Customer Service Administrative Assistant
Resume:
Taleah Lewis
*************@*****.***
Philadelphia, PA
Objective
To obtain an Administrative Assistant or Customer Service position where I can utilize my experience, skills, and dedication to delivering exceptional service in a professional environment.
Professional Summary
Strategic, high-performing professional with 10+ years of experience in administrative support, customer service, and the healthcare industry.
Excellent communicator with proven ability to provide outstanding customer service and resolve issues efficiently.
Detail-oriented and highly organized with the ability to manage tasks independently and multitask effectively.
Skilled at working with diverse personalities using professionalism, tact, and discretion.
Experienced in managing projects from planning through execution.
Quick learner with adaptability to new technologies and systems.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and social media platforms.
Education
University of Maryland Eastern Shore
Sociology Program – Princess Anne, MD
Imhotep Charter High School
High School Diploma – Philadelphia, PA
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Data Entry (60 WPM)
Customer Service Excellence
Problem Solving & Conflict Resolution
Electronic Visit Verification (EVV)
Tax Knowledge
Scheduling & Calendar Management
Document Management & Filing
Professional Experience
Contact Representative
Internal Revenue Service – Philadelphia, PA
03/2024 – 02/2025
Responded to taxpayer inquiries regarding filings, payments, and account information
Explained tax obligations and ensured understanding of compliance guidelines
Documented all taxpayer interactions and follow-up actions
Identified and escalated complex or potentially fraudulent cases
EVV Coordinator
Patriot Home Care – Philadelphia, PA
08/2022 – 09/2023
Coordinated authorized home care service hours and addressed discrepancies
Scheduled and tracked Electronic Visit Verification training for staff
Managed client and caregiver schedules to ensure consistent service delivery
Maintained compliance and monitored utilization of service hours
Patient Scheduler
LabCorp – Integrated Genetics, Philadelphia, PA
03/2019 – 10/2021
Scheduled genetic counseling appointments and managed patient records
Maintained voicemail logs and processed incoming mail
Handled front desk duties including greeting visitors and correspondence
Updated patient demographic records using internal systems
Executive Assistant (Temp)
Spectraforce Technologies – Philadelphia, PA
06/2018 – 03/2019
Managed mail distribution and maintained voicemail logs
Created and maintained detailed tracking logs and documents
Supported front desk operations and visitor management
Office Assistant / Customer Service Specialist
Comcast Business – Horsham, PA
12/2014 – 09/2017
Resolved billing, product, and service issues for business customers
Exceeded performance metrics for customer satisfaction and upselling
Handled invoice entry, documentation, and scheduling support
Coordinated travel arrangements, meetings, and event logistics
Contact this candidate