Customer Service Team Leader
Resume:
Customer Service
Work History
Contact
Skills
Languages
RAQUEL ROGERS
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem- solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer Service Manager
Southern Basics San Diego, San Diego, CA
Introduced higher standards for customer service
and increased efficiency by streamlining operations. Supervised employees and assessed performances
to determine training needs and define accurate
plans for decreasing process lags.
Developed and offered unique discount options to
drive interest in new product lines.
Generated customer satisfaction surveys to analyze results into action plans.
Kept accurate records to document customer
service actions and discussions.
Assumed ownership over team productivity and
managed work flow to meet or exceed quality
service goals.
Researched and corrected customer concerns to
promote company loyalty.
2016-09 -
2022-11
Sales Associate
Home Depot, San Diego, CA
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked
2009-05 -
2014-09
Address
San Diego, CA, 92154
Phone
****************@*****.**
m
Complaint resolution
Cash Handling
Schedule Management
Excellent time
management skills
Technical Support
Team Building
Telemarketing expertise
English
Spanish
store system for merchandise at other sites.
Engaged with customers to build rapport and
loyalty.
Answered customer questions about sizing,
accessories and merchandise care.
Increased sales by offering advice on purchases
and promoting additional products.
Greeted customers, offered assistance in finding
requested items and carried merchandise to
checkout line.
Accurately processed POS transactions, returning
coin, currency, payment cards and receipts to
customers.
Solved customer challenges by offering relevant
products and services.
Provided positive first impressions to welcome
existing, new and potential customers.
Maintained customer satisfaction with quick and
professional handling of product returns.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales
training.
IT Field Service Technician
Gentronics, San Diego, CA
Configured hardware, devices and software to set
up work stations for employees.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Retained existing clients and developed new
accounts by extending high quality and efficient
support service.
Collaborated with vendors to locate replacement
components and resolve advanced problems.
Rolled out software updates and applied server
patches to thwart threats from penetrating networks. Followed up with clients to verify optimal customer satisfaction following support engagement and
problem resolution.
Used critical thinking to break down problems,
evaluate solutions and make decisions.
Maintained excellent attendance record,
2011-08 -
2015-09
Education
consistently arriving to work on time.
Worked with customers to understand needs and
provide excellent service.
Associate of Science: Computer And
Information Sciences
San Diego City College - San Diego, CA
2009-05 -
2010-06
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