Customer Service Financial Reporting
Resume:
CYNTHIA SHAW
**** ********* ******, **** ****, SC 29732
️ *********@*****.***
PROFESSIONAL PROFILE
Experienced and dependable professional with over 20 years of customer service experience and 10 years in financial reporting and analysis. Proven ability to handle sensitive information with discretion, respond to critical situations with calm efficiency, and support clients with care and clarity. Adept in call handling, automation systems, multi-line phones, and upholding strict confidentiality protocols.
CORE SKILLS
• Alarm & Crisis Response Procedures
• Multi-line Phone Operations
• Data Accuracy & Confidentiality
• Customer Service Excellence
• Leadership & Communication
• Financial Reporting & Billing
• Project & Business Management
• IT & Technical Support
• Medicare, Medicaid, QHP Assistance
EDUCATION
Bachelor’s Degree in Organizational Leadership
Deus Divinity School – January 2024–Present
Associate’s Degree in Business Administration
York Technical College, Rock Hill, SC – August 2004–May 2005
WORK EXPERIENCE
Patient Service Representative
Lash Group, Fort Mill, SC
October 2015 – March 2024
• Delivered prompt and empathetic service to patients in a fast-paced environment
• Handled confidential medical and insurance data with complete discretion
• Supported multiple systems simultaneously to resolve issues and log details accurately
• Provided IT support and guidance to patients navigating healthcare systems
Customer Service Specialist
Connextions Inc., Charlotte, NC
July 2013 – June 2015
• Answered high volumes of inbound calls, assisting customers with healthcare-related services
• Maintained accurate records in internal software systems
• Resolved customer concerns while adhering to HIPAA and company compliance policies
Loss Mitigation & Loan Servicing Specialist
CitiFinancial, Fort Mill, SC
March 2007 – December 2010
• Managed sensitive client financial data and assisted in mitigating loss and loan management
• Supported IT and document systems to ensure timely resolution and service
• Maintained high attention to detail in billing, reporting, and filing
REFERENCES
Dr. Frank Dickerson
Senior Pastor
️ **************@*****.***
Dr. Melanie Gallman
Assistant Principal
️ *********@*****.***
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