Data Entry Customer Service

JERVON GRADY

407-***-**** · *********@*****.*** · Orlando, FL 32839

Motivated and detail-oriented IT professional with a strong foundation in digital inventory management, troubleshooting, data entry, and software installation. Seeking to transition into an entry-level IT or remote Data Entry role to contribute technical skills, dedication, and customer service expertise to a dynamic IT team. Skills

● Basic Networking ● Troubleshooting

● Software Installation ● Hardware Maintenance

● Digital Inventory Management ● Data Entry

● Microsoft Office Suite ● Windows Operating Systems

● Cybersecurity Basics ● DAW Engineering

● Customer Service ● Team player

● Training

Experience

Kitchen Manager

KEKES BREAKFAST, Orlando

May 2023 - Present

● Trained new staff in kitchen operations, procedures, and food prep standards, incorporating the use of kitchen management software.

● Maintained accurate inventory of all food items, supplies, and equipment using digital tracking systems to ensure efficient operations.

● Promoted teamwork among employees by encouraging collaboration and offering support, utilizing digital communication tools.

● Implemented and monitored digital checklists for food safety and sanitation protocols.

● Troubleshoot and maintain kitchen equipment, ensuring all devices were operational and integrated with digital systems.

Line Cook

KEKES BREAKFAST, Orlando

September 2019 - Present

● Prepare and cook various dishes, ensuring quality and consistency.

● Manage kitchen operations using digital tools for order tracking and inventory.

● Train new staff on kitchen procedures and use of kitchen management software.

● Maintain and troubleshoot kitchen equipment.

● Ensure compliance with health and safety regulations using digital checklists. Line Cook

APPLEBEE'S, Orlando

October 2020 - October 2021

● Follow proper sanitation and food safety protocols.

● Maintain and troubleshoot kitchen equipment, ensuring all devices are operational.

● Organize and manage inventory using digital tracking systems.

● Implement and monitor FIFO (First In, First Out) for inventory management.

● Utilize kitchen management software to streamline order processing and inventory control. Line Cook and Prep Cook

RED LOBSTER, Orlando

August 2019 - September 2020

● Handle all line positions including Fry, Saute/Boil, Grill, and Bake.

● Export finished orders to servers using digital order management systems.

● Prep ingredients and manage inventory using digital tools.

● Maintain and troubleshoot kitchen equipment.

● Ensure compliance with health and safety regulations. Chef

BARNIES COFFEE KITCHEN, Winter Park

October 2018 - June 2019

● Opened store and kitchen, managing operations using digital tools.

● Prepped and cooked various dishes, ensuring quality and consistency.

● Managed inventory and signed for new orders using digital tracking systems.

● Maintained and troubleshooted kitchen equipment.

● Organized refrigerators and ensured compliance with health and safety regulations. Lead Cook/Trainer

KFC, Orlando

June 2015 - February 2019

● Set up and break down fryers and warmers, maintaining equipment.

● Prepare and cook poultry, ensuring quality and consistency.

● Train new cooks on kitchen procedures and use of digital tools.

● Maintain cleanliness of kitchen and parking lot using digital checklists.

● Assist manager in inventory check using digital tracking systems. Education

High school or equivalent

Wekiva High School

May 2015

Cybersecurity in Information Technology

Orlando Technical College, Orlando, FL

US

Certifications

● ServSafe ● Food Handler Certification

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