Restaurant Manager/ Food Service
Resume:
Francesca Canale
Dedicated, organized team player and leader
Port St Lucie, FL 34953
*******************@*****.***
Professional Summary
Efficient and experienced food service professional with 8 years of experience in casual dining restaurants. Proven track record in managing kitchen operations, preparing and cooking a variety of food items, and maintaining high-quality standards. Skilled in food safety, customer service, and inventory management. Possesses a strong background in restaurant management, including supervising employees, conducting interviews, and handling customer complaints. Additionally, holds relevant certifications such as ServSafe and Food Handler Certification Authorized to work in the US for any employer
Work Experience
Deli Associate
Delhaize America Food Lion-Ocean City, MD
September 2024 to June 2025
• Prepare fresh made, hand sliced sandwiches for packaging on sales floor
• Fry, bake and prepare food for sales floor and hot bar
• Take food temperatures for quality/health control
• Rotate stock first in, first out
• Maintain deli and equipment cleanliness
• Provided exceptional customer service to deli customers, ensuring a positive shopping experience
• Assisted customers in selecting and weighing deli products, providing recommendations based on their preferences
• Prepared and packaged deli items according to customer specifications, maintaining high quality standards
• Managed inventory levels of deli products, monitoring expiration dates and rotating stock as needed
• Operated slicing machines and other equipment safely and efficiently to prepare sliced meats and cheeses for customers
• Maintained cleanliness and organization of the deli area, including sanitizing surfaces, utensils, and display cases
• Collaborated with team members to ensure smooth operation of the deli department during busy periods
• Resolved customer complaints or concerns promptly and effectively, striving for complete satisfaction
• Assisted in training new employees on proper food handling procedures and customer service protocols
• Increased sales by XX% through suggestive selling techniques at the deli counter Lead Prep Cook
Taphouse West Bar and Grille-Ocean City, MD
March 2024 to September 2024
• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
• Followed proper food handling procedures to minimize waste and maintain freshness
• Received inventory deliveries, checked for accuracy, and stored products appropriately
• Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
• Collaborated with other team members to complete prep tasks efficiently during busy periods
• Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
• Assembled ingredients accurately according to specified portion sizes or recipe instructions
• Packed prepared foods into containers for storage or immediate consumption by customers/guests
• Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
• Maintained knowledge of menu items including ingredients used in each dish
• Labeled all prepared items with appropriate date labels for easy identification in storage areas
• Informed management promptly about any shortages or discrepancies in supplies
• Demonstrated strong organizational skills by prioritizing tasks effectively during high-volume periods
• Achieved consistent adherence to standardized recipes through careful measurement techniques
• Operated kitchen equipment safely following established guidelines
• Cooked various types of meats/fish/poultry/vegetables using different cooking methods (grilling/baking/ sautéing)
General Manager
Holy Macaroni!-Ocean City, MD
May 2023 to March 2024
Over see day to day restaurant operations and employees Training new hire employees
Conducting interviews
Prepping fresh food products daily
Cooking food products using various kitchen equipment i.e. tilt kettles, fryers, flat top grill, TurboChef oven, Arcobaleno pasta machine and commercial oven Fast and accurate knife skills
Employee scheduling
Inventory and product ordering
Sales reports and labor management
Serving customers in quick style casual dining manner Operating POS and cash handling, including monies, shift reviews and sales reports Maintaining labor percentage
Communicating with vendors
Handling customer complaints and inquiries
Overseeing DoorDash, UberEats and Online ordering operations are done in a timely and urgent manner Maintaining food quality and health and cleanliness standards per regulations Maintaining over all restaurant appearance and image Lead Prep Cook
Taphouse Bar and Grille-Ocean City, MD
March 2018 to May 2023
Lead Prep cook
Preparing, cooking and organizing food products for kitchen Knife skills and precision. High volume recipes. Following recipes and producing necessary food. Operating gas stoves, ovens, fryers and various kitchen equipments i.e. slicer, blender, vacuum sealer, mixer and all kitchen utensils.
Keeping track of product inventory
Training and observing new hire employees
Complete fast paced and detail oriented tasks with a sense of urgency Animal Caretaker
Worcester County Humane Society-Berlin, MD
January 2021 to July 2021
Animal restraint for immunizations and various medical procedures Administering medications and intravenous fluids in medical room as well as habitats Maintaining hygienic and organized living environment for cats, as well as maintaining overall shelter cleanliness
Deep cleaning and sanitizing
Socializing animals and preparing them for adoption Communication with clients about animals behaviors and personality to ensure proper fit for adoption Feeding
Kennel maintenance
General Manager
Fractured Prune Donut Shop-Ocean City, MD
May 2010 to August 2017
Prepare and fry fresh, to order cake donuts including making donut glazes, toppings and decoration
(dipping)
Preparing breakfast sandwiches
Operating cash register and greeting and serving guests including up-selling Product ordering
Inventory
Scheduling
Training and hiring of all new employees
Cash handling and safe deposits
Opening and closing restaurant daily
Handling customer complaints
Education
Associate's degree in Veterinary Medicine
Wor-Wic Community College - Salisbury, MD
May 2020 to April 2021
Skills
• Food safety
• Kitchen experience
• Food Service
• Food Preparation
• Knife skills
• Animal Restraint
• POS
• Culinary experience
• Quality Assurance
• Shift management
• Kitchen Management Experience
• Baking
• Product development
• Recruiting
• Restaurant Management
• Leadership
• Cash register
• Supervising experience
• Restaurant experience
• Profit & Loss
• English
• Customer service
• Conflict management
• Food handling
• Business Development
• Cash handling
• Hospitality
• Product Development
• Purchasing
• Busser
• Payroll
• Kennel Experience
• Veterinary Assistant
• Interviewing
• Pricing
• Upselling
• Budgeting
• Serving
• Cooking
• Profit & loss
• Meal preparation
• Strategic Planning
• Basic knife skills
• Product management
• Grilling
• Animal Care
• Communication skills
• Forecasting
• Labor Cost Analysis
• Analysis skills
• Time management
• Food service
• Product Management
• Food industry
Certifications and Licenses
Driver's License
Serv Safe Food Handler Certification
ServSafe Manager
October 2023 to October 2028
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