Customer Service Office Administrator
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Full name: JULIET MINYATA
Language: English, Swahili
Nationality: Kenyan
Religion: Christian
Gender:. Female
Marital status: Single
Telephone number: 074*******
Email: *************@*****.***
PERSONAL PROFILE
I am an organized, efficient and hardworking person and am willing to discover and accept new ideas which can be put into practice effectively. Iam a good listener and learner, able to communicate well with a group and on an individual level. I also am a highly motivated and detail-oriented professional with a proven track record of delivering exceptional results in customer service . Adept at managing multiple responsibilities, meeting deadlines, and providing excellent service. Seeking to leverage my skills and experience to contribute to the success of a dynamic organization.
CAREER OBJECTIVE
Dedicated and competent person with a passion for providing excellent customer service and making sales. Seeking a role in customer service to utilize my strong Persuasion, negotiation, organizational and communication skills to create a welcoming environment for clients and support the overall success of the company.
EDUCATIONAL QUALIFICATIONS
University
Major of study: Bachelor of Arts Degree in English and Linguistics
Institution: Pwani University
Duration of Study: September,2020 to September 2024
College
Major of Study: Diploma in Information, Communication and Technology (ICT)
Institution: Witaba Computer College
Year: 2020
High School
Institution: St Agnes Girls' High School
Location: Kakamega
Duration : February, 2015- November, 2019
Primary School
Institution: Lubao Primary School
Duration of study: 2006-2015
SKILLS
Exceptional verbal and written communication skills.
Remarkable customer service skills
Strong organizational and multitasking abilities.
Persuasion & Negotiation skills
Conflict resolution and problem-solving skills.
Fluency in English and Swahili
Active listening to understand customer needs.
Punctuality and reliability
PROFESSIONAL EXPERIENCE
Junick Car Dealers ( September 2022 _ August 2023)
I've worked as a front desk operator and sales person at Junick car dealing company for one year. As a car sales person, I assisted customers in finding the right vehicle that fits their needs, preferences, and budget. I greeted potential buyers, ask the right questions to understand what they’re looking for, and present suitable options from our inventory. I explained features, financing options, warranties, and answer any questions to help customers make informed decisions. My goal was to build trust, create a positive buying experience, and close sales while meeting or exceeding my monthly targets. I also followed up with clients, maintain up-to-date knowledge of our vehicles, and ensure the showroom is presentable and professional at all times.
Kenya Ports Authority (April 2024_ September 2024)
I managed to get an internship at Kenya Ports Authority where I worked as a customer service officer. During this time I was able to gain various skills including great communication skills, problem solving, multitasking, time management, problem solving, attention to detail and active listening. I was able to serve different customers effectily to their satisfaction. I encountered customers that were calm, others angry, frustrated ones, sad ones but was able to attend to them cordially and made sure they went back home fully contented.
Bata Shoe Company (November 2024- May 2025)
I've also worked at Bata Shoe Company as a sales person. As a sales person, I provided excellent customer service by warmly welcoming customers, understanding their needs, and helping them find the right footwear and accessories. I stayed informed about our latest products and promotions so I can confidently offer recommendations and upsell when appropriate. I ensured the store is clean, organized, and visually appealing, and I handled transactions accurately at the register. I also managed inventory, restocked shelves, and worked collaboratively with my team to meet sales targets while maintaining a professional and positive attitude.
HOBBIES
Event planning
Public speaking
Volunteering
Traveling
Learning languages
REFEREES
1. Dr. Aura Violet
Lecturer
Pwani University
2. MR. MUGOMATI FRANCIS
Assistant Customer Relations Officer
Kenya Ports Authority
3. Mr. JOEL MOKAYA
Manager
Junick Car Dealers
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