Senior technical lead

*

Vasam Ramchander

*******@*****.***

Ph.: +91-994*******

CAREER OBJECTIVE:

Leverage experience to share my technical knowledge and experience in JIRA. Add value to team and company with quality consciousness and constant research to generate intellectual property and competitive edge. Work Experience Summary

Having 7+ years of IT experience and worked as an Atlassian Administrator/Developer JIRA, CONFLUENCE.

Installed and tested various plug ins/add-on’s

I have migrated data from On-Prem to Atlassian Jira Cloud & Migration

Installation and Up-gradation of Atlassian products from lower version to upper Version in Windows and Linux Environments.

Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & JavaScript) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments.

Contributed for daily build processes, including monitoring builds, break/fix management, issue tracking

(JIRA), and identifying and resolving a wide variety of build-related issues for different products and versions

Created Master, Branches and Macros in Confluence

I have Integrated Jira, Confluence with crowd and established the application links.

Installed and worked on various plug ins/add-ons.

Good Exposure in implementation of Workflows, Screens, Post functions in Workflows

I have Developed custom workflows and adding post functions whenever required

I have created various custom fields for the requested issue types in the Jira projects.

I have restricted users on pages and child pages as per user requirement.

I have created various types of projects, dashboards, reports and JQL queries and developed the customized workflows using the script runner in JIRA Instance.

I have created project level security and permission level security for all JIRA projects

I have provided permissions for Spaces and Pages in confluence and providing permissions as per requests.

Good Exposure in Dash boards implementation and creation with JQL and gadgets

I have configured and maintained for Atlassian applications Database maintenance for Jira, Confluence and taken DB backups for various Intervals

Troubleshooting and resolving issues in JIRA and Confluence users.

Integrated Jira with Bhoomi.

Familiar with EAZY BI reports.

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Have good knowledge about master and slave architecture in Jenkins.

Configured the Jenkins and Implemented the CI/CD

I have handle team of size 4 people during the migration of Jira.

I have integrated Dell Boomi with Jira through webhooks.

A Jira webhook is a mechanism that allows you to receive real-time updates and notifications from your Jira instance to an external application or service

In our Jira instance, we need to configure a webhook to send notifications to Dell Boomi when specific events occur.

Skill Set

Tools Languages : JIRA, JIRA Service Desk, Confluence. Cloud Tools : Atlassian Cloud.

Operating Systems : Windows, LINUX.

Work History

Worked with IBM, through Wisseninfo technologies from Dec 2015 to July 2021

Worked with HCL, Pune from Aug 2021 to June 2023.

Worked with Griscon Technologies Private Ltd from Dec 2023 till date. Education Qualification

10 th -from S.V.A.V RAMPOOR Board of secondary education Andhra Pradesh 30-04-2005 (81%)

12 th – MPC from Alphores junior college Board of intermediate education, A.P 28-04-2008 (55%)

B. Tech – CSE from JNTU July-13-2012 (63.51%)

Company : Griscon Technologies Private Ltd, Hyderabad Duration : Dec 2023 till date

Role : Senior Technical Lead

Tools/Software’s : Atlassian Cloud

Roles & Responsibilities:

Creating Customized Issue Type Schemes and associating with the respective project.

Developing Customized Workflow based on the requirements taken from Business Team.

Implemented certain kind of functionalities to the workflow such as Conditions, Post functions,

Validations and applying Transition Screens in between one status to the another.

Creating Customized Screens for all the create, view, edit and transition screens as well based on

the requirements given by Business team

Creating Customized Permission scheme, which gives more security to the project and associating

with the respective project.

Creating Customized Fields based on the business requirements.

Developing Customized Field Configurations for individual Issue Type (To make the Fields 3

Mandatory).

Developing Customized Field Configuration screen scheme and associating it with the respective

Project.

Creating new project roles in Jira, which gives a lot of flexibility for the users working under the project.

Creating new Groups for the project and added in the permission scheme, which is more secured and providing access to the respective people.

Setting up Jira Service desk Plugin

Creating Jira Service Desk Portal for the business to enter the tickets

Created Jira service Desk request types.

Creating teams using Custom field Editor Plugin.

Very good experience in writing JQueries.

Created a step-by-step guide to create a project in JIRA.

Addressed Jira Admin request like creating new custom filed, Modifying the workflows, any issues like

Worked with various teams on Setting new JIRA & Confluence instances for new teams HCL

Client : Dry-ice

Role : JIRA ADMIN/ BUILD ENGINEER

Roles & Responsibilities:

Experienced in Installing, Upgrading Atlassian products.

Support, compile and troubleshoot Atlassian tools.

Troubleshooting and fixing errors common to Applications and Application servers

Version Control Software Setup, Administration, Configuration (GIT, Subversion, CVS)

Involved in Atlassian Plugin Development using Java.

Evaluated and repaired existing Atlassian Suite installation in preparation of upgrade.

Creating updated work process for exchange parallel confirmation.

Created formats and dashboards for tweaked perspectives of the information particular to every gathering and line of business.

Produced scripts for viable combination of JIRA applications with different tools.

Designed custom JIRA workflow

Plan, evaluate, deploy, operate and maintain tools to suit the expanding user database

Provided training to technical and non-technical teams to use Atlassian tools

Managed various development tools, testing tools and monitoring tools

Worked on JIRA for Bug Tracking.

Worked on JIRA for Test Case Management.

Worked on JIRA & Agile Best Practices.

Worked on Integrating JIRA with Confluence.

Created several customer accounts and maintained users.

Creating plan for projects with Portfolio plugin

Serve as a specialized advocate and the essential implementer for new capacities in JIRA.

Created dashboards, reports and inquiries for all JIRA related administrations.

Compile and analyze development and operational bug reports

Proposed change forms for screens, work process methods and reports of uses.

Integration of Tempo Time Tracking Tools in JIRA HCL

Client : SGL-Scientific games

Role : JIRA ADMIN/ BUILD ENGINEER

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Roles & Responsibilities:

Worked with cross- business process.

Coordinated with team leads to determine needs and how best to implement JIRA within department to the agile process.

Setup Dashboards, build Filters using JQL and subscribe to receive notifications/Alerts

Developing application by Customizing Fields, Permission and Workflow.

Installed and upgraded JIRA and its Plug-ins in production to keep up to date.

Setup JIRA "Timesheet Report" plug-in to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Customized workflows and associated to the projects as per the team's requirement

Created JIRA projects, templates, workflows, screens, fields and other administrative activities

Evaluated and repaired existing Atlassian Suite installation in preparation for upgrade.

Evaluated existing JIRA instance and resolved performance issues.

Evaluated existing architecture and implemented changes based on Atlassian best practices.

Worked with engineering tools team to implement JIRA for agile development.

Integrated the Rally connector so that defects can be tracked in both JIRA and Rally.

Migrated On premise version of JIRA into the Atlassian cloud version of JIRA.

Integrated Green Hopper with JIRA and Confluence as trusted applications.

Implemented Crowd with Single Sign on for the Atlassian applications.

Created new permission scheme so end users only see the projects they need to see.

Redirected current URLs to exclude port numbers.

Created a step-by-step guide to create a project in JIRA & worked with users to fix the internal errors in SVN repositories that halt the migration.

Researched and installed third-party plug-ins for compatibility.

Troubleshot issues pertaining to Confluence or JIRA or associated plug-ins.

Modified all screens and add custom fields to better align with current process. IBM

Project #1

Client : BAMS - Brinks ATM Management System & iBAMS Duration : June 2020– July2021.

Role : Sr. Jira, Confluence, Bitbucket, Bamboo Administrator Team : 10

Description:

BAMS, the Brinks ATM Management System, is an intranet program that the ATM personnel use to manage the ATM business. The Application contains various modules such as Management, Bulk Shipments, Scheduling, Replenishment, ATM Settlement, Treasury Settlement, Reporting, and Variance Tracking. With BAMS, authorized personnel can accomplish the following tasks: Manage Region and Branch records (BAMS Administrators only) Manage contract and customer records (BAMS Administrators only) Store ATM information Handle inbound and outbound bulk shipments Schedule service Record 5

information about replenishments and produce the necessary paperwork Settle ATM receipts and reconcile treasuries Generate Reports for internal and external use Notifications The Information is stored in a central database. BAMS products follow an n-tiered architecture approach and make use of object- oriented patterns or frameworks.

The iBAMS Application allows all the Customers of Brinks’ to access the BAMS information over the Internet and generate reports on the services rendered to their ATMs. The Customers will also be able to view Excel based reports already generated in the BAMS application. The Data required by the iBAMS application is migrated from the BAMS database to the iBAMS database on a nightly basis. All the data access from iBAMS database would be only Read only and no updates will be made to those databases from the iBAMS Application.

Roles and Responsibilities:

Installing Jira in Linux environment

Creating Customized Issue Type Schemes and associating with the respective project.

Creation of new Jira Projects

Migrated Jira, Server to Server, Server to cloud.

Configured CI & CD with Jenkins, Bamboo for various build and release projects

Developing Customized Workflow based on the requirements taken from Business Team.

Implemented certain kind of functionalities to the workflow such as Conditions, Post functions,

Validations and applying Transition Screens in between one status to the another.

Creating Customized Screens for all the create, view, edit and transition screens as well based on

the requirements given by Business team

Creating Customized Permission scheme, which gives more security to the project and associating

with the respective project.

Creating Customized Fields based on the business requirements.

Developing Customized Field Configurations for individual Issue Type (To make the Fields

Mandatory).

Developing Customized Field Configuration screen scheme and associating it with the respective

Project.

Creating new project roles in Jira, which gives a lot of flexibility for the users working under the project.

Creating new Groups for the project and added in the permission scheme, which is more secured and providing access to the respective people.

Setting up Jira Service desk Plugin

Creating Jira Service Desk Portal for the business to enter the tickets

Created Jira service Desk request types.

Creating teams using Custom field Editor Plugin.

Very good experience in writing jQuery’s.

Created a step-by-step guide to create a project in JIRA.

Addressed Jira Admin request like creating new custom filed, Modifying the workflows, any issues like

Worked with various teams on Setting new JIRA & Confluence instances for new teams

Re-indexing the Jira instance when required

Trouble shooting Jira user issues

Providing solutions and resolving them based on SLA

Enabling agile plugin to the requested Jira Projects. Project #2

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Client : AMD

Duration : Dec 2017 to Jun 2020

Role : Administrator

Team : 4

Description:

Intelligent, Fully Integrated Contact Center Workforce Optimization Suite in the Cloud, On-Premises, or in a Hybrid Environment

Roles and Responsibilities:

Installing Jira, Confluence, Bamboo, Jenkins in Linux, Windows environment

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Responsible for creating new users and groups in Jira

Configuring Issue Types for the Jira Projects.

Managing Issue type screens

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects

Re-indexing the Jira instance when required

Trouble shooting Jira user issues

Providing solutions and resolving them based on SLA

Responding to incoming requests and inquiries for new tools and workflow procedures.

Creating Project permission schemes and Providing required permissions based on the requests

Configuring Notification scheme and adding requested people to be notified for Issue events

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services. Enabling Jira plugin to the requested Jira Projects Project #3

Client : Wonder ware IntelaTrac

Role : Atlassian tools Administrator

Duration : Jul 2015 – June 17

Team : 4

Involved In:

Worked in 24/7 Production support

Creation of new Jira Projects

Responsible for creating new users and groups in Jira

Managing Issue type screens

Responsible for creation of custom workflows

Managing Jira – Issue Types with specified custom fields

Providing permissions to the users for Confluence Wiki Pages

Resolving tickets based on SLA (Service Level Agreement)

Prepared projects, dashboards, reports and questions for all JIRA related services.

Providing required permissions to the users based on the request.

Currently working as Atlassian Systems Administrator handling JIRA, Confluence, and JIRA Agile. 7

Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.

Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks

Created JIRA projects, templates, workflows, screens, fields and other administrative activities

Prepared projects, dashboards, reports and questions for all JIRA related services.

Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes

Installed and managed plug-ins for JIRA and Confluence in production environment.

Worked with various teams on Setting new JIRA& CONFLUENCE instances for new teams

Worked on integrating (migrating) JIRA with Confluence.

Creating Customized Fields based on the business requirements.

Creating Customized Field Configurations for individual Issue Type (To make the Fields

Mandatory).

Creating Customized Field Configuration screen scheme and associating it with the respective project.

Creating new project roles in Jira, which gives a lot of flexibility for the users working under the project.

Creating new Groups for the project and added in the permission scheme, which is more secured and providing access to the respective people.

Environment: JIRA, Confluence, Crowd, GIT, Jenkins Enterprise, LINUX,, SQL Server, Windows/NT.

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