Administrative Support Customer Service

FAITH MIRACLE AWOBIYI

+*** 702-***-**** · ************@*****.***

LinkedIn: Faith Awobiyi

Ogun State, Nigeria.

CAREER OBJECTIVE

A dedicated and adaptable Finance graduate with strong analytical, communication, and interpersonal skills, seeking to contribute in roles such as Junior Finance Officer, Customer Care Representative, or Front Desk Officer. I aim to apply my academic knowledge of financial principles, customer service, and administrative support to enhance operational efficiency, deliver exceptional client experiences, and support the overall goals of a forward-thinking organization.

EDUCATION

Bachelor of Science in Finance Oct 2023

Kwara State University, Malete, Kwara State.

Project Thesis: The Impact of Inflation on the Performance of the Capital Market in Economic Growth and Development in Nigeria (A Case Study of Seven-Up Bottling Company, Ilorin) SKILLS

Financial Reporting & Budgeting Customer Relationship Management Microsoft Office Suite Administrative Support Excellent Verbal & Written Communication Attention to Detail Time Management Team Collaboration Data Entry Professional Phone and Email Etiquette Adaptability Google Workspace

PROFESSIONAL EXPERIENCE

Subject Tutor (NYSC) May 2024 – Mar 2025

CAC Grammar School,

Ogbomosho, Oyo State, Nigeria.

Assessed and tracked students’ academic performance through tests, assignments, and termly evaluations, ensuring consistent academic progress.

Developed and implemented effective, curriculum-aligned lesson plans to promote interactive and engaging classroom learning.

Utilized differentiated instruction strategies to accommodate varied learning styles and academic abilities within the classroom.

Provided extra academic support to underperforming students through one-on-one tutoring and after- school sessions.

Contributed to school events and academic programs, including inter-house competitions, workshops, and teacher collaboration meetings.

Sales Manager Jan 2022 – Mar 2023

Mimi’s Supermarket,

Ilorin, Kwara State, Nigeria.

Supervised daily retail operations, overseeing the sale of groceries and household items while ensuring excellent customer service and satisfaction.

Managed inventory levels, coordinated stock ordering, and ensured timely restocking to prevent shortages and overstocking.

Handled key customer accounts and resolved escalated issues, fostering customer loyalty and retention.

Organized and optimized product displays and shelf arrangements to drive foot traffic and increase impulse purchases.

Monitored daily sales performance, prepared financial summaries, and provided reports to the store owner to support decision-making.

CERTIFICATIONS

National Youth Service Corps (NYSC) Mar 2025

Successfully completed the mandatory one-year national service, demonstrating adaptability, teamwork, and community engagement in a structured professional setting. Jobberman Soft Skills Training Apr 2024

Completed a certified program focused on essential workplace competencies including communication, emotional intelligence, problem-solving, and time management to enhance employability and productivity.

VOLUNTEERING EXPERIENCE

Member May 2024 - Mar 2025

NYSC Financial Inclusion Community Development Service Group Ogbomosho, Oyo State, Nigeria.

Promoted financial literacy by educating community members on budgeting, saving, and responsible money management.

Facilitated workshops and sensitization programs to increase awareness of available financial services in underserved areas.

Collaborated with team members to organize outreach events, reaching over 200 individuals in rural communities.

Distributed educational materials and digital financial tools to support sustainable financial habits.

Supported data collection and reporting on financial literacy impact, contributing to improved program planning and effectiveness.

LANGUAGE

English and Yoruba

REFERENCES

Available upon request

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