Customer Service Success

UDEZE, BLESSING SOCHUKWU

080********, 090******** · ***************@*****.***

House 11, Nwachukwu Solomon Street, Sector F, FHA Lugbe, Abuja. PROFESSIONAL SUMMERY

Dynamic and results-driven Customer Success and Sales Executive with a proven track record of delivering exceptional customer experiences and driving operational excellence. Skilled in client relationship management, strategic planning, team leadership, and process improvement. Committed to building trust and long-term partnerships to support customer-centric businesses. KEY SKILL

• Customer Relationship Management

• Strategic Planning & Business Development

• Conflict Resolution & Negotiation

• Technical Proficiency (MT4/MT5, CRM, LIS)

• Troubleshooting & Problem Solving

• Time Management & Multitasking

• Excellent Communication (Written & Oral)

• Customer Retention & Satisfaction

• Process Improvement & Performance Review

PROFESSIONAL EXPERIENCE

Greensprout Innovations Limited, Abuja August 2024 – Date (Remote) Customer Success Manager / Marketing Executive

As the Team lead for customer service and Marketing Executive at a start-up, I developed strategies to seek out potential clients and provided training and motivation to the customer service team ensuring we meet monthly targets.

Achievements

- Led customer service and marketing teams in achieving monthly targets and enhancing team performance.

- Resolved escalated customer issues promptly, ensuring 24-hour turnaround on queries.

- Designed and implemented customer satisfaction surveys to drive service improvements.

- Collaborated with leadership to refine customer service processes and retention strategies. 2

Tradewave Limited Gudu, Abuja. August 2023 –January 2025 Head of Operations/ Customer success Manager

I developed and implemented strategies that improved operational efficiency, productivity, and profitability, while managing of all departments within the organization, including finance, human resources, customer service, marketing, and service delivery. Accomplishments

- Oversaw daily operations across finance, HR, customer service, and marketing, boosting efficiency and profitability.

- Planned and executed “Traders Fest 2024” with 1,000+ attendees, enhancing brand visibility.

- Managed and coached teams, leading to increased sales and improved customer satisfaction.

- Developed and enforced company policies, resolving conflicts and ensuring smooth operations. FirmCare Diagnostics and Medical Services Ltd, Abuja. February 2022 – August 2023 Customer Service Executive Drove the organisation to remarkable achievements, realising an exceptional growth rate of 100% and Customer satisfaction over the period of my employment. Proactively identified solutions to enhance the sales team’s capabilities, and quality feedback to the organization for process improvement.

Accomplishments

- Achieved 100% customer satisfaction growth during tenure.

- Resolved customer complaints, ensuring loyalty and repeat business.

- Trained associates in customer service techniques, improving service standards.

- Used CRM and LIS systems to handle customer queries efficiently. Toynex Nigeria Limited December 2020 – January 2022 Administrative Officer (NYSC) Accomplishments:

- Maintained and analysed performance and sales data to inform business decisions.

- Supported HR documentation and volunteered for special projects.

- Collected and analysed customer feedback, achieving 80% client loyalty improvement. EDUCATION

Chukwuemeka Odumegwu Ojukwu University, Uli Anambra state Bachelor of science Biological science September 2019 Second class honours

Certifications

3

• Operations management essentials 2023

• Customer service fundamentals 2025

• Improving Customer retention 2025

Reference is available on request

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