Data Entry Billing Specialist
Resume:
Rocneicia Broadnax
Fairfield, AL *****
**********@*****.***
Work Experience
Patient Appointment Scheduler
Cahaba Medical Center-Birmingham, AL
October 2022 to January 2024
• Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems
• Enhanced patient experience with timely communication about appointment changes and delays.
• Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
• Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals..
Patient Access Representative
Brookwood Medical Center-Birmingham, AL
September 2020 to September 2022
• Improved patient satisfaction by efficiently registering patients and verifying insurance information.
• Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries. Patient Billing Specialist
Western Health Center-Birmingham, AL
November 2016 to August 2020
• Contributed to the development of policies and procedures related to patient billing operations, ensuring consistency across the organization.
• Supported patients'' understanding of their bills by clarifying complex medical terminology and explaining charges in a compassionate manner.
• Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
• Enhanced patient billing accuracy by diligently reviewing and verifying insurance coverage information. Education
College in Certified Medical Assistant
Lawson State Community College-Birmingham, AL
January 2025 to March 2025
Skills
• Clinical documentation
• Medical terminology
• Customer service
• Electronic medical records
• Call center experience
• HIPAA compliance regulations
• Insurance verification
• Patient account management
• Appointment scheduling
• Claims processing
• Medical appeals handling
• Medical billing software
• Patient registration
• Claim denial resolution
• Clerical duties
• ICD-10 Proficiency
• Insurance Billing
• Microsoft excel
• Inbound and outbound calling
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