Service Representative Customer
Resume:
PRINCESS ZHIRA
*** ***** ***** ******* **** 077******* / 071******* *************@*****.***
OFFICE ADMINISTRATOR AND CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL SUMMARY
Detail-oriented Office Administrator and Customer Service Representative with 2 years of experience in providing exceptional support to clients and teams. Proven track record of efficiently managing office operations, resolving complex customer issues, managing high- volume inquiries, and building lasting client relationships. A proactive team player with a strong focus on continuous improvement, problem-solving and achieving high levels of customer satisfaction.
EDUCATION
Women’s University in Africa (2024)
Bachelor of Science Honours Degree in Social Work (2.1) CORE COMPETENCIES
Hard Skills: Office Management Microsoft Suite (Word, Excel, PowerPoint, and Outlook) Customer Relationship Management Data Entry
Soft Skills: Communication skills Problem-solving skills Team Collaboration Time management Attention to detail Customer-Centric Mind-set Multi-tasking Leadership and Decision-making
WORK EXPERIENCE
VB Motor Spares
Customer Service Representative July 2024- Present
Responding to customer inquiries; handling customer queries about motor spares, including availability, pricing, and compatibility
Processing orders; managing customer orders, including taking payments, processing transactions, and ensuring timely delivery.
Resolving customer complaints; handling customer complaints and issues in a professional and courteous manner, resolving problems and finding solutions.
Maintaining customer records; updating customer records, including contact information, order history, and preferences’
Collaborating with technicians
THE TRIBE RESORT
Receptionist December 2023- June 2024
CELL + 2 6 3 7 7 3 6 5 7 4 3 1 • +2 6 3 7 1 5 4 5 7 3 2 0
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Confirmed appointments, communicated with clients, and updated client records.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors.
Answered phone calls and directed incoming calls to correct offices. Kadoma City Council (Department of Community Services) Social Work Office Administrative Intern January 2022 – December 2022
Accurately entered client information, case notes, and other relevant data into databases or spread sheets.
Responded to phone calls, emails, and messages from clients, colleagues, and other stakeholders.
Coordinated appointments, meetings, and events for Social workers, clients, and stakeholders.
Assisted clients with administrative tasks, such as completing forms or accessing resources.
Conducted comprehensive assessments to identify client needs.
Organised community outreach events to raise awareness about available social work services.
Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship process.
Report writing and program file maintenance.
REFERENCES
Mr A. Masembura
Director of Housing and Community Services
Kadoma City Council
**********@*****.***
Mr A. Chigaazira
The Tribe Resort
Managing Director
**************@*****.***
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