Product Manager Systems Analyst

Sam Malhotra

Lutz, Florida *****

Phone: 302-***-**** Email: ***********@*****.***

LinkedIn: www.linkedin.com/in/sam-malhotra-a940671a/

PROFESSIONAL SUMMARY

Accomplished Product Manager/Product Owner/Senior Business Systems Analyst with 11+ years of experience in optimizing business processes, IT solutions, and stakeholder engagement. Proven expertise in Agile methodologies, healthcare systems, claims adjudication, HIPAA compliance, and requirements gathering. I am skilled in data analysis, system enhancements, and business process optimization.

CORE COMPETENCIES

Business Analysis & Process Optimization

Agile & Waterfall Methodologies

Requirements Gathering & Documentation (BRD, FSD)

Healthcare IT Systems & HIPAA Compliance

Stakeholder & Vendor Coordination

SQL Queries (Oracle & SQL Server)

User Acceptance Testing (UAT) & QA Testing

EDI Transactions & Data Analysis

PROFESSIONAL EXPERIENCE

Centene Corporation

Product Manager / Business Analyst II – Broker Management Team

April 2022 – May 2025

Oversee technology agile teams to define the product vision, strategy, roadmap, and feature definition to deliver products that drive operational efficiency and cost savings.

Led the ideation, research, development, change management, and training for Centene Workbench software enhancements.

Implemented a customer feedback loop that resulted in 30% improvement in customer satisfaction.

Managed a product backlog for the workbench software enhancements, resulting in a 25% increase in operational efficiency.

Collaborated with 10+ technical and business analysts to provide onsite support and implementation services.

Created detailed user stories, managed team tasks and tickets using Jira/ServiceNow, and coordinated effectively with vendors to ensure project milestones were met.

Coordinated with QA and business teams for Centene Workbench Software enhancements.

Product Owner / Business Analyst III – COB Team

April 2021 – April 2022

Led user research initiatives to analyze customer needs and behaviors, driving product improvements and increasing user satisfaction.

Supported senior product managers in roadmap planning and execution.

Collaborated with UI/UX designers to streamline product interfaces, achieving 15% improvement in user satisfaction.

Delivered exceptional value at the head of high-impact product initiatives, steering data driven product innovation and iteration.

Created detailed Business Requirements Documents (BRD), Functional Specifications Documents (FSD), and User Stories to ensure clear stakeholder alignment and project success.

Built data visualizations using SQL and Tableau for product KPIs that reduced manual reporting work by 7 hours weekly.

Maintained detailed business documentation in Confluence for team collaboration.

Senior Business Systems Analyst – PCP IT Auto Assignment Team

November 2019 – March 2021

I managed key healthcare IT projects including Medicare Network Adequacy Reports and PCP IT Auto Assignment.

Encouraged more open communication between executive stakeholders, and engineering resulting in a 22% annual increase in the pace of the feature development lifecycle.

Conducted data analysis using SQL queries (Oracle & SQL Server) to optimize business insights.

Lincare

Business Systems Analyst (Contract via Rita Technology Services)

February 2017 – March 2019

Spearheaded creation applications through consultation with software engineers, Architects, and executive leadership for the Insurance Eligibility Project, and implementing EDI 270/271 workflows for process efficiency.

Developed Patient Home Delivery Project, integrating EDI 850/856 transactions for logistics optimization.

WellCare, Florida

Senior Business Systems Analyst

October 2010 – March 2016

Led functional areas including Datawarehouse, Member & Provider Services, Enrollment & Claims Processing.

Conducted impact analysis, report validation, and business process optimization to streamline operations.

Creation of Use Cases, Business Requirement, Functional Specification Document and User Stories.

EDUCATION & CERTIFICATIONS

Bachelor of Business Studies

Certified ScrumMaster® (CSM) — Certification ID: 000562905

TECHNICAL SKILLS

Tools: Jira, Confluence, Visio, Tableau, Power BI, ServiceNow, SharePoint, Excel, Word, Microsoft Copilot, Microsoft Teams

Languages: SQL (Oracle, SQL Server)

Systems: EDI Transactions, Healthcare Claims Processing, Evolve NXT/Centene Workbench, Xcelys (Database and Claims Adjudication)

SKILLS

Problem Solving: Strong analytical and critical thinking skills to identify issues, evaluate options, and implement effective solutions.

Communication: Excellent verbal and written communication abilities, adept at conveying information clearly and building rapport with diverse audiences.

Collaboration: Proven team player with experience working cross-functionally to achieve common goals and foster a positive work environment.

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