Project Manager It

Reginald L Fields

Project Manager

*********.********@*******.*** • 480-***-****

LinkedIn • Scottsdale, AZ 85251

Dynamic and results-driven professional with extensive experience in driving technological innovation and delivering complex programs and enterprise-wide programs on time and within budget.

Known for streamlining project governance and leading digital transformation initiatives, agile adoption, and stakeholder engagement to attain measurable business outcomes and elevate operational efficiency. Adept at offering high-impact technology solutions, managing multimillion-dollar budgets, mitigating risks, and fostering culture of continuous improvement. Recognized for building high-performance teams, scaling PMO functions, aligning technology strategies with business goals, and achieving ROI enhancements. Committed to securing significant cost savings, optimizing resource allocation, and accelerating time-to-market through agile automation and cross-functional alignment.

Technical Proficiencies

Platforms & Tools: HubSpot, Salesforce, Dynamics, Infor, ActiveCampaign, Make.com, Zapier, ServiceNow, Asana, Smartsheet, Jira, Confluence, Visio, SharePoint, Oracle, Stripe/Recurly/WooCommerce, Infor

Languages & Databases: SQL, AWS, Azure, Wireshark, Netwrix

Productivity: Microsoft Project, Office 365, Advanced Excel (PivotTables, VLOOKUP, INDEX/MATCH), Mac OS

Data Visualization & Business Intelligence: Tableau, Smartsheet

Areas of Expertise

IT Project & Program Management

Marketing Technology Platforms

Multimillion-Dollar Budgets

Client Relationship Management

Operations Management

Workflow Automation

Process Optimization

Risk Management

Business Analysis & Strategic Planning

Cross-Functional Team Leadership

Stakeholder Engagement & Executive Reporting

Agile/Scrum/Waterfall Methodologies

Professional Experience

Main Street Professionals, Phoenix

Startup Technology Director / Project Manager

2024 — 2025

Fostered culture of innovation by launching real-time performance dashboards and interactive reporting tools, enabling data-driven decision-making at leadership level. Developed and delivered end-user training programs, empowering teams and cultivating self-sufficient marketing technology environment.

•Elevated customer retention by 25% via strategic overhaul of CRM workflows, leveraging advanced Salesforce capabilities.

•Boosted ROI and enhanced data transparency by coordinating with founders to align MarTech strategy with business goals.

•Streamlined project delivery pipelines, reducing time-to-market by 40% through process optimization as well as improved tech stack integration.

•Consolidated 15 disparate tools into three robust systems, launched new CRM in under two months, and attained significant cost savings by eliminating redundant overhead.

•Led cross-functional implementation of HubSpot, driving measurable increase in campaign efficiency as well as unifying departmental workflows.

•Modernized technology stack and introduced automation solutions, enabling organization to adapt quickly to evolving business requirements and scale operations efficiently.

SkyTouch Technology, Scottsdale

Contract IT Project Manager

2023 — 2024

Orchestrated process automation initiatives, managed Jira dashboard administration, and coordinated seamlessly with vendors to ensure operational efficiency. Championed agile practices, facilitated ceremonies, and offered impactful reporting to support DevOps and architecture team performance.

•Achieved 10% reduction in project completion time by executing optimized workflows and scalable tools.

•Led portfolio of five concurrent technology projects with combined budget of $4M, delivering on time and within scope.

•Enhanced project efficiency by streamlining delivery pipelines and fostering effective cross-functional collaboration.

•Oversaw agile teams in UI modernization and cloud data transformation initiatives, resulting in improved system performance and user experience.

•Maximized visibility, accountability, and real-time decision-making by steering automation of critical workflows and deploying team-wide dashboards.

•Appointed to lead Project Resin, delivering five critical hyperlink updates ahead of schedule, while navigating tight deadlines and high visibility requirements.

Valley Metro, Phoenix

Lead IT Project Manager

2020 — 2023

Led agile transformation across cross-functional teams, driving cultural adoption and improving delivery velocity. Established and led multidisciplinary teams, consistently delivering complex projects on time and within budget in highly regulated environments. Introduced governance frameworks, strengthening compliance, accountability, and risk management across projects.

•Accelerated project delivery by 30% and bolstered stakeholder visibility for $152M modernization effort by executing Scrum methodologies and customized Jira dashboards.

•Steered high-impact cross-agency initiatives, including Fare Modernization program and $1M Oracle HCM deployment.

•Minimized application development costs through strategic process optimization and technology consolidation.

Charles Schwab, Phoenix

Senior Business Analyst/Product Owner

2019 — 2020

Strengthened compliance and audit readiness by developing thorough documentation and conducting proactive risk analyses. Provided executive-level dashboards, enhancing transparency and communication between stakeholders and cross-functional teams. Defined business requirements and user stories for investment advisory products, ensuring alignment with customer needs.

•Amplified product alignment by 15% through strategic planning in collaboration with senior leadership.

•Augmented stakeholder engagement efficiency by 25% through streamlining documentation workflows using ServiceNow.

•Migrated from ServiceNow to Jira, improving compliance reporting and mitigating manual effort via automation and real-time tracking.

Culver Installations Inc, Phoenix

Traveling Project Manager

2018 — 2019

Spearheaded field operations and resource management for $5M+ Amazon Robotics projects across multiple regions, ensuring quality, safety, and timely delivery. Led career development and training initiatives, driving employee performance and retention across field teams.

•Achieved cost savings through lean team structuring, cross-functional collaboration, and continuous process innovation, while supervising workforce of 130+ employees and contractors.

•Steered $5M+ project portfolios, attaining 25% cost reduction by optimizing resource allocation and operational workflows.

•Amplified workforce efficiency and lessened ramp-up time by integrating onboarding and performance training programs.

•Strengthened client trust and company reputation by delivering projects on time and ensuring effective stakeholder engagement.

•Pioneered new robotic build methodology, enabling successful launch of Amazon’s first airport robotics hub in Fort Worth.

Gila River Health Care, Sacaton

Business Applications Analyst / Junior Project Manager

2015 — 2018

Led Infor upgrades across HCM, finance, and tech platforms, ensuring seamless transitions and operational continuity. Directed multiple EHR execution programs, aligning technology with clinical workflows and compliance requirements. Facilitated system migrations to AWS, streamlined help desk operations, and oversaw agile sprint ceremonies to improve team velocity.

•Augmented IT efficiency by 20% through strategic cloud migrations and hands-on leadership of daily operations.

•Increased service delivery KPIs by 15% via driving cross-departmental collaboration and prioritization of IT initiatives.

•Decreased monthly and annual cellphone expenditures by integrating cost-saving measures and consolidating vendor plans.

•Introduced digital media display boards, enhancing internal communications and stakeholder engagement.

Additional Experience: DOD Business Analyst (Consultant) Express Scripts

Education

Bachelor of Science in Business Marketing University of Phoenix, Phoenix, AZ

Project Management Professional (PMP) Project Management Institute

Six Sigma Black Belt & Champion Certified (MSI)

Scrum Certified (MSI)

Certified Continuous Improvement Manager (CCIM) (MSI)

Executive Management Certified

OSHA 30 (Health & Safety, Multi-industry)

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