Customer Service Representative
Resume:
DANIELLE
PARKER
CUSTOMER SERVICE REPRESENTATIVE
****************@*****.**
Indianola, MS 38751
Sitel - Call Center Customer Service Representative Remote • 08/2022 - 05/2024
Sedgwick - Customer Support Specialist
Remote • 09/2020 - 08/2022
EXPERIENCE
Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction.
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Handled escalated situations calmly while maintaining positive relationships with customers throughout the process.
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Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
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Implemented effective communication strategies with customers via phone calls, emails, live chat support.
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Collaborated with cross-functional teams including sales, operations, logistics, finance. to ensure successful resolution of customer requests.
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Navigated multiple computer systems and applications and utilized search tools to find information.
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Efficiently identified customer needs through active listening and questioning techniques.
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Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce, Fresh Desk, and Zendesk.
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Collaborated closely with other departments on issue resolution within established service level agreements.
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Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining accuracy of work product.
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Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.
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Dedicated and knowledgeable
individual with vast experience
providing exceptional customer
service to a wide variety of clients.
Proven ability to quickly assess
customer needs and provide
appropriate solutions. Skilled in
resolving customer issues,
managing customer relations, and
providing detailed product
knowledge. Committed to
streamlining processes to improve
customer service efficiency and
satisfaction.
PROFESSIONAL
SUMMARY
Gentry High School
Indianola, MS • 05/2004
High School Diploma
EDUCATION
SKILLS
• Conflict Resolution
• Active Listening
• Multitasking Abilities
• Apple Product Knowledge
• Attention to Detail
• Workflow Optimization
• Technical Proficiency
• Team Collaboration
• Process Improvement
• Quality Assurance
• Time Management
• Product Demonstration
• Performance Metrics
• Cross-Functional Support
• Customer Service Excellence
• Software Installation
• Critical Thinking
• Network Connectivity
• Direct Sales
• Cross-Functional Collaboration
• CRM Software
• Salesforce CRM
• Task Prioritization
Calm and Professional Under
Pressure
•
Spectrum - Customer Care Associate
Remote • 06/2019 - 09/2020
Established positive relationships with customers by providing timely, courteous service that exceeded expectations.
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Demonstrated strong communication abilities by actively listening to customers and responding with empathy.
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Resolved escalated issues from customers that were beyond standard protocols or procedures.
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Ensured compliance with company policies and legal regulations related to customer care activities.
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Analyzed customer data to identify areas of improvement in current processes or procedures.
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Provided excellent customer service to customers in person, over the phone and via email.
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Assisted in developing marketing campaigns targeted at increasing sales volume from existing customers.
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References available upon request
REFERENCES
• ZenDesk
• 45 WPM Typing Speed
• Inbound Customer Service
• Database Research
• Appointment Scheduling
• Data Entry
• Transaction Processing
• Interpersonal Communication
• Sales Quota Achievement
Document and Records
Management
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• Call Center Operations
Policies and Procedures
Adherence
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• Documentation Review
• Order Fulfillment
• Call Control
• De-Escalation Techniques
• Microsoft Office Suite
• Goal Setting
• Telephone Etiquette
• Email Management
• Interpersonal Skills
• Fraud Detection
• Decision-Making
• Teamwork and Collaboration
• MS Office
• Referral Coordination
• Salesforce
Customer Relationship
Management (CRM)
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• Help Desk Support
• Online Chat Support
• LAN/WAN
• User Support
• Customer Service
• Hardware Configuration
• VoIP Installation
• System Maintenance
• Analytical and Methodical
• Reporting and Analysis
• Computer Literacy
• Documentation And Reporting
• Quality Control
• Call Documentation
• Understanding Customer Needs
• Customer Retention Strategies
• Multi-Line Phone Systems
• Continuous Improvement
Contact this candidate