Business Analyst Hr Generalist
Resume:
SHILPA MADALAGI
Honey Brook, PA *****
**********@*****.***
Professional Summary
Dynamic and results-oriented HR professional with over 9 years of comprehensive experience in HR and People operations, with 4+ years specializing in HR Generalist functions. Deep subject matter expertise in recruitment, benefits, and HRIS management. Demonstrated commitment to confidentiality, professionalism, and delivering exceptional employee experiences. Highly proficient in analytical tools such as Excel and experienced in HRIS platforms. Adept at collaborating with cross-functional teams to drive organizational success.
Work Experience
HR Systems Business Analyst
Deloitte-Sacramento, CA
July 2023 to September 2023
• Worked as liaison between internal business users and external stakeholders, product owners, and development teams to facilitate reaching consensus on the scope, design, and implementation decisions for HR systems.
• Responsible for directly working with Business Users, Business Analysts, IAM and security groups, Change Control Board for successful implementation of project
• Gather requirements and subsequently develop solution design for financial systems– develop workflows utilizing MS Visio and presentations
• Responsible for creating JIRA Story cards, perform story estimation and planning with product group for feature implementation related to HR application migration
• Perform QA activities – identify test case scenarios, create test plans, test result tracking, JIRA bug card creation and follow through fix and implementation
• Create reports and visualization as required by business i.e. expense reports, effort tracking, billing and invoice management, receivable and payable metrics along with reconciliation
• Responsible for understanding the current state and guiding business processes, products, and services towards an efficient modernized future state in the target CSPS solution through requirements elicitation, system design, and acceptance testing
• Responsible for actively participating in project activities and complete deliverables and tasks HR Coordinator
CDS Global Solutions-Malvern, PA
January 2022 to April 2023
• Maintain accurate and up-to-date employee records in HR databases.
• Ensure compliance with data protection regulations when handling employee information.
• Generate reports on key HR metrics such as turnover rates, time-to-fill, and diversity statistics.
• Coordinate with hiring managers to understand staffing needs.
• Post job openings on various platforms and manage incoming applications.
• Schedule and coordinate interviews between candidates and hiring teams
• Communicate HR policies, procedures, and updates to employees.
• Assist in drafting and distributing internal communications related to HR initiatives.
• Respond to employee inquiries regarding HR-related matters, escalating issues when necessary. HR Manager
Textual Analytics and Solutions-Bengaluru, Karnataka June 2014 to December 2019
• Lead HR initiatives for a team of 150+ employees across multiple departments, ensuring adherence to company policies and procedures.
• Conduct regular 1-on-1 meetings with team members to address concerns, provide support, and promote professional development opportunities.
• Collaborate with department heads to identify HR needs and develop tailored solutions, programs, and policies to enhance employee experience and retention.
• Spearhead onboarding processes for new hires, ensuring seamless integration into the company culture and workflow.
• Maintain accurate and up-to-date HR documents, spreadsheets, and records.
• Implement and manage HR processes and internal projects, optimizing efficiency and effectiveness.
• Facilitate communication and collaboration between cross-functional teams to ensure consistent HR support and alignment with company goals.
• Play a key role in scaling efforts, contributing insights and strategies to support the company's growth and expansion plans.
• Managed a team of HR professionals in delivering high-quality HR services and support to a diverse workforce.
• Oversaw the development and implementation of HR processes, systems, and policies to improve operational efficiency and employee satisfaction.
• Conducted regular performance evaluations, provided feedback, and identified opportunities for skills development and advancement.
• Utilized HR CRMs, Google Docs, and Jira to streamline workflows, track metrics, and enhance data- driven decision-making.
• Improved utilization of teams by cross training for efficient application management – Time effort reduced by 15%.
• Developed Resource planning strategy and implementation for on call and weekend activities – reduced cost by 20 %.
Associate Consultant
Wenger & Watson Inc.-Bengaluru, Karnataka
July 2012 to June 2014
• Collaborate with product development companies for accommodating technical and non- technical positions.
• Work with Communications, E-commerce, Embedded, Enterprise organizations right from startups to big giants.
• Source and review profiles from various employment marketplaces for technical and non- technical positions.
• Good hands-on experience on applicant tracking systems like Hirecraft, Jobvite etc
• Worked on various assignments consisting of
o Technical Development
o Quality Assurance
o Marketing communication
o Sales
o Product management
o Program Management positions
o CXO level assignments
• Entrusted with Account Management responsibilities within a year after successfully delivering and recruiting open positions.
• Deputed on-site for product development clients. Sr. Executive Operations (Process Leader)
Firstsource Solutions-Chennai, Tamil Nadu
June 2011 to July 2012
• As a process leader, managed a team of 15 Phone Banking Executives.
• Trained the freshers introduced to the process by OJT (On the Job Training) method.
• Set up individual and team goals and ensure goal tracking and accomplishment
• Developed a culture of growth enablement by proper management
• Review team’s performance and share feedback and enable team to progress towards goals setup
• Maintained attrition rate to a minimum during my tenure Education
Master of Business Administration (MBA) in HR & Marketing B.V. Bhoomaraddi College (K.LE. Technological University) - India June 2009 to June 2011
Bachelor of Computer Application (BCA) in Computer Applications J.S.S Degree College (Karnataka University) - India June 2006 to June 2009
Skills
• HRIS
• Human resources
• Recruiting
• SQL
• Jira
• HR sourcing
• Vendor management
• Human resources management
• Human capital management
• Business analysis
• Benefits administration
• Interviewing
• Salesforce
• Communication skills
• ATS
• Customer service
• Microsoft Office
• Time management
• Talent acquisition
• Agile
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