Customer Service Inventory Management
Resume:
WILLIAM HALL
Friendswood, TX *****
281-***-**** - ************@*****.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
With a proven track record at Family Dollar, I excel in driving sales through innovative merchandising and superior customer service. Skilled in retail inventory management and problem-solving, I've successfully led teams to exceed sales targets while maintaining high customer satisfaction. My leadership fosters a positive work environment, enhancing team productivity and efficiency. SKILLS
• Customer service
• Problem-solving
• Customer relations
• Multitasking and organization
• Store operations
• Store merchandising
• Retail inventory management
WORK HISTORY
07/2002 to 01/2025 Store Manager
Family Dollar – Pasadena, TX
• Analyzed sales trends to adjust inventory orders for improved turnover.
• Motivated staff to achieve store goals for enhanced sales productivity. Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Managed inventory control, cash control, and store opening and closing procedures.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Managed daily operations for point of sale systems. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
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Maximized sales by creating innovative visual merchandising displays and store layouts.
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Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
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Oversaw store grand openings as well as remodels following store layouts, fixture placements and planogram completions including correct stocking and front facing.
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04/1997 to 06/2002 Assistant Manager
K-Mart – Houston, TX
• Developed contingency plans with team to address potential disruptions.
• Led training initiatives, enhancing employee skills and confidence.
• Identified inefficiencies to propose actionable improvements for overall workflow.
• Oversaw Store Manager responsibilities in absence of store manager Supervised day-to-day operations to meet performance, quality and service expectations.
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Developed strong working relationships with staff, fostering a positive work environment.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
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08/1992 to 01/1997 Store Manager in Training
Food Lion – Pasadena, TX
Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
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Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
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Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
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Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
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Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
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Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
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Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
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Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
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Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
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Conducted regular competitor analysis to identify market trends and opportunities for competitive advantage.
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07/1979 to 07/1992 Grocery Manager
Safeway/Apple Tree – Friendswood, TX
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
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Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
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Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
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Enhanced store presentation through regular merchandising updates and innovative display techniques.
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• Dairy Manager, Frozen Food Manager.
Store Lead during district store remodels, dealing with new set planograms 1985 to 1986.
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EDUCATION
72 Credit Hours: Business
San Jacinto College - Pasadena, TX
06/1978 High School Diploma: Basic
Friendswood High School - Friendswood, TX
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