Service manager

Geovanny Pelayo

West Palm Beach, FL *****

***.******@*****.*** 310-***-****

Project Manager – Automotive Operations & Service

Professional Summary

Organized and results-oriented professional with 10+ years in dealership operations, specializing in high-volume vehicle reconditioning, team leadership, and process improvement. As Service Lane Manager at Hyundai, managed daily reconditioning projects of up to 15 vehicles under strict $1,500 budgets, ensuring readiness for retail and compliance with quality standards. Adept in leading cross-functional teams, streamlining workflows, managing vendors, and driving continuous improvement. Looking to use operational leadership experience in a Project Manager role within automotive, logistics, or service-based industries.

Core Competencies

Project Planning & Coordination Budget Management Workflow Optimization Team Leadership Cross-Functional Communication Reconditioning Operations Service Department Management Vendor Coordination Quality Assurance Microsoft Excel Google Workspace CRM Systems Bilingual: English & Spanish

Professional Experience

Assistant Service Manager / Service Advisor

Lexus – West Palm Beach, FL Dec 2023 – Present

- Supervise service operations, ensuring prompt and quality vehicle repairs while managing technician workload.

- Collaborate with parts, service advisors, and management to reduce bottlenecks in repair timelines.

- Provide daily progress updates to customers and leadership, acting as a point of contact for high-priority service cases.

- Assist with internal service projects, including technician scheduling and CSI improvement efforts.

Service Lane Manager / Project Lead – Reconditioning Operations

Napleton Hyundai – West Palm Beach, FL Jan 2020 – Nov 2023

- Led daily reconditioning of 10–15 vehicles for pre-owned inventory, coordinating diagnostics, parts ordering, and repairs.

- Maintained strict budget control, keeping each unit under $1,500 while meeting OEM and dealership standards.

- Managed timelines, technician workflow, and vendor communication to ensure vehicles were front-line ready on schedule.

- Introduced a digital workflow board using spreadsheets to track unit status, cutting average reconditioning time by 30%.

- Trained and supervised service writers and advisors, increasing team efficiency and morale.

- Served as primary liaison between sales, service, and parts teams for used vehicle prep.

Automotive Service Advisor

Hyundai – West Palm Beach, FL Nov 2013 – Jan 2020

- Provided one-on-one customer consultations, ensuring clear communication of recommended services and timelines.

- Coordinated repair status updates between technicians and customers, improving satisfaction and repeat business.

- Managed warranty claims, billing, and service documentation.

- Assisted in shop capacity planning and daily scheduling of repairs.

- Developed strong working knowledge of dealership operations from intake to vehicle delivery.

Education

High School Diploma – Dominguez High School, Compton, CA Graduated: June 2008

Professional Development

• Google Project Management Certificate – In Progress

• Lean Six Sigma Foundations – Planned

Technical & Language Skills

MS Excel Auto Service CRMs Bilingual: Fluent in English & Spanish

Project Highlights

Reconditioning Workflow Redesign – Napleton Hyundai (2022)

- Reduced the average recon time from 4.2 days to 2.8 days by implementing a status tracking system and weekly planning meetings.

Customer Service CSI Boost – Lexus (2024)

- Helped increase customer satisfaction index (CSI) score by 12% through better communication and faster service turnaround.

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