Service Desk Support
Resume:
• Holding an experience of *+ years in Sparkviz Technologies Private Limited as Atlassian
JIRA Administration, Confluence, Crowd, java script, Agile, Service desk Support, Administration Good Exposure in Analysis, Design, Development, Project management, Agile methodologies, Collaboration tools, Continuous Integration.
• Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects.
• Extensive experience in Hands on experience and expertise level knowledge JIRA, CONFLUENCE, GROOVY, BITBUCKET SCRIPT RUNNER.
• Holding a 2+ experience in JIRA Developer in Groovy Script with Script runner plugin.
• Create Custom Workflows, Screens, and Fields in JIRA based on Client requirements.
• Created events, Email Notification Schemes, and Assigned Project Roles in JIRA.
• Experience migrating Jira data from Atlassian Cloud to On-Prem and from On-Prem to Cloud
• Created custom dashboards, advance filters and formula-based fields.
• Experience managing both Software and Service Desk Projects in a Cloud environment
• Created Spaces, Pages, Child Pages and Templates in Confluence.
• Having a good knowledge with multiple add-on’s (“JIRA suite utilities”, “Script runner”, “JETI”,
“Dynamic forms”, “extension for JIRA service desk”, “Configuration Manager for JIRA”,
“Automation for JIRA”, “JIRA misc. custom fields”, “Insight”, “Dynamic Form’s”. etc.).
• Experience merging multiple Atlassian Cloud instances and multiple On-Prem instances.
• Good knowledge in Database clustering and taking the JIRA, Confluence DB backups.
• I have Very Good knowledge in Script runner, JSU, Structure, Configuration manager for JIRA.
• Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects.
• Installed Various Plug-Ins (Add-ons) for Import/Update of Projects and Issues, Fields.
• Worked on Upgrade of Applications and Plug-Ins Synced with the old Production Applications.
• Hands-on experience in plugins such as Script Runner, Configuration Manager, Automation for Jira, Portfolio/Big Picture, etc.
• Experience with JQL, Groovy, JavaScript and REST API's.
• Experience with developing high-level Design documents and participating in design reviews.
• Good and Trusted Team member and also has ability to work independently with minimal Supervision to meet deadlines.
Profile Summery
K VENUGOPAL
Atlassian Jira Administrator & Developer
venu91894 +91-939*******
Experience
Sparkviz Technologies Private Limited Client: AXIS Bank Singapore April 2021 – Till Date Production Management - Core Banking & Wealth Project Description
Tools : Jira software, Confluence, Service desk
ROLE : JIRA Administrator &Developer
Duration : Dec 2020 to JUNE 2024
Citibank’s global consumer banking division began banking operations Singapore. Citibank has grown into a market player with major market share in key businesses including unsecured lending, deposits, investments and security assets Roles & Responsibilities
• Installing JIRA in environment
• Creation of new JIRA, JSM Projects
• Responsible for creating new users and groups in JIRA
• Configuring Issue Types for the JIRA Projects & Managing Issue type screens
• Responsible for creation of custom workflows and adding post
• Responsible for configuring custom fields for the requested issue types in the JIRA projects.
• Re-indexing the JIRA instance when required.
• Trouble shooting JIRA user issues.
• Providing solutions and resolving them based on SLA.
• Importing issues from other environments such as from CVS files and Bugzilla to JIRA Projects.
• Responding to incoming requests and inquiries for new tools and workflow procedures.
• Being a Atlassian expertise and having an in-depth understanding of Agile software development processes (Scrum, Lean, XP, Kanban, ATDD), enables me to tailor JIRA and other Atlassian tools to technical and non-technical teams to meet project needs
• Creating Project permission schemes and providing required permissions based on the requests.
• Configuring Notification scheme and adding requested people to be notified for Issue events Reported performance related issues to management by analysis.
• I have functioned as the JIRA administrator for projects and performed JIRA cloud to JIRA Data Centre migrations with large and midsize organizations: setting up JIRA and Confluence Instances functions when required.
ATLASSIAN TOOLS
Jira Software
JSM, JWM, Jira-Agile
Service Desk Confluence
SKILLS
Jira Installation,
Upgradation & Migration.
Jira Integration
with
AD/LDAP/CROWD
JQL
JSU, JMWE, XRAY,
CMJ, JCMA,
DYNAMIC FORMS
Jira Workflows
development using
Post Functions,
Conditions, Validators.
VERSIONS CONTROL TOOLS
• GIT, Bit bucket, Visual Studio
SCRITPTING TOOL
Groovy, Script Runner
DATABASES
o Insight
o SQL
APPLICATION SERVER
Atlassian Jira
Tomcat
OPRATING SYSTEM
Linux and Windows
Atlassian Cloud
Experience
Sparkviz Technologies Private Limited Client: ORACLE Banking project January 2020 - March 2021
Project Description
Tools : Jira software, Confluence, Service desk
ROLE : JIRA Administrator &Developer
Duration : JANUARY 2020 to MARCH 2021
NETS is a leading service provider in Denmark states needed a platform for providing the ability for Banking by card creations and making them feasible to use the cards via all modes.
• Installing JIRA in environment.
• Installing required API and verifying the modules are working fine.
• Creation of new JIRA, JSM Projects.
• Responsible for creating new users and groups in JIRA.
• Configuring Issue Types for the JIRA Projects.
• Managing Issue type screens.
• Responsible for creation of custom workflows and adding post functions when required.
• Responsible for configuring custom fields for the requested issues types in the JIRA projects.
• Providing solutions and resolving them based on SLA.
• Provided technical assistance for work administration of users, related modifications and archival of projects.
• Creating Tempo Teams and adding requested users.
• Creating Project permission schemes and providing required permissions based on the requests.
• Analyzing the new JIRA project request, discuss with project team and provide the best solution that suites to their requirement
• Configuring Notification scheme and adding requested people to be notified for Issue events Reported performance related issues to management by analysis.
• I have installed many plug-ins (Need, JIRA Suite Utilities, Groovy Scripting, Extension for JIRA Service desk, Tempo Planner, and Project Configurator) based on requirement. Created and maintained Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes Education
MCA (Computer Application) from Bangalore University Bangalore 2017-2020 with an aggregate of 71%. ATLASSIAN TOOLS
Jira Software
JSM, JWM, Jira-Agile
Service Desk Confluence
Bit-bucket
SKILLS
Jira Installation,
Upgradation & Migration.
Jira Integration
with
AD/LDAP/CROWD
JQL
JSU, JMWE, XRAY,
CMJ, JCMA,
DYNAMIC FORMS
Jira Workflows
development using
Post Functions,
Conditions, Validators.
VERSIONS CONTROL TOOLS
• GIT, Visual Studio
SCRITPTING TOOL
Groovy, Script Runner
DATABASES
o Insight
o SQL
APPLICATION SERVER
Atlassian Jira
Tomcat
OPRATING SYSTEM
Linux and Windows
Atlassian Cloud
Contact this candidate