Customer Service Data Entry
Resume:
Resume - Brandy Mitchell
Brandy Mitchell
St. Amant, LA 70774
*************@*****.***
Professional Summary
Highly motivated and dependable professional with over 10 years of customer-facing experience in healthcare, hospitality, and retail. Known for delivering exceptional service, resolving issues efficiently, and maintaining professionalism in high-pressure environments. Adept at managing remote communications and administrative tasks. Ready to contribute to a remote customer service team with empathy, efficiency, and a solutions-focused mindset.
Core Competencies
- Remote Communication (Phone, Email, Chat)
- Conflict Resolution & Empathy
- Appointment Scheduling & CRM
- Data Entry & Record Management
- Multitasking & Time Management
- HIPAA & Confidentiality Compliance
- Customer Retention & Follow-up
- Microsoft Office QuickBooks Zoom Google Meet Professional Experience
Housekeeper
Springhill Suites by Marriott May 2023 - Present
- Maintained high standards of cleanliness and organization across guest rooms and public spaces
- Provided professional customer interaction and addressed guest needs promptly
- Supported a team environment and upheld Marriott brand standards Medical Receptionist
Baton Rouge Clinic, AMC Aug 2022 - Sep 2024
- Handled multi-line phone system, scheduled appointments, and verified insurance information
- Processed billing and maintained confidential patient records
- Coordinated with healthcare providers to streamline patient flow and enhance service Receptionist / Customer Service Representative
J.R. The Home Builder Jan 2001 - Mar 2005
- Greeted clients, answered inquiries, and managed front desk operations
- Scheduled appointments and maintained internal communication with staff
- Provided a warm, helpful experience to every visitor and caller Sales Representative
J.R. Supplies Jan 2001 - May 2005
- Developed new customer leads and maintained client relationships
- Explained product features, closed sales, and ensured after-sales support Waitress / Front-End Manager
Lagniappe Cajun Grill Mar 1996 - Feb 2016
- Managed servers, resolved customer concerns, and maintained shift schedules
- Delivered efficient service and ensured customer satisfaction in a high-volume setting Education & Certifications
Emergency Medical Technician (EMT)
Acadian Ambulance Academy Baton Rouge, LA 2006 - 2007 High School Diploma
St. Amant High School St. Amant, LA 1996 - 1999 Certifications: CPR & First Aid Emergency Medical Technician HIPAA Compliant Technical Skills
Data Entry QuickBooks Microsoft Office Suite Medical Records Systems Scheduling Software Slack Zoom Google Workspace
Professional Traits
- Confident Communicator
- Calm Under Pressure
- Dependable & Dedicated
- Self-Motivated & Organized
- Empathetic Listener
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