Customer Service Sales Supervisor
Resume:
EDUCATION
Barista Supervisor
Leleshwa Coffee Shop, Kenya
February 2025 – May 2025
Supervised daily coffee shop operations, ensuring high standards of cleanliness, customer service, and beverage quality.
Led a team of baristas, assigning duties, training staff, and conducting regular performance evaluations.
Managed inventory of coffee, pastries, and supplies, coordinating timely reorders and minimizing stockouts.
Handled customer feedback and complaints promptly, ensuring customer satisfaction and loyalty.
Oversaw cash handling procedures, reconciled daily sales, and ensured compliance with financial protocols.
Maintained consistent beverage presentation and quality by monitoring preparation techniques and recipe adherence.
Collaborated with management on marketing promotions and daily specials to boost sales and foot traffic.
Ensured compliance with health and safety regulations, conducting routine hygiene checks and staff briefings.
Technical sales supervisor
M-Gas Limited January 2024 -January 2025
Accomplish departmental objectives by supervising staff and organizing work processes to enhance operational efficiency.
Implement and enforce systems, procedures, and policies to align with company standards and regulatory requirements.
Monitor employee productivity by providing useful feedback and training to improve performance and job skills.
Set goals for performance and deadlines in ways that comply with the company's plans and vision.
Organize workflow and ensure that employees understand their duties or delegated tasks clearly and effectively.
Schedule work shifts to ensure optimal coverage and operational efficiency during peak and off-peak hours.
Train employees for their roles to ensure they meet job requirements and adhere to company standards.
Give employees constructive feedback on their performance to support their professional growth and development.
Technical sales representative
M-Gas Limited January 2023- November 2023
Develop and maintain client relationships through regular communication, addressing their technical needs and concerns effectively.
Present and demonstrate technical products to clients, highlighting features and benefits to drive sales and engagement.
Prepare and deliver compelling sales presentations and proposals tailored to client specifications and requirements.
CONTACT LEWIS KIMARU ITHAGI
***********@*****.***
Kenya,Nairobi
Jodan College of Technology
Certificate in Barista Skills
May 2024 - July 2024
Nyeri south institute
Certificate in computer packages.Nov
2015- feb 2016
Kenya Certificate of Secondary
Education (KCSE)
Watima Secondary School, 2013–2015
Kenya Certificate of Primary Education
(KCPE)
St. Teresa Kanyange Academy, 2004-2011
Clearly convey product
information and engage with
customers effectively.
Influence potential buyers to
make a purchase.
Provide excellent support and
address customer inquiries or
issues.
Understand and explain product
features, benefits, and
differencesTime Management:
Prioritize tasks and manage time
efficiently to meet sales targets.
Adaptability: Adjust strategies and
approaches based on customer
needs and market trends.
Attention to Detail: Accurately
record sales transactions and
follow up on leads.
SKILLS
WORK EXPERIENCE
PROFILE
I am a Seasoned professional with extensive experience in warehouse management, customer service, and sales. Demonstrated expertise in organizing and optimizing inventory systems to ensure seamless operations and timely availability of stock. Proven track record of driving significant sales growth through strategic planning, effective team leadership, and the implementation of targeted promotional campaigns. Adept at managing daily operational tasks, including supply chain coordination, financial transactions, and route scheduling, while consistently enhancing customer satisfaction. Strong leader with a talent for building collaborative and motivated teams, capable of delivering high-quality results in fast- paced environments.ing sales targets.on.
REFEREES
Teamwork: Collaborate with
colleagues to achieve sales goals
and share insights.
English (Fluent)
Swahili (Fluent)
r. Paul Nganga Munge
Depot Sales Manager, M-Gas
Mr. Hezbon Riro
Assistant Manager, M-Gas
Mrs. Kariuki Kiboro
Chief Executive Officer, Integra
Supply Solutions
LANGUAGES
ACHIEVEMENTS
Implemented an inventory
management system that reduced
stock discrepancies by 20% at
Integra Supply Solutions.
Led a promotional campaign that
boosted sales by 15% within the
first quarter, directly contributing
to revenue growth.
Enhanced team productivity by
25% through a targeted training
program for warehouse staff.
Reduced delivery times by 30% by
optimizing route scheduling,
leading to improved customer
satisfaction
Provide technical support and solutions to clients, resolving issues and ensuring customer satisfaction with products.
Collaborate with the engineering and product teams to provide feedback and insights for product improvements.
Monitor market trends and competitor activities to identify opportunities for expanding the company's market presence.
Manage sales pipelines and track progress using CRM systems, ensuring timely follow- ups and sales closure.
Conduct product training sessions for clients and internal staff to enhance product knowledge and application skills
Manager
Legi-Art Nail and Tattoo Parlor (2020-2021)
Led and motivated a team of artists and technicians to achieve high performance and productivity levels.
Developed and managed daily operations, including scheduling, supply management, and financial transactions for efficiency.
Ensured exceptional customer service by addressing client concerns and resolving issues to maintain high satisfaction.
Implemented effective promotional campaigns and social media marketing strategies to boost customer engagement and sales.
Oversaw inventory management and procurement to ensure adequate stock levels and prevent disruptions in service.
Conducted regular performance evaluations and provided feedback to team members to enhance their skills and capabilities.
Coordinated and executed training sessions for new employees to ensure consistent service quality and operational standards.
Analyzed financial reports and sales data to identify trends and make informed decisions for business growth.
Developed and enforced operational policies and procedures to streamline workflows and enhance service efficiency.
Managed customer feedback and complaints to continually improve service quality and maintain a positive reputation.
Operations Assistant/Driver
Integra Supply Solutions, Kenya
2017 – 2019
Supported day-to-day logistics and supply chain operations, ensuring timely delivery of goods and services.
Assisted in inventory tracking and stock management, maintaining accurate records and minimizing discrepancies.
Coordinated with suppliers and clients to schedule deliveries and resolve any operational issues efficiently.
Handled documentation for shipments, including invoices, delivery notes, and purchase orders.
Collaborated with warehouse staff to organize and dispatch goods in line with company procedures.
Prepared regular operational reports and updates for management decision-making. Maintained communication with cross-functional teams to ensure workflow efficiency and task completion.
Monitored compliance with internal processes, health, and safety regulations.
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