Operations Manager Service Delivery
Resume:
********@*****.***
Springfield, VA
C O N T A C T
P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Proficient in scheduling and calendar
management
Hybrid event coordination (virtual & in-
person)
Strong verbal and written communication
Associate's Degree, Business
Administration
Universidad Nueva Esparta
Office Operations Manager
Capitol Breathe Free Sinus and Allergy Centers
Managed front- and back-office operations for a high-volume medical center, overseeing scheduling, patient intake, and EHR updates, which improved administrative efficiency and reduced appointment delays by 30%. Implemented compliance protocols and streamlined workflows to meet HIPAA and regulatory standards, resulting in zero audit findings and improved data accuracy by 25%.
Led a team of 8+ administrative and clinical staff, introducing performance tracking systems and cross-training programs that enhanced service delivery and reduced onboarding time by 40%.
Provided remote pre-authorization and billing support to Florida-based offices, ensuring CPT code accuracy and aligning procedural superbills with approvals to reduce billing rejections by 18%.
Redesigned patient flow processes and frontline service standards, increasing patient satisfaction scores by 22% and reducing average wait times by 15 minutes per visit.
2021-Present
Experienced administrative professional with over 10 years in office coordination, document management, and workflow optimization. Skilled in supporting high-level teams, maintaining regulatory compliance, and managing complex scheduling and records systems. Proven ability to streamline operations, enhance service delivery, and ensure timely execution of administrative tasks.
L A N G U A G E S
English
Spanish
G E O R G I N A G I M O N
O F F I C E O P E R A T I O N S M A N A G E R
General Manager
Shake Shack
Led daily operations for a $3.9M/year location with a 55-member team, increasing profit margin by 7% YoY (2016–2017) through efficient labor and food cost control and enhanced team productivity.
Reduced food costs from 26.1% to 25.1% and labor costs from 17% to 16% by standardizing training, streamlining schedules, and aligning staffing with performance metrics.
Boosted customer satisfaction scores from below 75% to over 90% by developing tailored training plans and reinforcing service quality standards, resulting in recognition as Restaurant of the Year (2017).
Implemented cross-training programs that enhanced staff versatility, reducing shift disruptions and increasing service efficiency by 25%. Managed financial operations including daily reconciliation, deposit processing, and cash audits, ensuring 100% accuracy and compliance with internal controls. 2016-2021
Microsoft Office Suite (Excel, Word,
PowerPoint, Outlook)
Travel coordination (domestic &
international)
Skilled in editing and formatting
documents
Workflow Prioritization & Deadline
Management
General Manager
Capriotti’s Sandwich Shop
Directed daily operations for a $1.3M/year location with 45 staff, generating $110K in growth over two years through targeted sales initiatives and a localized marketing strategy that increased monthly revenue by 12%.
Reduced labor costs from 18% to 17% and ensured 100% compliance with health and safety standards by cross-training staff, optimizing scheduling, and enforcing inventory controls—resulting in zero audit violations. 2014-2016
Experienced with data entry, tracking, and
reporting
Invoice processing and expense tracking
SAP, SharePoint, Zoom, and Microsoft
Office Suite
Executive & Operational Support for
Multidisciplinary Teams
Microsoft Office Suite Document & Workflow Management Database & Record Maintenance
Key Accomplishments
Designed and implemented a logistical coordination system for cross-state clinical staff and external consultants, streamlining travel scheduling, credentialing documentation, and briefing preparation to ensure 100% readiness and timely deployment for outreach initiatives; also led the planning and execution of annual all- staff meetings, overseeing end-to-end logistics, material production, and post-event communications to enhance staff engagement and operational alignment.
Contact this candidate