Billing/Posting Specialist

KY

KRISTINA YOUNG

****************@***.*** 781-***-**** Malden, MA 02148

Experienced and dependable dental billing specialist with over 10 years in the dental field, with a strong focus on insurance verification, payment posting, and patient account management. Skilled in using SoftDent to manage billing, scheduling, and financial reports. Known for improving collections, and ensuring a smooth billing experience for both patients and the office team. Friendly, organized, and committed to keeping the back office running efficiently. Softdent Software

Dental Billing

Management

Collections

Revenue Cycle

Skilled at Training Others

Public Speaking

Communication Skills in Customer Service

Microsoft Word

Detail Oriented

Dental office

Builds Strong Client Relationships

Well Versed in Dental Benefits

Everett Dental Associates Everett, USA

Billing and Claims Administrator

02/1997 - 08/2015

Managed patient accounts, including posting payments and generating statements.

Proficient in Softdent Software.

Maintained positive relationship with insurance companies when dealing with denials.

Verified patient eligibility and benefits with insurance companies. Reviewed and processed patient refunds.

Researched and resolved patient billing inquiries in a timely manner. Processed patient payments.

Front desk assistance, including; answering phones, checking patients in and out and making appointments.

Instacart Malden, USA

Personal Shopper

02/2025 - Current

Accurately select and deliver customer orders in a timely and professional manner.

Manage multiple orders simultaneously while meeting strict delivery windows.

Communicate with customers in real time to resolve order substitutions. Demonstrate strong organizational and problem-solving skills in a fast-paced environment.

Maintain a high customer rating of 5 stars based on punctuality, communication, and service.

Community Service Malden, USA

Community Service Volunteer

04/1989 - Current

Bible educator

Public speaker

Engages with public voluntarily

Professional Summary

Skills

Experience

Provides practical help and assistance with members of community North Reading High North Reading, MA

High school in Computer skills

12/1988

Education

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