Property Manager Customer Service

LYNETTE NIEVES

*** ***** *** **. *********, NJ **206 908-***-**** ************@***.***

Skills Summary

A self-motivated, enthusiastic and hard-working Property Manager with over 24 years of experience in building and maintaining thriving communities. Experience includes but limited to; management of staff, new and renewal of leases, income verification, rent collection, Section 8 voucher program, and tax credit compliance.

Professional Experience

Goldberg Associates Caldwell, NJ August 2020 – September 2021

Property Manager

Responsible for two sites with 286 residential units.

Supervised staff of five employees with cross functional responsibilities.

Supervised Leasing Consultants Lead responsible for new leases, renewals and income verification.

Well versed in systems such as Leonardo and Rent Cafe and trained staff on proper use and customer service support.

Managed rent collection and provided referral support services for residents in need.

Conifer Jackson, NJ April 2011 – July 2020

Leasing & Community Manager

Managed 100 units with cross functional responsibilities.

Led the recertification and lease renewal process.

Oversaw billing, collections, credit checks and income verifications.

Supervised staff including maintenance staff.

Lemle & Wolff, Inc. Bronx, NY 2009-2011

Property Manager

Managed over 600 units in Bronx, NY.

Responsibilities included managing maintenance and building staff.

Provided consulting and customer service to prospective tenants.

Managed rent collection and various processes such as, vacancies and renewals.

HOMEFIRST, INC. Plainfield, NJ 2007-2009

Property Manager

Managed 36 homes in Plainfield, New Jersey

Responsible for new lease agreements, income verification, annual certification and rent collection

Oversaw preventive maintenance process

El Barrio’s Operation Fight Back New York, NY 2005-2007

Property Manager

Managed 505 mixed income housing units in New York City

Supervised staff of 16 maintenance workers including operations and office staff

Beulah HDFC, Inc. Bronx, NY 1999-2005

Relocation Specialist Community Organizer Property Management Liaison

Relocated residents from previously owned HPD Properties into newly rehabbed apartments in the South Bronx, NY.

Organized residents, for the purpose of taking an active role in changing the conditions in their community.

Oversaw all aspects of property management in 32 buildings, including tenant income certification, leases, interviews, and vacancies.

Worked with residents to collect all family information to ensure proper unit designation based on family size, square footage, and income.

Maintained all forms of communication and information current and accurate for residents.

Created relocation plan based on rent roll and supervised walk thru to ensure units were properly completed.

Surveyed community to ensure commercial spaces was rented appropriately.

Education

Bachelor’s Degree in Social Sciences 1995 College of New Rochelle (NY)

Skills

Bilingual (English and Spanish)

Tax Credit Specialist

Knowledgeable in Yardi Classic and Yardi Voyager, Timberline, Boston Post and Quick Books.

Certified in Tax Credit Compliance, Enterprise Foundation

Certificates of achievement from Grace Hill in Employee Coaching, Conflict Resolution, and Dealing with Difficult People, etc.

Microsoft Office programs

Certificate of Completion from Housing Credit College in Housing credits 101 and Fair Housing 101 as well as Housing Credits 103 Income and Assets.

LIHTC, Home Funds, Certificate from Institute of Real Estate, and Management

IREM

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