Customer Service Administrative Assistant

SHALAMAR RHODES

Houston, TX *****

803-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Professional with rich background in customer service and administrative support, bringing strong focus on effective communication and organizational skills. Known for fostering team collaboration, adaptability, and ensuring reliable results in fast-paced environments. Expertise includes managing schedules, handling client inquiries, and maintaining records with precision. Respected for positive attitude, dependability, and commitment to enhancing operational efficiency.

SKILLS

• Organization • Scheduling appointments

• Billing and invoicing • Customer focus

• Multitasking and time management • Teamwork and collaboration

• Customer service • Problem-solving abilities

• Clear communication • Telephone and email etiquette

• Active listening • Customer and client relations WORK HISTORY

04/2017 to 07/2025 Customer Service/Administrative Assistant Office of the State Auditor – Columbia, SC

Coordinated with vendors/suppliers as necessary to expedite product shipments or resolve inventory discrepancies affecting customers'' orders.

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Supported management in improving departmental procedures for streamlined customer interactions.

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Ensured confidentiality of sensitive information while handling account-related queries from customers.

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Expedited order processing and delivery schedules, ensuring timely delivery of products and services.

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• Assist with annual enrollment.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Maintain EPMS vacancies, employee information, office seniority, tuition assistance, key log, and

compstat reports.

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Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.

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Handled escalated customer complaints with professionalism and diplomacy, resulting in satisfactory resolutions for both the company and the client.

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Organized client files electronically for easy retrieval during future customer interactions or audits.

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Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.

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11/2007 to 04/2017 Human Service Specialist I

Department of Social Services – Columbia, SC

Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.

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Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.

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• Evaluated systems according to predetermined checklist and noted issues. Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.

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Streamlined service processes for quicker response times, enhancing overall customer experience.

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Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

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Maintained accurate records of all client interactions for reporting purposes and ongoing process improvements.

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Collaborated with team members to develop new strategies for improving service quality and efficiency.

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Delivered exceptional customer service by promptly addressing inquiries and resolving issues.

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EDUCATION

05/2001 High School Diploma

Orangeburg-Wilkinson High - Orangeburg, SC

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