Human Resources Patient Care
Resume:
Jamie Newkirk
Sumter, SC
************.**@*****.***
College educated professional with over 15 years of administrative and clinical experience working in Healthcare and Human Resources. Striving to exceed professional and personal goals while using all skills. Strong written and verbal communication skills.
Authorized to work in the US for any employer
Work Experience
Rheumatology CCMA/ Hope Health-Manning, SC
August 2024 to Present
Job Type: 40 hours per week, Full-Time, Supervisor: Ashley Neel, 843-***-****
Record patient’s medical history and vital signs
Prepare patients charts
Assist doctor during examinations and procedures
Handle insurance paperwork
Perform basic office duties
Escort patients to exam rooms
Restock and sanitize exam rooms
Maintain medical records
Collect lab specimens
Answer multi phone line
Discharge patients and explain treatment plan
Fill out patient forms
March 2024 to August 2024- unemployed- relocated to another state for a mental break while focusing on succeeding in college courses pursuing a masters.
Pediatric CCMA -Clinical Family Practice CMA/ Office manager
Colonial Healthcare/ Colonial Pediatrics - Sumter, SC
May 2010 to March 2024
Job Type: 40 hours per week, Full-Time Supervisor: Ashley Shirley, 803-***-**** Pediatric/ Family Practice CCMA
-Clinical Office Manager-December 2016- January 2018
Procured all supplies needed for the office to include monitoring expenses to assure that cost efficiency is maintained
Demonstrated exceptional capacity to multitask numerous priorities while fostering superior patient care in high stress situations
Extensive knowledge of compliance practices and procedures.
General office administrative and clerical skills to perform receptionist duties and answer telephones. Assisted and provided staffing and ensured optimal patient care and smooth daily functioning of the clinical office
Responsible for all administrative duties (e.g., answering nurses station telephones, daily data entry & transcribing of vaccinations records, maintained medical records, RX refill and patient processing Assisted in all Clinical areas in the event of short staffing
Multi-tasked all responsibilities while assuring comfort and timely attention to all patients Developed a working relationship with local Social Services, to help ensure patients safety and updates of new vital information
Daily use of medical terminology and human anatomy
Developed, maintained, and implemented office policies in conjunction to medical protocols Used effective disciplinary actions ranging from verbal or written counseling, admonishment, reprimand, proposed suspension and proposed removal.
Evaluated contractor performance and contract termination
Coordination/training and supervision of clinical and front office staff to include scheduling, interviewing candidates, evaluation and other personnel actions
General medical ethics, telephone etiquette, written/verbal/electronic communication, and excellent customer service skills
Responsible for planning, direction, coordination and effective management of the outpatient clinic where medical administration provides clerical support by holding weekly staff meetings.
Conducted training in administrative and clinical support
Oversaw account management by ensuring projects on budgets and moved efficiently through objectives Performed the administrative and personnel management functions relative to staff supervision also supervisory duties to include, but not limited to, assigning and prioritizing work for the administrative and clinical staff
Ensured compliance with all applicable regulatory requirements related to the medical practice. Heard and resolved complaints from employees and/or other interested parties Responded to written and inquiries from internal and external customers to ensure accurate billing payments and or collections
Assisted with the coordination of activities, such as insurance pre-certification/authorization check-in and scheduling of appointments
Adhered to administrative policies, developing and implementing local procedures, defining administrative requirements, and/or providing advice to company’s leadership team.
Maintained Extensive knowledge of compliance practices and procedures.
Demonstrated excellent communications skills and strong organizational skills Computer operations, including operational skills with Microsoft applications (Windows, Word, Excel) Assisted Providers and staff in ensuring optimal patient care and smooth daily functioning of the clinical office
Multi tasked all responsibilities while assuring comfort and timely attention to all patients
Maintained compliance of employee records in all areas such as OSHA & HIPAA Developed a working relationship with local Social Services, to help ensure patients safety and updates of new vital information.
Administered the terms and conditions of position including preparing contract modifications.
Medical Assistant
S1 Medical Holdings-Pain Care Center - Sumter, SC
October 2019 to December 2021
Job Type: 40 hours per week, Full time Office Manager: Joshua Collins 803-***-****) ext. 1407
Worked alongside providers daily during patient exams pertaining complex medical information while summarizing into patient EMR using medical terminology
Assisted with performing screening and treatments by gathering information related to health maintenance, collecting specimens and documenting patient care.
Updated health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit.
Monitored and communicated changes in patient condition.
Administered specific medications under direction of the provider.
Maintained equipment and medical supplies, including reordering, stocking, cleaning and troubleshooting. Maintains examination areas.
Assisted in pre-visit planning by updating the health maintenance tab.
Performed administrative or clerical duties as assigned, including filing, reception, scheduling, data entry and patient registration.
Medical Scribe
Manifest Global Enterprises - Shaw AFB, Sumter, SC
May 2019 to September 2019
Job Type: 40 hours per week, Full-Time Supervisor: Karen Arniaz, 410-***-**** Chart clinical findings
Contributed to a reduction in patient wait time by 50% by live scribing patients information into the EMR system
Assisted physicians in focus studies on subject of patient care
Recorded patient history of present illness, vital statistics and test results in medical records Improved education administration by compiling and analyzing data and identifying areas of improvement
Accurately documented all elements of treatment, medications, discharge instructions and follow up care General medical ethics, telephone etiquette, written/verbal/electronic communication, and excellent customer service skills
Benefits Enrollment Specialist
BCBS of SC - Columbia, SC
February 2019 to May 2019
Job Type: 40 hours per week, Full-Time Supervisor: Shanel James, 803-***-****
Communicated with campus and departmental administrative staff to process absence reports Processed all long-term absences, determine eligibility for various leave programs including family medical leave act and temporary disability leave according to guidelines
Worked cooperatively finance department, risk management, HR and payroll to process and coordinate all employees leave and absences
Maintained all current knowledge of changes in applicable regulations
Received and address employee leave inquiries to ensure quick equitable and courteous resolution Extracted data from multiple systems and departments using various data manipulation Ability to exercise confidentiality and discretion
Maintained knowledge of benefit programs eligible to employees
Effectively managed multiple simultaneous projects with a continuously rolling schedule Administered the terms and conditions of position including preparing contract modifications. Acquired excellent customer service and HR support experience by providing first call resolution to all incoming calls
Assisted in payroll management processing, Microsoft applications and resolving customer issues Implemented and maintained enrollment system using data collection templates and benefit rules specific to each client
Education
Devry University Online
Pursuing a Masters in Healthcare Administration and Management
November 2024-present
Bachelor of Science in Healthcare Administration
Columbia Southern University Online - Online
August 2014 to September 2016
Diploma in Health Sciences and Medical Assisting
Central Carolina Technical College - Sumter, SC
May 2010
High school diploma-1998
Sumter High School-Sumter SC
Skills
Patient Care
Medical Terminology
Electronic Health Records (EHR)
Vital Signs Monitoring
Medication Administration
Excellent organizational skills
Understanding of legal & regulatory compliance requirements
Patient Assessment
Effective Communication & collaboration skills
Good time Management skills
Team Collaboration
Clinical Documentation
Scheduling and Coordination
Strong attention to detail
Knowledge of information governance policies
Problem-Solving
Data Entry
Regulatory Compliance
Trained in Basic Life Support (BLS)
Critical Thinking
Certifications and Licenses
Driver's License
Current-2027
CPR Certification
June 2021 to Present
Certified Clinical Medical Assistant
June 2021 to Present
BLS Certification
Present
CCMA Certification
June 2022 to Present
ACLS Certification
June 2022 to June 2027
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