Customer Service Live Chat

Jennifer Batista

Levittown, NY 516-***-**** *******************@*****.***

LinkedIn: https://www.linkedin.com/in/jennifer-b-b66640174

Professional Summary

Personable and safety-conscious customer service professional with a strong background in high-pressure environments including project coordination, warranty processing, and e-commerce support. Adept at resolving customer concerns with empathy and professionalism. Fluent in Spanish. Seeking to contribute poise, service excellence, and a team-first mindset as a Flight Attendant with a global airline.

Key Skills

• Exceptional Customer Service

• Passenger Experience & Comfort

• Safety and Emergency Procedures Awareness

• Conflict Resolution & Diplomacy

• Calm Under Pressure / Emergency Response

• Cultural Sensitivity & Language Fluency (Spanish)

• Team Collaboration

• CRM Systems (Zendesk, Shopify Plus)

• Microsoft Office

Relevant Experience

Project Coordinator – AT&T, NY (July 2024 – Present)

- Coordinated cross-functional teams to ensure smooth, on-time execution, mirroring cabin crew teamwork.

- Maintained professionalism during last-minute changes and high-pressure customer interactions.

- Delivered clear, calm communication across diverse stakeholders, similar to inflight service roles.

- Tracked logistics using Microsoft Office and met project timelines in fast-paced environments.

Warranty Specialist – Canon U.S.A., NY (July 2023 – Feb 2024)

- Processed warranty claims with professionalism, clarity, and empathy.

- Resolved service issues calmly, maintaining high customer satisfaction.

- Maintained accurate documentation and supported service process improvements.

Ecommerce Operations & Customer Care – The Row, NY (Feb 2023 – June 2023)

- Resolved customer issues with empathy and efficiency across multiple platforms.

- Coordinated with warehouse teams to ensure timely, accurate shipments.

- Trained new staff on return processes and packaging standards.

Education

New York College of Health Professions – Bachelor’s in Occupational Studies, Aug 2018

Hunter Business School – Medical Administrative Diploma, Aug 2006

Languages

English (Fluent), Spanish (Fluent)

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