Certified Clinical Medical Assistant,Patient cafe assistant
Resume:
JONISHA FREEMAN
C E R T I F I E D C L I N I C A L M E D I C A L
A S S I S T A N T ( C C M A )
Augusta, Georgia
*****************@*****.***
SUMMARY
Dedicated and compassionate Certified Clinical Medical Assistant with hands-on externship and healthcare experience across multiple specialties including podiatry, endocrinology, and ophthalmology. Proven ability to deliver exceptional patient care, manage clinical tasks, and support multidisciplinary teams in fast-paced environments. Known for strong work ethic, reliability, and excellent communication skills.
CERTIFICATIONS
Certified Clinical Medical Assistant (CCMA)
Basic Life Support (BLS)
CPR & First Aid
Bloodborne Pathogens Certification
Personal Care Assistant (PCA)
CLINICAL EXPERIENCE
Externship
Ayians Diabetes Center Augusta, GA Jul 2025 - Present
Navigated the challenge of differing protocols among Podiatry, Endocrinology, and Ophthalmology departments by standardizing key processes; improved operational efficiency, resulting in a 15% increase in patient throughput.
Responded to fluctuating workloads between departments by implementing a dynamic staff allocation model, enhancing patient intake speed and reducing wait times by 45%.
Identified impediments to patient care continuity and developed a centralized tracking system, improving patient satisfaction scores by 25% during externship rotation.
SKILLS
Patient Care & Clinical Support
Vital Signs Monitoring
EHR/EMR Documentation
Phlebotomy & Specimen Collection
HIPAA Compliance
Team Collaboration
Communication & Interpersonal Skills
Time Management & Multitasking
Injections & Immunizations
ECG/EKG Administration
Meal Prep for Specialized Diets
Inventory & Supply Management
Food Safety & Sanitation
Customer Service
Organizational Skills
WORK EXPERIENCE
Dietary Assistant
Piedmont Hospital Augusta, GA Jan 2023 - Mar 2025
Tasked with managing complex dietary requirements under time constraints. Introduced a scheduling tool and process improvements, resulting in a 30% increase in kitchen efficiency and consistent delivery of nutritionally appropriate meals
Managed diverse dietary guidelines across a range of clinical conditions. Introduced cross-functional alignments and updated recipe databases, achieving a 35% improvement in diet-specific meal accuracy.
Struggled with coordinating food safety and nutritional requirements with healthcare teams. Developed an integrated communication and monitoring system, achieving a 99% compliance rate with safety and nutritional standards. Customer Service Associate
Walmart Augusta, GA Apr 2021 - Dec 2022
Detected inconsistencies in safety protocol adherence during sweeps, refined and enforced a comprehensive safety checklist, achieving a 50% improvement in safety compliance and zero incidents over six months.
Addressed recurring issues with disorganized self-checkout areas, instituted a targeted cleaning schedule, which enhanced area cleanliness ratings by 50% and improved customer navigation by 30%.
Encountered frequent customer confusion at the self-checkout stations, implemented a streamlined guidance protocol, resulting in a 30% reduction in checkout time and a 20% increase in customer satisfaction scores. Hospitality Services Assistant
Bestwestern Motel Augusta, GA Aug 2020 - Mar 2021
Encountered frequent lapses in room maintenance standards due to high turnover rates; conducted comprehensive staff training sessions and established a checklist system, achieving a consistent compliance rate of 95% within two months.
Recurring equipment failures and inadequacies created workflow disruptions; implemented routine inspections and maintenance schedules, decreasing equipment failures by 25% and increasing operational productivity by 15%.
Addressed inconsistent cleaning standards across shifts by standardizing cleaning protocols and conducting weekly checks, achieving a 30% improvement in customer satisfaction ratings over three months. EDUCATION
Associates Degree * Clinical Medical Assistant
Miller-Motte Technical College Augusta, GA. 2023 High School Diploma
Academy of Richmond County High School 2021
AWARDS
Daisy Award Nomination, Piedmont Hospital
Jonisha Freeman - Page 2 of 2
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