Customer Service Account Executive

OBJECTIVE:

To pursue a career that will utilize and expand my excellent customer service, recruit in high demand, managerial leadership skills, account management, and cross selling experience.

SKILLS:

Management skills with extensive experience in customer service, hiring and recruiting, communication, and training development. Skilled in cross selling, enhancing daily operations, reading and understanding credit reporting, Salesforce, and securing quality relations with private and public parties. Experienced in developing and implementing new procedures. Proficient in Microsoft Office Suite 2010, specifically, Word and Excel.

Work Experience:

The Premier Group - Santa Clara, CA 5/2023-Present Account Executive

●In charge of full Cycle recruiting-sourcing candidates, conducting phone screens, scheduling

interviews, placing employees on assignments with clients, and managing and retaining hired staff

● Developed and maintained strong relationships with clients, ensuring business needs were met and any problems were resolved timely

● Worked closely with other teams while taking ownership of my responsibilities

● Hired and managed over 65 employees

● Predicted and tracked the sales numbers to ensure we stay within target and we were able to measure growth within our organization

● Conducted weekly check-ins with employees and clients to ensure healthy happy relationships

7/2019 to 3/2023

Man-Power/Tesla – Fremont, CA 7/2019 to 3/2023 -Hiring Specialist

●Recruiting/Hiring 100-200 people per week

●Manage all contractor schedules

●Process weekly payroll using kronos and paycom system

●Manage pipeline for recruiting

●Mange daily tracker for contractor status

Parking Company of America / Tesla - Palo Alto, CA 1/2015 to 6/2019 -Transportation Client Experience Manager

●HR Liaison

●Recruited/Hired/Terminated employees

●Onboarding / process new employee paperwork, maintain all employee personnel files, and process I9’s

●Assisted with benefit packets

●Handled employee issues/relations

●Traveled to different sites

●Processed and audited payroll through ADP for 7 Tesla sites

●Handled all reporting of vehicle damage claims

●Maintained and updated damage claims with excel spreadsheet

●Communicated with all employees of regarding vehicle damage claims

●Assisted Insurance adjusters with additional vehicle damage claim information

●Handled all correspondence with employees, PCAM Corp office, and other management teams

●Managed teams of 10 to 30 employees

●Planned and coordinated monthly employee team meetings

●Conducted exit interviews

On-Site - Campbell CA, 1/2013 to 1/2015 Renter Relations / Criminal Reporting Manager

• Recruiting/Hiring/Termination

• Managed day-to-day operations

• Managed, trained, supervised, and coached employees

• Worked with various departments to ensure all client and applicant issues were resolved in a timely manner

• Conducted employee performance evaluations

• Assisted Property Managers and site-level employees with potential renter applications

• Determined individual daily/weekly and monthly goals

• Issued Reward Points for goals met

• Managed scheduling, time off request and sick leave and processed bi-weekly time sheets

• Conducted monthly audits

• Managed criminal and credit ques

• Processed criminal background reports

• Managed a team of 15-18 people

• Conducted monthly team meetings

• Managed department productivity and ran production reports

EDUCATION:

9/1990 – 5/1992

San Jose City College, San Jose, CA

References Available Upon Request

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