Office Manager A Team

CHRISTIAN ORDONEZ

***** ****** ***. *********, ** 909-***-**** *************@*****.***

I have worked for The Home Depot's flooring installer for 17 years. I am very familiar with the culture and expectations of working for The Home Depot. I have insight from an installers perspective in order to solve the customers flooring issues. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

EXPERIENCE

2019-2024

SP Carpet Pros Palm Springs, CA

Oversee daily office operations, including scheduling, correspondence, and inventory management. Manage a team of 6 office admins, providing training and support to enhance productivity and teamwork. Coordinate with installation teams to schedule and track flooring projects, ensuring timely completion and customer satisfaction.

Handle customer inquiries, complaints, and service requests, resolving issues promptly to maintain high levels of client satisfaction.

Maintain accurate records of orders, invoices, and payments, and prepare monthly financial reports for management review.

2003-2019

B & M Flooring Coverings Ontario, CA

Managed a team of 180 carpet installers, providing training and mentorship to enhance their sales skills and product knowledge.

Coordinated with suppliers and vendors to ensure the timely delivery of high-quality products and resolve any supply chain issues.

Inspected all carpet install and hard surface flooring jobs. Assisted with warehouse logistics, unloading and pulling orders, shipping/receiving. Translated communication with Spanish speaking employees and customers. SKILLS

• Bilingual English & Spanish

• Team Management & Supervision

• Schedule Coordination

• Warehouse Logistics

• Decision Making

• Knowledge & Installation of Flooring

• Complex Problem Solving

• Project Management

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