Executive Assistant Customer Support

Denise A. Butler

Kingsland, GA *****

***********@***.***

Cell 678-***-****

Professional Summary:

Customer Support/Executive Administrator/Secretarial. Well versed in managing multiple calendars and contacts, strong multi-tasking ability. Committed to customer needs and responsiveness with updates. Creative in managing day-to-day operations/challenges as needed – fostering a positive experience. “C” Level interaction with confidentiality and discretion with sensitive information. ISO9001 Certified Caterpillar Auditor – embracing Caterpillar values for identifying areas for improvement and ensure best practices are being executed. Strong meeting planning/event background.

Skills:

Customer Service/Attention to Detail

Order Execution/Invoicing

Creating and Executing Purchase Orders

Good with Conflict Resolution/Adaptability

Strong Team Player as well as an Independent Contributor

Good Listening Skills /Assessing Verbal and Nonverbal Cues

Professional / Welcoming Demeanor

Work History:

Switchgear Coordinator/Warranty Analyst/Executive Assistant/Meeting Planner

Caterpillar, Inc. dba Cat Switchgear Americas – Alpharetta, GA October 2013 – Current

Caterpillar Switchgear Americas (CAS) offers standard Switchgear products, which can support various applications or provide a custom-designed system to meet specific project needs for control assembly.

Adjudicated approximately 125-150 warranty claims annually for three product lines: Switchgear/Automatic Transfer Switches and Aftermarket Products. Communicate with Dealers on status/additional information needed to process claims. Tracked financial data on requested claims versus paid claims. Work diligently to secure data/information from field personnel to assess the claim accurately. Responsible for tracking/uploading Caterpillar Serial Numbers to Cat Database (approximately 2500 annually). Track missing parts/Order Status for Switchgear Orders for Swgr Project Management. Invoice Monthly Standard Product Orders/Accounting responsibilities. Coordinate Caterpillar Customer Meetings/Dealer Visits/Corporate Events/HR Events/Company Lunches. Order Office Supplies/Marketing Trinkets. Notarize company documents. Responsible for Meeting Room Logistics and Supplies. Additional tasks and responsibilities as assigned.

Training/Marketing Survey Coordinator June 2012 – October 2013

PKF Holdings, Inc. – Lawrenceville, GA

Global network of approximately 200+ accounting firms, representing 150+ countries resenting the best of the best subject matters to accountants.

Prepared Training Materials/Execution of Collaterals for actual Training Seminars conducted by the Firm. Coordinated course surveys to evaluate content of materials presented and established metrics to record accurate data and measurements. Additional tasks and responsibilities as assigned.

Rebate Program Coordinator/Event Planning June 2007 - June 2012

JVC Kenwood Communications – Johns Creek, GA

Public Safety Two Way Radios for public and private sector utilizing digital and analog communications.

Processed day-to-day operations of customer rebates submitted on bulk purchases. Provided Customer Service for Entire Rebate Program. (Ongoing – 8-10 rebates simultaneously on public safety radios). Coordinated national product tradeshow booths, shipping materials, logistics, schedules, etc.) Notarize company documents. Organized Company events as requested.

Executive Assistant/Meeting Planner September 1992 – June 2007

GE Capital/Medical - Healthcare/Industrial Systems/Power Systems – Norcross, GA

Initially hired as Executive Assistant for Sourcing Department of GE Capital TMS. Handled confidential and sensitive information with professionalism and discretion. During career, responsibilities altered for several different divisions/departments – from purchasing product to handling sales to working legal to marketing. Assisted with Trade shows, National Sales Conferences/Charitable Events/Human Resources from payroll to benefits! Organized annual Company Picnics/Outings. Notarize company documents. Additional duties as assigned.

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