Customer Service Operations Management
Resume:
*************@*****.***
Linkedin.com
C O N T A C T P R O F I L E
E D U C A T I O N W O R K E X P E R I E N C E
-Business Administration
McGill University
-Sales Techniques
-Exceeding Customer Expectations
École de la vente professionnelle)
Director of Operations
Epic Decor Gallery - Ottawa
Identify and evaluate new business opportunities, partnerships, and markets. Conduct market research and competitor analysis to inform strategic decisions. Oversee the planning, execution, and delivery of projects from inception to completion. Ensure that projects meet quality standards, timelines, and budget constraints.
Lead and mentor a team of developers, designers, and other stakeholders. Foster a collaborative and innovative environment to drive team performance. Build and maintain strong relationships with internal and external stakeholders, including clients, vendors, and team members. Communicate project status, challenges, and outcomes effectively.
Collaborate with senior management to develop and implement business strategies that support growth objectives. Monitor industry trends and adjust plans as necessary.
Identify potential risks and develop mitigation strategies. Ensure compliance with regulatory requirements and industry standards. 2019-2025
Senior-level leader, strong in operations management, sales, customer service and public relations skills, with solid experience and ability to meet unique demands. Top performer with proven- track record in increasing revenues, improving profit contributions, and maximizing customer satisfaction and company image. A person who makes changes, resolves difficult situations under adverse conditions. Innovative trouble-shooter with problem solving skills, who excels at developing creative new ideas for the teams. An award winner, with many years of dedication to employer.
L A N G U A G E S
English
French
Spanish
A D R I A N J A C K S O N
General Manager
Ashley Home Stores - Richmond Hill and Scarborough Creating new strategies for growth and putting them into practice Overseeing daily operations of the business
Overseeing the budget and managing expenses
Training new staff and lower-level managers
Hiring and terminating employees .
Evaluating productivity and performance and implementing strategies for improvement
Keeping reports of business and employee performance Stabilize sales in both locations.
Coordinating several teams and communicating with clients 2021-2022
S K I L L S
Operations management
Sales management
Logistics management
Management team building
Sales and Marketing
Design and Decor
-Time Management
-Customer Service Excellence
-Stress Management
Dun & Bradstreet Canada
-Certificat de secouriste en milieu de
travail
-Nurse Attendant, Centre spécialisé pour
préposés (Préposés Aux Bénéficiaires)
Other
A D R I A N J A C K S O N
W O R K E X P E R I E N C E
General Sales Manager
The Brick - Ottawa
Maintaining and Managing store merchandising, customer service and 25 sales staff. Hiring, scheduling, training all employees and taking disciplinary actions when needed. Developing sales employees through goal setting, coaching and formal performance appraisals And implementing all sales programs Increasing sales by 25%
Organizing and planning promotions and marketing events Leading daily team talks on sales promotions and any upcoming sales or marketing activities. Understanding, implementing, maintaining, and ensuring compliance with all policies and procedures Community involvement meeting with customers and resolving any escalation issues. 2019-2021
Branch Director
ARTEMANO CANADA INC. High-End Furniture - Ottawa
Leading role in Sales, marketing and operations management for the branch, (after bankruptcy) by making the right choices and achieving the goals and responsible for productivity and maximization of the return capital within the branch. Achieved and surpassed all goals in operations, sales, production and logistics by over 1.6 mil the first year. Monitored client issues and assisted in getting prompt resolutions. Managed staff and developed ways to increase profitability of the sales process. Organizing deliveries and repairs with specialized companies (movers’ home deliveries and woodworkers.) Analyzed product and policies and recommended changes to maximize profitability. Maintained good working relations with customers and provided optimal quality of customer services. 2018-2019
Senior Manager BT HF HW HD- Ottawa
SEARS CANADA INC - Ottawa
Manage employees in major appliances, furniture, hardware and home decor Held the title three months for most sales in the district in each department. Created a great environment to increase sales within the location by 46%. Increase the performance of PA’s and finance, created strategies for each sales person to increase profit Maintain the store floor by ordering proper inventory for our customers. Meet and greet all customers within the departments. Manage the location as MOD three days per week.
2017-2018
Branch Director
ARTEMANO CANADA INC. High-End Furniture - Ottawa
Play a leading role in running a successful branch, by making the right choices and achieving the goals and responsible for productivity and maximization of the return capital within the branch. Achieved and surpassed all goals in operations, marketing, sales, production and logistics by over 200,000.00 per month.
Monitored client issues and assisted in getting prompt resolutions for the same. Managed the working of staff and developed ways to increase profitability of the sales process. 2015-2017
Operations Manager
BED BATH & BEYOND INC - ONTARIO
Managing staff of over 50 employees in three locations, Ottawa, Kanata and PEI Responsible for ensuring business operations are met on implementation of new policies and procedures. Crisis management that performs and recommends business plans surpassing all sales and operations objectives. Monitor the performance and train employees in all departments. Facilities management Monitor property and building maintenance 2011-2015
A D R I A N J A C K S O N
As an accomplished management professional with a strong track record across multinational corporations, I bring a wealth of experience in hospitals, transportation, high-end retail sales, marketing, warehousing operations, and logistics management. I am excited about the opportunity to contribute to your organization and am confident in my ability to add value as a dynamic and results-driven team member.
Throughout my career, I have consistently demonstrated the ability to lead diverse teams, drive operational excellence, and adapt to fast-changing business environments. My background spans Sales, Marketing, Logistics, Operations, and Customer Service Management—an uncommon combination that gives me a broad perspective and unique advantage in managing complex organizational challenges. Having worked extensively in large organizations, I’ve successfully managed resources, improved operational workflows, and led cross-functional teams toward shared goals. My strengths lie in strategic planning, critical thinking, team building, and executing initiatives that enhance productivity and service delivery.
Years of experience in distribution, materials management, inventory control, and customer relations have equipped me with the practical skills and insight needed to succeed in this role. I am known for being highly organized, solutions-oriented, and collaborative—yet fully capable of working independently to achieve results.
I would welcome the opportunity to bring my energy, experience, and leadership to your team. Thank you for considering my application. I look forward to the opportunity to speak further with you and your management team.
A T T E N T I O N : H R M A N A G E R
S I N C E R E L Y,
A D R I A N J A C K S O N
Adrian Jackson
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