Executive Assistant Customer Service

MAYRA LOPEZ

405-***-**** *******@*******.***

PROFESSIONAL SUMMARY

Experienced Executive Assistant with 12 years of experience supporting senior leadership in corporate, government, and academic sectors. Adept at optimizing workflows, managing confidential information, and coordinating events and office operations. Bilingual in English and Spanish, with expertise in financial reporting and process improvements that enhance operational efficiency.

CORE COMPETENCIES

•Executive & Administrative Support

•Calendar & Travel Management

•Office & Project Coordination

•Financial & Expense Reporting (SAP, Concur, QuickBooks, NetSuite)

•Document Management (OnBase, DocuSign)

•Bilingual Communication (English/Spanish)

•Event & Meeting Planning

•Data Entry & Record Management

•Customer & Stakeholder Relations

•Process Optimization & Workflow Efficiency

EDUCATION

Associate Degree in Business Office Administration

UEI College, Ontario, CA 2015 - Relevant coursework: Presentations, typing, filing, word processing, spreadsheets, accounting principles, customer service.

PROFESSIONAL EXPERIENCE

Executive Assistant

Jurupa Community Services District Jan 2023 - Present

•Provide high-level executive support to senior leadership, managing calendars, scheduling meetings, and coordinating logistics.

•Arrange domestic and international travel, ensuring cost-effective bookings for flights, hotels, and itineraries.

•Plan and organize executive meetings, board agendas, and committee sessions, ensuring accuracy and compliance.

•Conduct research, analyze data, and compile reports to support decision-making.

•Handle high-volume communication, serving as the primary liaison between executives and internal/external stakeholders.

Executive Assistant

The University of Oklahoma HSC Sep 2018 - Dec 2022

•Provided comprehensive executive support, managing schedules, coordinating meetings, and handling confidential documentation.

•Arranged complex domestic and international travel, securing cost-effective bookings for flights, accommodations, and itineraries.

•Managed faculty call schedules and updated information for students.

•Coordinated faculty credentialing and ensured compliance with regulatory policies.

•Ordered office supplies and equipment to maintain seamless office operations.

•Planned and executed academic conferences and university events, overseeing all logistics.

•Assisted faculty with course material preparation, grading, and assessment evaluations.

•Maintained and updated the university website to ensure real-time accuracy of information.

Administrative Assistant

UEI College May 2015 - Mar 2018

•Provided administrative support to HR and academic departments.

•Delivered excellent customer service, resolving student inquiries and guiding them through processes.

•Ordered office supplies and equipment to ensure operational efficiency.

•Maintained student records, ensuring compliance with academic and regulatory standards.

•Assisted in financial aid documentation processing in collaboration with the finance department.

•Supported marketing and student recruitment efforts through promotional activities.

Administrative Assistant Accounting Support

ABS Facility Services Inc. Aug 2009 - Oct 2014

•Managed accounts payable/receivable, processed invoices, and ensured timely payments.

•Provided customer service, handling inquiries and resolving issues efficiently.

•Ordered supplies and equipment to maintain office functionality.

•Coordinated executive meetings, prepared agendas, and documented action items.

•Assisted in HR and payroll functions, verifying employee timesheets and processing payments.

•Developed and maintained tracking and filing systems, improving document retrieval speed by 40%.

ADDITIONAL SKILLS

•Exceptional organizational and multitasking abilities

•Strong interpersonal and communication skills

•High adaptability to new software and technologies

•Ability to work independently and in team-based environments

•Experienced in handling confidential and sensitive information

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