Project Manager Program

TARA HOOLE Y- SEGO

508-***-**** *********@*****.***

E X P E R I E N C E

Matter Surfaces Senior Project and Program Manager Stoughton, MA Aug 2016 – July 2024 o Directed cross-functional teams in procurement, vendor management, logistics, and contract execution to ensure seamless global operations. Oversaw the full contract life cycle—from RFP development through negotiation, execution, and renewal—delivering measurable cost savings and enhancing vendor performance. o Provided strategic coaching and performance oversight to vendors, implementing compliance improvement plans and building collaborative partnerships with internal teams and community stakeholders. o Negotiated high-value contracts with domestic and international vendors, securing favorable terms that improved service delivery, mitigated risk, and aligned with organizational priorities. o Led global vendor engagement strategies, fostering effective communication and long-term relationships across diverse, multicultural environments.

o Applied Agile project management frameworks and leveraged data analytics—including KPIs and Net Promoter Scores

(NPS)—to reduce project costs by 15% and improve operational efficiency. o Spearheaded the implementation of CRM and ERP systems, streamlining workflows, centralizing procurement functions, and enabling real-time access to key business data for decision-makers. o Collaborated with senior leadership to align project initiatives with strategic goals, driving improved financial performance and resource optimization across multiple departments. o Directed compliance and risk management efforts, developing internal policies, conducting audits, and ensuring alignment with regulatory requirements and corporate standards. o Cultivated high-performing teams by establishing clear goals, facilitating effective communication, and promoting accountability through regular performance evaluations and team meetings. o Designed and implemented comprehensive training programs, including structured on boarding and continuous learning initiatives, significantly improving team capacity and institutional knowledge retention.

Contract Specialist /Senior Lead EOHLC Commonwealth of MA o Provide strategic oversight and program management of multi-million dollar contracts for hotel, administrative, and earmark shelter programs, ensuring alignment with state policy, regulatory compliance, and Housing First principles. o Extensive expertise in contract life-cycle management, including needs assessments, negotiations, amendments, compliance oversight, and performance monitoring for multi-million dollar programs. o Over 10 years of progressive experience in project management, contract management, public procurement, program operations, and vendor relations across state government, private sector, and healthcare settings. o Expertise in Public Procurement: Deep knowledge of U.S. contract law, corporate governance, and Massachusetts state contracting policies and procedures.

o Strategic Collaboration: Partner with legal, inspections, compliance, and policy teams to align operations with labor relations goals, improve data-sharing workflows, and ensure high-quality service delivery. o Data-Driven Oversight: Utilize performance metrics, site reviews, and corrective action plans to ensure vendor accountability and foster continuous improvement. Extensive knowledge of business management, leadership principles, communication strategies, strategic planning, and project management methodologies to guide staff. o Systems & IT Integration: Collaborate with IT to implement SharePoint tools and develop 'How-To' training resources; enhance database functionality and reporting systems within ETO and COMMBUYS. o Financial Oversight: Streamline invoice review and audit procedures through structured desk audits and compliance reviews to ensure fiscal accuracy and integrity.

o Leadership & Training: Foster a culture of knowledge-sharing and mentor ship; provide guidance on policy interpretation, contract compliance, and interdepartmental communication.

o Foster team collaboration by sharing knowledge, identifying best practices, and promoting a positive work culture; recognized as a trusted point of contact for guidance on policy, contracts, and program operations. o Operational Efficiency: Coordinate across teams—including inspections, incident reporting, and policy—to improve workflow integration and operational alignment.

o Policy Development: Contribute to the creation and implementation of policies and procedures to promote consistency, compliance, and efficiency across shelter programs

o Subject Matter Expertise: Maintain strong working knowledge of Emergency Assistance (EA) program regulations, Housing First principles, and state and federal employment laws to ensure effective, client-centered service delivery. July 2024 – Present

Professional Summary

Accomplished Director with over a decade of progressive leadership in public procurement, contract management, and operational oversight across government, healthcare, and private sectors. Proven track record managing multi-million-dollar contracts, driving cross-agency collaboration, and implementing scalable systems that enhance service delivery and fiscal integrity. Recognized for strategic thinking, results- driven leadership, and a hands-on approach to driving policy, program success, and team development. Reflections Care Club – Owner/ Executive Director Fort Myers, FL 2007-2016 o Founded, licensed, and operated an adult day health center providing person-centered, therapeutic care for individuals with cognitive and developmental disabilities, including Dementia, Alzheimer’s, Parkinson’s, Autism Spectrum Disorder, and Down Syndrome.

o Maintained a deficiency-free record every year of operation, driven by robust policy and procedure development, comprehensive staff training, and unwavering commitment to regulatory compliance and quality assurance. o Led multidisciplinary care teams in the creation and implementation of individualized care plans tailored to each participant’s behavioral, medical, social, and habilitative needs, improving quality of life and measurable outcomes. o Designed and facilitated staff training programs focused on dementia care, autism spectrum supports, behavior management, and inclusive communication—cultivating a culturally competent and responsive care environment. o Promoted a continuous learning culture and supported leadership development by mentoring staff, delegating responsibilities, and empowering team members to take on supervisory and decision-making roles. o Oversaw all fiscal operations, including structured audits, budget management, and invoice review—ensuring financial accountability, regulatory compliance, and alignment with participant needs. o Collaborated with families, caregivers, and external healthcare providers to ensure coordinated care, transparent communication, and meaningful engagement in all aspects of participant services. o Directed all compliance and quality assurance efforts, maintaining 100% adherence to state and federal regulations for adult day health centers, including clinical documentation, participant safety, and operational standards. o Managed vendor relationships and led procurement strategy, negotiating favorable contracts for therapeutic, medical, and dietary supplies, reducing operational costs while maintaining service quality. o Led procurement and vendor management strategy, negotiating contracts for medical, therapeutic, and dietary supplies, successfully reducing operational costs while maintaining high-quality service delivery. o Championed a strength-based, holistic approach to care, building community partnerships and expanding access to rehabilitative, therapeutic, and social support services for under served populations.

Emeritus Assisted Living Executive Director Naples, FL

Heatherwood Assisted Living Asst. Exec Director Yarmouth, MA 2000 – 2007

1994 - 2000

E D U C A T I O N

Practical Nurse Program Bristol-Plymouth Regional Vocational Technical School Business Management and Administration (BSBA) Eastern Nazarene Real Estate Salesperson License MA Board of Realtors High School Diploma Bridgewater-Raynham Regional High School A W A R D S

Outstanding Project Manager Award

(December 2020)

Marketing Leadership Award (December 2012)

HR Trainer of the Year (December 2012)

Outstanding Customer Service (June 2011)

Deficiency Free ADC 5+ years (2007-2012)

C E R T I F I C A T I O N S

Certified Assisted Living Facility CORE

Administrator Certified Legal Nurse Certified

Dementia Practitioner Green Belt for

Sig Sigma Started Certification

for APICS

L I C E N S E S

Real Estate Salesperson License

Licensed Practical Nurse

S K I L L S

Strategic Data Management & Governance (10+ years) Public Health Systems & Equity Integration; Cross-Agency Collaboration & Stakeholder Engagement (15+ years) Establishing new business (15+ years)

Agile Project Management, RFP's & Contract Oversight (10+ years) Team Building (20+ years)

Federal Grant & Budget Management (15+ years)

Health Equity, Regulatory Compliance, Policy Development (10+ yrs) Proficient in MS Word, Excel, Outlook, and Presentation Skills Extensive knowledge and ability to troubleshoot/code Electronic Data Interchange (EDI), Customer Relation Management (CRM), Enterprise Resource Planning (ERP), Cloud Platforms Tableau, Power BI, SAS (working knowledge)

Labor Relations & Collective Bargaining

Grievance & Discipline Administration

Contract Lifecycle Management (State and Federal)

Regulatory Compliance & Policy Development, Conflict resolution

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