Customer Service Chief Operating
Resume:
Robert Mehler
Chief Operating Officer
***********@*****.***
Miami, FL 33179
Work experience
Chief Operating Officer (COO)
ALZUBAIRIELECTRIC LLC. MLGCASH INC - Doral, FL
March 2017 to Present
Help create, manage, design, and operate a national cellular phone and tablet trade in program.
1.Partnered with all 5,457 "The UPS Stores" to be a drop point, inspection and shipping service center for devices purchased directly from the public in all the USA.
2.Developed, operate and maintain a very unique customer service center that would resolve by telephone all customer matters and or complaints, while being able to verify the validity of each transaction; Thus reducing seller theft and pilferage.
3.Developed and established a high tech receiving, testing, and inventorying center for all devices purchased from the public.
Sales Associate
Reagan Wireless - Deerfield Beach, FL
September 2015 to January 2017
Actively sold wholesale, large quantities of Cellular Phones and accessories both nationally and internationally.
Director of Manufacturing
Wireless-NRG - Lake Mary, FL
October 2011 to March 2013
Was directly responsible for all of the phases of design and production in China for our product line.
● Updated business practices to capturing cost savings without reducing the effectiveness of the deliverables. Savings exceeded $200,000.
● Analyzed and restructured processes in Repair Operations, Outsourcing, Materials, Logistics, Engineering, Quality, Customer Service, Contract Management, Safety & Environmental and Human Resources.
● Developed and implemented an industry leading training program for new plant operators.
● Built and managed the Technical Services Department consisting of over 40 engineers, technicians, trainers, technical writers, and contractors.
● Managed an negotiated contracts with numerous factories and assembly plants.
● Collaborated with project management to determine project status, commissioning progress and startup timing, providing direction and leadership for operations manual development, training program development, customer service and warranty program structure as well as technical assistance to customer plant operations.
Manager/Director
The Health Center Broward - Hollywood, FL
November 2008 to February 2010
Hired Accommodation Managers for each clinical service line and ensured all managers were incompliance with company guidelines.
● Developed and implemented business plan and marketing strategies for medical billing and collections company.
● Consistently meet/exceed expectations, combining cost containment with quality improvement and customer service.
● Oversaw all departments and made suggestions to the health administrations office concerning ways to improve payment processes.
● Achieved $2 million in savings by administering development of operating expense reduction programs.
● Developed and implemented emergency and urgent care program policies and procedures for outpatients medical programs.
● Worked with doctors and other health care professionals to ensure a high quality of health care for patients.
Managing Director
Cellular Service Center - Doral, FL
March 2007 to April 2008
Generated $700,000 in new business and managed accounts and utilized consultative selling techniques throughout complex and multiple-level sales processes.
● Managed contracts and renewal books for business that exceeded 5 million dollars in value.
● Conducted contract reviews to evaluate contractor's performance; monitored contractor activity to assure compliance.
● Assumed increased responsibility with transition, as the sole Contracts & Pricing Administrator for the program, serving as the single point of contact for customer on all contract and business matters.
● Increased sales by 50% through development and implementation of a market survey that identified target regions.
● Conducted hiring and firing and ensured all employees understood company policy and regulations.
● Managed and directed business to business sales staff. Managing Director
Magnetics International - Hialeah, FL
January 1996 to April 2007
Developing business plans for the long term future of the organization and also the day-to-day running of the company, which was a direct result in the company becoming the second largest cellular phone refurbishing facility throughout the entire state of Florida.
● Created, strategized and put into action the company's strategic plan in a way that is the most effective to the company in terms of finances, time and growth of the company.
● Employed over 80 skilled technicians and monitored their work progress and made changes in manufacturing procedures in order to improve productivity.
● Effectively managed a team of business to business sales professionals which sold our products throughout the US, the Caribbean, as well as Central and South America.
● Created and developed the business plans required for the long term sustainability of business, which resulted in the company becoming the Official Repair Center and Refurbishing Facility for Cable & Wireless Panama, Movistar Puerto Rico AKA Open Wireless, and Panasonic Latin America.
● Manage the whole corporation and direct the organization to meet the over aims and objectives, while reducing production cost and maximizing profit margins.
● Adjusted the quality control department to allow no more than 3.5% defect ratio on all refurbished products.
● Managed and effectively staffed the company as an authorized dealer and authorized repair facility for T-Mobile, Sprint, and AT&T.
● Effectively managed a team of retail sales personnel involved in selling and activation for T-Mobile, Sprint, and AT&T.
Official Sales Representative
Sony Corporation
May 1992 to December 1993
Served as the Official Sales Representative in Argentina for Sony's largest distributor in South and Central America; was responsible for contacting and selling Sony products to all major distributors, major retailers and super stores in Argentina.
● Constantly broke sales records and made my territory second most profitable and productive in South America.
Business Owner & Operator
World of Leather
July 1987 to December 1991
Within 3 years opened 4 retail furniture stores throughout Chicago and Milwaukee, with the help of a fabulous staff.
● Exceeded assigned sales goals, increased new contracts and achieved 95% renewals, 10% higher than objective.
Business Owner/Operator
Leather Center
January 1980 to January 1986
With 3 business partners formed and managed the largest leather furniture manufacturing and retailer in the United States; within 5 years we opened 105 retail stores. We designed and built all our products which in our own manufacturing facility.
● Performed the functions of a Director of Real Estate and Sales Manager. Education
Bachelor Business Administration 3 of 4 years completed in Business Adminstration
Oglethorpe University - Atlanta, GA
1977 to 1979
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