Customer Service Administrative Support
Resume:
Jeanybelle Jimenez
OBJECTIVE:
Dedicated and results-driven professional with a strong background in customer service, administrative support, and recruitment. Seeking a challenging role in a dynamic organization to enhance operational efficiency and contribute to business success.
CONTACT:
*****************@******.***
About Me:
Experience:
Clerical Associate – L3
NYC Health + Hospitals Apr 7, 2025 – Present
Accurately maintained employee time and attendance records, processed timesheets, tracked leave balances, corrected discrepancies, and supported payroll submissions in compliance with hospital policies and union regulations. Claims Handler / Staff Admin
FA Allan Insurance Apr 2021 – Apr 2025
I optimized the MV104 incident report process for accuracy and timeliness, efficiently managing payments and maintaining precise records. Offering excellent customer service, I addressed inquiries and resolved issues with efficiency. Skillfully managing diverse administrative tasks, including data entry and document preparation, I demonstrated strong attention to detail and effective time management, consistently updating accurate information in the portal.
HR Coordinator
Carnival Cruise Line Nov 2007 – Jun 2020
I facilitated effective communication with onboard Department Heads and shoreside employees, ensuring strict compliance with environmental and safety policies by staying updated on regulations. Additionally, I efficiently managed communication regarding travel, immigration, and customs procedures to ensure compliance standards.
Customer Service & Reservation Agent
Cebu Pacific Air Nov 1999 – Jan 2007
I efficiently managed key products at Cebu Pacific Air, including SMS and online services, overseeing booking profiles, managing group bookings, and promptly addressing emails. I also provided valuable support to both frequent flyer passengers and travel agencies, addressing concerns and assisting with itinerary- related inquiries for a positive customer experience. Recruitment Specialist
Fil-Overseas Employment Services Inc. Jul 1997 – Nov 1999 Managed new applicant processing, implementing policies, and procedures. Developed and maintained an efficient queuing system, conducted interviews and tests to assess suitability, ensuring data file security in the Recruitment Information.
Dedicated and versatile professional
with extensive experience in customer
service, administrative support, and
recruitment. Currently serving as a
Clerical Associate at NYC Health +
Hospitals, managing employee
timekeeping, payroll support, and
compliance with union and hospital
policies. Previously optimized processes
at FA Allan Insurance, enhancing
accuracy and service delivery. As an
HR Coordinator at Carnival Cruise Line,
ensured regulatory compliance and
effective communication. At Cebu
Pacific Air, provided comprehensive
support for key services and customer
inquiries. Early career experience at Fil-
Overseas Employment Services Inc.
included applicant screening and
system development. Known for
efficiency, accuracy, and a strong
commitment to organizational success.
EDUCATION:
Bachelor of Science in Psychology
Colegio de San Juan de Letran,
Intramuros, Manila
1996
SKILLS:
• Microsoft Office Suite
• Administrative & HR Support
• Applicant Screening &
Testing
• Payroll & Timekeeping
Systems
• Excellent Communication
& Customer Service
• Valid Driver’s License
(Clean Record)
Contact this candidate