Customer Service Store Manager
Resume:
Jemesha Garrett
Houston, TX *****
********@*****.***
Professional Summary
I'm here to find the most creative job that pays fair towards my skills and what I have to offer to their company or facility. I am reliable in building a team and very perceptual at communicating with others. I'm a team player that is always ready to win.
Work Experience
Asistant Store Manager
Ross Dress For Less-Houston, TX
April 2024 to Present
• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Implemented new visual merchandising strategies to enhance product presentation and increase sales by XX%
• Trained and supervised a team of XX employees, ensuring adherence to company policies and providing ongoing coaching for professional development
• Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction
• Conducted regular inventory audits to identify discrepancies and implement corrective measures, reducing shrinkage by XX%
• Assumed responsibility for opening or closing the store as needed, ensuring proper cash handling procedures were followed
• Developed strong product knowledge across multiple departments to assist customers with inquiries and provide personalized recommendations
• Contributed to the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications
• Investigated and resolved any operational issues or discrepancies related to cash handling or inventory management
• Managed inventory levels by monitoring stock levels, conducting regular audits, and placing orders as needed to meet customer demand
• Assisted in visual merchandising efforts, ensuring products were displayed attractively and according to brand guidelines
• Maintained accurate records of all financial transactions including cash handling procedures
• Increased employee engagement through implementing recognition programs resulting in improved morale within the team
• Created employee schedules that balanced workload requirements with staff availability while minimizing overtime costs
• Utilized point-of-sale (POS) system efficiently for processing transactions accurately while maintaining a friendly demeanor towards customers
• Collaborated with cross-functional teams including marketing and purchasing departments to plan promotional events or seasonal campaigns
• Implemented cost-saving initiatives such as optimizing staffing levels during slow periods without compromising customer service quality
• Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
• Coordinated promotional events such as product launches or seasonal sales campaigns
• Achieved sales targets consistently through effective product knowledge and upselling techniques
• Demonstrated excellent problem-solving skills when addressing customer complaints or resolving conflicts among staff members
• Developed and implemented employee training programs focused on product knowledge, sales techniques, and customer service excellence
• Utilized customer feedback to identify areas for improvement and implement changes that enhanced the overall shopping experience
• Contributed ideas/suggestions during weekly management meetings aimed at improving overall store operations/efficiency
• Implemented safety protocols/store security measures including training staff on emergency procedures/crisis management plans
• Conducted performance evaluations for team members based on established criteria, providing constructive feedback for improvement opportunities
• Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked at all times
• Served as a point of contact for escalated customer inquiries or complex transactions requiring managerial approval
• Collaborated with the store manager to create staffing schedules that optimized productivity while minimizing labor costs
• Managed store budget by monitoring expenses, identifying cost-saving opportunities, and making recommendations for resource allocation
Personal Digital Shopper
Walmart-Houston, TX
August 2022 to April 2024
I am an online digital shopper who fulfills orders for our online customers. Online grocery shopping is gathering groceries and placing orders in totes to take into delivery or pick up. Merchandising, answering online/pick-up calls, zoning, customer service, financing merchandise, pricing, stocking, and order tracking are skills that came along after training for leading positions with multiple coaches and team leads. I've also trained other associates and led them to success with new skills. Providing top quality to online/pick up and in-store shoppers with any assistance pleasantly. Fulfilling orders on time while the rate is above 100%, Dispensing orders to customers if needed, cleaning up and organizing the back stock, and currently taking on challenges to build myself into a store manager. Receptionist/Call Center Representative
Alorica-Humble, TX
April 2020 to August 2022
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing the visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees promptly, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
• Maintained a positive attitude during challenging interactions with upset or irate customers, de- escalating situations effectively
• Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
• Assisted customers with troubleshooting technical issues over the phone, resulting in a XX% decrease in escalations to the technical support team
• Utilized CRM software to accurately document customer interactions and update account information
• Achieved an average call resolution rate of XX%, exceeding departmental targets Game Attendant Supervisor
Main Event-Humble, TX
March 2017 to April 2020
A game attendant supervisor at main event entertainment. Greeting guests, walking the floors, and putting smiles on family faces day to night. Started as a team service associate and gained skills over time in the restaurant facility area of the business. Over time been cross-trained three times with managers and the general manager since hired. The areas are team service, games department, and brand ambassador. Inventory sales, team leading, team building, sales, Merchandising, cash handling, social media management, electronic troubleshooting, greeting, management, and team training are skills gained over the time being trained as a supervisor manager.
• Led troubleshooting efforts to resolve complex technical issues, minimizing downtime and maximizing productivity
• Oversaw the installation, configuration, and maintenance of hardware, software, and network systems
• Performed routine maintenance and repairs on arcade machines, ensuring optimal functionality and customer satisfaction
• Diagnosed and resolved technical issues with arcade games, including troubleshooting electrical systems, circuit boards, and mechanical components
• Installed new game software updates and patches to enhance gameplay experience for customers
• Collaborated with vendors to order replacement parts and equipment as needed, maintaining inventory levels within budget constraints
• Trained new technicians on proper repair techniques, safety protocols, and customer service skills
• Maintained detailed records of all repairs performed on each machine for future reference purposes
• Developed standardized procedures for diagnosing common issues in different types of arcade games for efficient problem-solving
• Calibrated ticket redemption machines to ensure accurate counting of tickets earned by players Education
Google Certification in Data Analytics
Google - Remote
September 2020 to September 2022
Bachelor's degree in Data Science
Texas State University - Remote
September 2018 to June 2022
Skills
• Inventory Management
• MySQL
• Training and Development
• Microsoft Powerpoint
• Google Cloud Platform
• Data Mining
• Cash Handling
• Microsoft Office
• Data Visualization
• Computer Literacy
• Python
• Leadership
• Project Management
• Phone Etiquette
• Microsoft SQL Server
• Microsoft Excel
• Data Management
• Customer Service
• Software Troubleshooting
• Data Analytics
• Databases
• IT Support
• Typing
• Store Management Experience
• Computer Skills
Links
https://www.coursera.org/account/accomplishments/verify/YMMBU4XKX5XX https://www.coursera.org/account/accomplishments/verify/G6L88M6UR5M3 https://www.coursera.org/account/accomplishments/verify/XR5NLBA7BH92 Certifications and Licenses
Google Analytics Certification
September 2020 to Present
Google data analyst certificates. The skills I've earned and learned from the accomplishments are Data visualization Communication, Machine learning, Python, SQL, Excel, Problem solving, Critical thinking and more valuable skills that were offered in my certificates.
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