Customer Service Data Entry

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ANILCA MIRANDA

Customer Service Professional

PROFESSIONAL SUMMARY

Customer Service Professional with over 20 years of extensive expertise in customer service, billing, and technical support, excelling in bilingual environments. Demonstrates strong organizational skills and attention to detail, leveraging proficiency in QuickBooks, data entry, and Microsoft Office to enhance operational efficiency. Committed to fostering positive client relationships and improving service strategies, with a focus on customer satisfaction and maintaining compliance with industry standards. EMPLOYMENT HISTORY

CUSTOMER SERVICE Jan 2023 - Present

Dartronics, Inc Perth Amboy, New Jersey

Streamlined shipment management processes, ensuring timely deliveries and enhancing customer satisfaction across multiple shipping platforms.

Executed order processing through QuickBooks, improving accuracy in transactions and reducing order discrepancies.

Coordinated with the Sales department to generate leads via Act! System, contributing to increased sales opportunities and client engagement.

Maintained precise invoicing for RMAs from the service department, ensuring compliance with company standards and minimizing financial errors.

Analyzed customer feedback to refine service strategies, resulting in substantial improvements in client satisfaction and retention.

Demonstrated strong communication skills while managing customer inquiries, ensuring a positive experience and fostering loyal client relationships.

Implemented new tracking systems for order fulfillment, significantly enhancing accuracy and efficiency in delivery processes.

Conducted proactive collections calls, leading to measurable improvements in payment timelines and enhanced cash flow. DATA ENTRY Oct 2013 - Feb 2024

Mache Carpentry, LLC Perth Amboy, New Jersey

Analyzed job site requirements to prepare precise estimates, leading to successful project bids and increased client acquisition.

Coordinated employee scheduling effectively, ensuring optimal workforce allocation, which contributed to timely project completions.

Maintained up-to-date COI and insurance records, ensuring compliance with contractor requirements and minimizing operational risks.

Fostered strong relationships with contractors through consistent communication, enhancing trust and collaboration on job sites.

Streamlined invoice preparation processes, ensuring on-time billing and significantly reducing discrepancies. PARTS DEPARTMENT COORDINATOR Nov 2012 - Dec 2022

Lineage Logistics (Formerly Preferred Freezer Services) Perth Amboy, New Jersey

Streamlined shipment management processes, ensuring timely deliveries and enhancing customer satisfaction across multiple shipping platforms.

Facilitated freight logistics, optimizing delivery operations company-wide.

Coordinated with multiple vendors to optimize parts supply, strengthening inter-departmental relationships and service responsiveness.

Provided ongoing assistance in identifying parts through schematics, fostering teamwork and improving operational clarity.

Implemented the Fishbowl Inventory system for invoice management, enhancing tracking efficiency and facilitating timely billing.

Orchestrated inventory audits, achieving substantial improvements in stock accuracy and significantly reducing discrepancies. CUSTOMER SERVICE May 2012 - Oct 2012

Staffing Alternatives/ US Foods Services Perth Amboy, New Jersey

Facilitated weekly food orders for restaurants, ensuring timely and accurate delivery.

Managed order processing and assignment, optimizing workflow for warehouse staff.

Streamlined order processing at the Will Call office, ensure timely preparation and increase efficiency for customer pickups.

Assisted customers with missing items, providing immediate solutions that strengthened relationships and improved service reliability. INVOICE CLERK Dec 2011 - May 2012

ADS Logistics Edison, New Jersey

Maintained organized documentation for repacking and tagging processes, which minimized errors and enhanced workflow within the warehouse.

Analyzed package routing to optimize delivery times, contributing to a noticeable reduction in delays and improved customer satisfaction.

Coordinated with warehouse teams to manage rush orders, ensuring prompt repackaging and separation of items, which strengthened team responsiveness.

Demonstrated strong teamwork and communication skills, fostering a collaborative environment that enhanced overall productivity.

Streamlined invoice processing workflows, enhancing accuracy and reducing turnaround time for financial documentation. CUSTOMER SERVICE/SALES REP Feb 2011 - Oct 2011

Onyx Enterprises (CarID.Com) - ecommerce Dayton, New Jersey

Resolved customer inquiries on parts and installation, enhancing satisfaction and retention.

Assisted with warranty issues, ensuring timely resolutions and customer trust.

Processed customer orders for aftermarket auto parts, ensuring timely delivery and contributing to substantial improvements in order accuracy.

Worked closely with the logistics team to streamline order fulfillment processes, resulting in noticeable gains in operational efficiency.

Demonstrated a strong commitment to customer service, fostering a positive environment and encouraging team collaboration. QUALITY CONTROL/ CUSTOMER SERVICE Oct 2009 - Jun 2010 Enterix, Inc (A Quest Diagnostics Company) Edison, New Jersey

Guided customers on test procedures, enhancing satisfaction.

Ensured quality control, preventing expired item shipments.

Managed invoices, supporting efficient order processing.

Improved order accuracy, reducing errors significantly.

Streamlined order processing procedures, enhancing efficiency and contributing to faster turnaround times for customer requests.

Maintained accurate logs of customer interactions and order details, ensuring data integrity and aiding in efficient tracking. NEW STORE COORDINATOR Nov 2006 - Sep 2009

Horizon Group USA Dayton, New Jersey

Coordinated initial orders for new Walmart stores, ensuring timely and complete shipments.

Processed credits for returned items, maintaining accuracy and efficiency.

Assisted customers with product inquiries and managed replacements for missing or damaged items.

Provided exceptional customer service by assisting callers in locating products and efficiently resolving issues, fostering loyalty and trust.

Monitored order tracking as Walmart’s account coordinator, swiftly addressing discrepancies to maintain accurate order fulfillment and smooth operations. CUSTOMER SERVICE, SUPERVISOR ASSISTANT Oct 2004 - Nov 2006 Computer Generated Solutions Edison, New Jersey

Resolved customer issues, enhancing satisfaction and retention.

Coordinated parts orders, ensuring timely delivery for repair facilities.

Created support tickets for Fuji Mini-labs, facilitating swift problem resolution.

Provided technical support, improving equipment setup and reducing downtime.

Streamlined scheduling processes for lunch breaks, maintaining optimal staffing levels and ensuring timely customer support during peak hours.

Executed accurate data entry for customer payments, contributing to financial integrity and facilitating smooth transaction processes.

Created technical support tickets for major accounts, enabling prompt responses to equipment issues and improving service reliability. RECEIVING CLERK May 2003 - Oct 2004

Fuji Photo Film USA Edison, New Jersey

Tested cameras for warranty repair cost estimation.

Created shipping labels using UPS and FedEx systems.

Streamlined package receiving processes, enhancing efficiency and ensuring accurate logging of model and serial numbers to minimize errors.

Conducted thorough quality checks on repaired cameras, ensuring all units met performance standards before shipping, leading to increased customer satisfaction.

Analyzed consumer information and repair costs to provide accurate quotes, improving transparency and strengthening customer trust in warranty services. EDUCATION

MEDICAL BILLING AND CODING CERTIFICATION 2019

Devry University-New Jersey

BUSINESS ADMINISTRATION - SOME COLLEGE COURSEWORK COMPLETED 2005 Middlesex County College

HIGH SCHOOL OR EQUIVALENT 2001

PA Adult's School

SKILLS

Customer Service, Office Administration, Inventory Management, Microsoft Office, Data Entry, QuickBooks, Shipping, Order Processing, Billing, Quality Control, Technical Support, Bilingual - Spanish, Invoice Processing. LANGUAGES

English, Spanish.

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