International Business Support Team

DENISE MARCEAUX

*** *. **. *****, *********, LA *0506 337-***-****

***********@*****.***

OBJECTIVE

To leverage my extensive experience in education, communication, and international business in a professional environment such as office administration, HR, or software training—where I can support team success, streamline processes, and enhance employee development through training, organization, and effective communication.

SUMMARY

Experienced ESL professional with over 25 years in higher education. Expertise in academic writing, pronunciation, online learning, and curriculum design. Skilled in administration, international business, and cross-cultural communication. Fluent in French and skilled in supporting initiatives across global business units. Certified Online Course Designer with strong leadership and instructional skills. Completed AI Micro Literacy training (faculty, 2025).

EDUCATION

M.A. in Applied Linguistics,

Georgia State University, Atlanta, GA

Master’s paper, The Importance of Exemplification Using Authentic Materials (Adviser: Pat Byrd)

August 1999

M.B.A. American Graduate School of International Management

Thunderbird Campus, Phoenix, AZ

December 1989

B.S. in Marketing, Nicholls State University, Thibodaux, LA

December 1987

TEACHING EXPERIENCE

ESOL Coordinator / Master Instructor, Modern Languages

Department, University of Louisiana at Lafayette, Lafayette, LA

Create curriculum

Teach two writing courses, an on-line international teaching assistant training course, a literature course to international students, a First Year Experience course on women’s rights, French 101

Assess and evaluate students

SENIOR ESL PART-TIME INSTRUCTOR, 2022 Summer Institute

Office of International Initiatives, GSU, Atlanta, GA

Develop curriculum and teach an on-line writing class to Chinese biology students. Special topics

Assess and evaluate students

August 2000 – Present

July 2022

SENIOR ESL Instructor, Intensive English Program, Department of Applied Linguistics/ESL, Georgia State University, Atlanta, GA.

Teach across all skills and levels (5 level program)

Assess and evaluate students

May – July (2007-2018)

French Instructor, Université St. Anne French Immersion Program, Church Point, Nova Scotia, Canada.

Taught Beginner II French to adults: reading/writing, speaking listening.

May – July 2006

EFL Instructor, Aston English School, Jinan, China

Taught spoken English to Chinese students aged 5 to15

Taught spoken English to administrators and staff of the provincial government’s finance office

May – July 2004

Communication Instructor, Department of Communication, University of Louisiana at Lafayette, Lafayette, LA

Taught Communication 101

January – December 2003

ESOL Instructor, Loyola University Fulbright Program, New Orleans, LA

Taught writing, oral communication, and basic computer skills to international Fulbright students

May – July 2001-2002

Listening Lab Director, International English Institute, Nashville, TN

Taught five levels of listening comprehension to students learning English for academic and professional purposes

Taught grammar to low-intermediate learners

Coordinated registration, orientation, placement testing, lesson plans, and evaluations

September 1999 – August 2000

Intensive English Program Graduate Teaching Assistant, Georgia State University, Department of Applied Linguistics and ESL, Atlanta, GA

Taught advanced oral communication to students preparing to enter the university.

January – August 1999

ESL Tutor, Georgia State University, Department of Applied Linguistics and ESL, Atlanta, GA

Assisted students in recognizing and correcting grammar and syntax errors, improving reading comprehension and vocabulary and organizing and developing written compositions

March – November 1998

PRIVATE TUTORING

ESL Tutor / Consultant, RigNet – Telecommunications Service Provider

Lafayette, LA

Provided customized, intensive ESL instruction for a Brazilian business executive – 60 hours over a 4 week period

oAssessment / placement

oMaterials selection

oLesson plan development

oEvaluation / feedback

January - February 2016

ADMINISTRATIVE EXPERIENCE

ESOL Coordinator - Modern Languages Department, University of Louisiana at Lafayette, Lafayette, LA

Design curriculum for Freshman Composition for International Students

Supervise, train, and evaluate teaching assistants

Coordinate placement of teaching assistants with the English Department

Contribute to departmental / university meetings

Design brochure for teaching assistant course

Evaluate course materials

Maintain academic integrity policies for the program

Coordinate placement of international students with Academic Success Center

Participate in International Student Orientation

Coordinate with various departments to ensure adherence to International Teaching Assistant policies.

August 2005 – Present

Local Co-Chair, TESOL 2011 New Orleans, Teachers of English to Speakers of Other Languages (TESOL)

Attended planning meetings or participated in conference calls

Recruited volunteers as needed

Collaborated with the following year’s Local Co-Chairs

Submitted an evaluation and outline of activities to the Conference Organizer, along with copies of correspondence, in a written report after the convention, ensured all team leaders also submitted a written report after the convention

January 2010 – March 2011

Presidential Stream, Louisiana Teachers of English to Speakers of Other Languages (LaTESOL)

Past President – 2011

Coordinated with TESOL administration for 2011 conference

Served in an advisory capacity for yearly conference planning

President – 2010

Presided over quarterly board meetings

Coordinated and planned with fellow board members: changes to member dues, determination of conference dates and locations, determination of changes to bylaws

Vice President and Conference Chair – 2009

Selected conference site

Organized food, music, breakout sessions

Coordinated with vendors and publishers

Managed conference budget

Solicited donations

Board Member – November 2006 – 2011

INTERNATIONAL MARKETING EXPERIENCE

Associate Manager, Call Center Projects, FRANCE TELECOM NORTH AMERICA, New York, NY

Developed advertising/telemarketing campaign with ad agency, presented product offering at industry conferences

Created product-support information for regional sales managers

Designed interactive-web area on FTNA site with design agency

October 1996 – November 1997

American Graduate School of International Management

European Corporate Associate, THUNDERBIRD (French-Geneva Campus), Archamps, France

Organized student visits to corporations located in Europe (Nestlé, Evian, Goldman Sachs, US Embassy, France Telecom)

Marketed internship program to European executives

Published European newsletter for 1000+ alumni

Coordinated participation at major European MBA forums

September 1994 – October 1996

Marketing Assistant, JOHNSON & JOHNSON ORTHOPEDICS, Paris, France

Coordinated training seminars for French sales force

Organized participation at international trade fairs

Developed European marketing plans

November 1993 – June 1994

Assistant Product Manager, CASE POCLAIN S.A. (Subsidiary of

Tenneco Inc.) Paris, France

Sought prospective suppliers and negotiated commissions

Managed inventory levels, launched new products

Maintained supplier/customer relations for existing products

September 1990 – October 1992

ADDITIONAL TRAINING & QUALIFICATIONS

Empowering AI Literacy -Micro Credential - Faculty 2025

Certified Online Course Designer - May 2013

Course Design Practicum - 2013

Independent Applying the Quality Matters Rubric - 2012

Sloan C Workshop – First Steps to Online Teaching - 2012

Fulbright U.S. Student Program’s National Screening Committee - 2013

Eighteen hours of graduate coursework in French - 2000-2004

GRANTS AND AWARDS

Instructional Improvement Mini-Grant (October 2010). Awarded grant to provide portable video opportunities for the classroom.

TESOL Professional Development Scholarship (December 2008) Awarded scholarship to attend 2009 TESOSL conference in Denver.

Instructional Improvement Mini-Grant (October 2006). Awarded grant to provide multi-media CD-ROM programs for the Language Resource Center.

Instructional Improvement Mini-Grant (October 2004). Awarded grant to provide multi-media CD-ROM programs for the Language Resource Center.

Rotary Group Study Exchange Travel Award (May 2003). Awarded scholarship for cultural exchange travel to Brazil.

University of Louisiana Student Technology Enhancement Program Grant (March 2001). Awarded grant to provide computer technology in the classroom.

PROFESSIONAL ORGANIZATIONS

Teachers of English to Speakers of Other Languages (TESOL), Member October 1999 – Present

Louisiana Teachers of English to Speakers of Other Languages (LaTESOL), Member November 2006 – 2012

SELECTED PRESENTATIONS

“Something New to Read: Evaluating Contemporary Literature for Extensive Reading” TESOL Conference, New Orleans, LA, March 2011 (with L. Gobron, GSU and M. Bricker, GSU).

“Increasing ITA Accountability for Communicative Improvement.” TESOL Conference, Denver, CO, March 2009.

“Managing Your Time.” GSU Seminar Series, Atlanta, GA, June 2008.

“Strategies to Successful Writing through Peer Work.” LaTESOL, Baton Rouge, LA, Oct. 2008.

“Academic Writing for First Time Writing Teachers.” Southeast TESOL Conference, New Orleans, LA. September 2003 (with S. Giroir, University of Louisiana at Lafayette).

“Teaching Business English in France: Techniques that Work.” Southeast TESOL Conference, Atlanta, GA. October 1998.

LANGUAGE SKILLS

French: Fluent

Spanish: Conversational

Portuguese: Conversational

English: Native Speaker

TRAVEL

Western Europe, Brazil, Honduras, Guatemala, Mexico, Canada, Thailand, China, Morocco

Contact this candidate