Payroll Specialist Customer Service

JATONN EADY

Pompano Beach, FL ***** · 561-***-**** · ********@*****.*** · linkedin.com/in/jatonneady PROFESSIONAL SUMMARY

Experienced Payroll Specialist with over 10 years of proven success managing payroll systems, employee benefits, and HR compliance. Skilled in SAP, UKG, Kronos, and Hastus, with a strong ability to resolve payroll discrepancies, manage leave programs, and deliver employee-focused solutions.

SKILLS

Payroll Processing · SAP · Oracle PeopleSoft · Kronos · UKG · Hastus · Microsoft Office · Account Reconciliation · Customer Service · HR Management · FMLA Administration · Benefits· Financial Reporting · Data Analysis · Time Management

PROFESSIONAL EXPERIENCE

Payroll Processor

PPO Zone 1 Maintenance – Broward County Schools, Fort Lauderdale, FL Oct 2022 – Feb 2025

● Processed biweekly payroll accurately and on time, ensuring adherence to internal, state and district policies.

● Reconciled payroll reports and resolved discrepancies.

● Respond to payroll and benefit inquiries.

● Assist with healthcare open enrollment, provide guidance on plans and deadlines.

● Maintain employee records (new hires and terminations). Administrative Support Assistant III

Atlantic Technical College – Broward County Schools, Coconut Creek, FL May 2022 – Oct 2022

● Coordinated interviews, schedules, and documentation to improve operations.

● Maintained records and ensured accurate, timely communication of memos and approvals.

● Reviewed purchase orders and documentation for compliance and efficiency.

● Supported data collection efforts for SSEP policies, achieving timely, accurate submissions. Assistant Manager

Sky Zone, Pompano Beach, FL

Jul 2021 – Oct 2022

● Supervised daily operations including sales team, court monitors, event host to ensure seamless guest experience.

● Managed cash handling, end of day reports and financial systems to ensure accurate daily reporting.

● Trained team members on safety and compliance, significantly reducing incident reports.

● Collaborated event planning teams to boost attendance through data-driven marketing and promotions.

Accounting Specialist – Payroll/Human Resources/Benefits Water and Wastewater Services – Broward County Commissioners, Pompano Beach, FL Jul 2017 – Feb 2022

● Oversaw payroll processing, time management, reporting and FMLA tracking; ensured policy compliance for over 500 employees.

● Investigated and resolved payroll discrepancies, improving employee satisfaction.

● Point of contact for guidance on payroll, benefit, and hr inquiries.

● Conducted Kronos and UKG testing and led process optimizations.

● Trained staff on payroll systems; supported HR and Benefits initiatives and audits. Office Support Specialist

Facilities Management Division – Broward County Commissioners, Fort Lauderdale, FL Apr 2015 – Jul 2017

● Processed payroll for 150+ employees; handled discrepancies and manual entries.

● Created employee schedules and facilitated Kronos access during onboarding.

● Managed leave records and collaborated with HR for compliance and union rules. Customer Service Representative

Aviation Division – Broward County Commissioners, Fort Lauderdale, FL Apr 2013 – Apr 2015

● Managed multi-line phone systems, improving visitor/vendor communications.

● Trained new staff, supported billing operations, and enhanced internal collaboration.

● Handled lease billing and payments, maintaining financial accuracy. EDUCATION

Medical Billing and Coding Certificate

International School of Health, Beauty, and Technology – Lauderhill, FL Year of Completion: 2013

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