and resolved concerns professionally

- Enforced safety procedures and maintained compliance with health regulations and company policies

- Assisted rental staff with property tours, leasing efforts, and marketing to prospective tenants

- Collected rent payments and supported the preparation of lease agreements and rental contracts as needed in the office

Hospitality & Sales Manager Farris Truck Center - Faucett, MO Dec 2009 - Dec 2011

- Ensured top-tier guest service; managed inventory, payroll, and vendor negotiations

- Maintained 5-star customer ratings and operational compliance Owner / Operator Tracis Tykes Preschool - Norfolk, NE Jul 1992 - Dec 2009

- Designed educational programs, managed enrollment, and ensured compliance with state regulations

- Handled marketing, finance, and licensing for preschool operations Restaurant Server/Supervisor/Kitchen/Host THE PLACE - Norfolk, NE Jan 1989 - Mar 1992

- Supervised daily operations of my family-owned restaurant

- Handled cash register operations, counted drawers, and prepared daily deposits

- Planned, facilitated, and monitored all aspects of the kitchen and staff

- Gained extensive hospitality and catering experience

- Trained and supervised new employees

- Provided attentive table service, answered menu questions, and ensured guest satisfaction

- Managed host stand operations including seating rotations, waitlists, and reservations

- Assisted in kitchen prep and cooking during peak hours to maintain food quality and service speed Education

Associate of Applied Science - Culinary Management Northeast Technical Community College - Norfolk, NE 1990 - 1992 High School Diploma

Norfolk Senior High School - Norfolk, NE 1988

Certifications & Awards

- IS-00100.c: Introduction to Incident Command System (ICS-100) - FEMA, Aug 2021

- IS-00700.b: An Introduction to the National Incident Management System - FEMA, Aug 2021

- IS-00800.d: National Response Framework, An Introduction - FEMA, Aug 2021

- Million Dollar Sales Producer - 2016, 2017, 2018, 2019

- ServSafe Certified

- Drivers License

- Member - Used Truck Association (since 2015)

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