Medical Records Data Entry

Twana Williams

***************@*****.*** 240-***-**** Newark, DE

SUMMARY

Seeking Medical Records Support Specialist role with 7 years of experience in medical records management and customer service. Proven expertise in patient financial services, ROI process, and handling inbound calls. Strong background in risk management, data integrity, and maintaining confidentiality in healthcare settings. WORK EXPERIENCE

Internal Medicine/Primary Care Wilmington

Medical Office Assistant Apr 2025

• Assisted physicians and healthcare providers by managing patient flow and ensuring timely appointments.

• Coordinated patient scheduling, including appointments, follow-ups, and referrals to specialists.

• Maintained accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.

• Facilitated communication between patients and medical staff, addressing inquiries and resolving issues promptly.

• Managed front desk operations, including greeting patients, handling phone calls, and processing payments.

• Prepared examination rooms by stocking supplies and ensuring cleanliness and organization.

• Supported administrative tasks such as filing, data entry, and inventory management to enhance office efficiency.

• Assisted in the training and orientation of new staff, promoting a collaborative and supportive work environment.

Howard University Hospital Washington, DC

Charge Entry Specialist Sep 2023 - May 2024

• Verified and maintained the accuracy of patient billing and insurance details, ensuring the integrity of data entry processes.

• Enhanced client services by collecting and validating client information, contributing to an efficient and customer-focused environment.

• Processed client payments, managed incoming phone inquiries, and diligently reported critical information to supervisory staff.

Purity Pentecostal Deliverance Center Washington, DC Administrative Assistant/Housekeeper Oct 2017 - Present

• Manage a multi-line phone system and email correspondence, ensuring timely and accurate responses to inquiries while maintaining comprehensive records of communications.

• Execute typing and preparation of diverse documents, including letters, memorandums, and forms, ensuring meticulous file and document management upon completion.

• Process and reconcile incoming invoices, maintaining financial accuracy and consistent payment operations. Luminis Health/Doctor’s Hospital Lanham, Maryland

Health Information Specialist Jan 2021 - Aug 2023

• Maintained the integrity and confidentiality of electronic and paper-based medical records, ensuring adherence to legal and industry standards for data security and privacy.

• Conducted detailed analysis and classification of complex medical data, contributing to the management and improvement of data quality.

• Resolved information retrieval issues effectively and compiled comprehensive reports through meticulous data collection and analysis.

Bowie, Maryland

Site Collector Aug 2018 - Aug 2020

• Conducted detailed medical record review and abstraction, ensuring accurate data collection for analysis and reporting purposes.

• Managed electronic documentation processes, including scanning medical records and uploading assignments, maintaining data integrity and security.

• Completed rigorous training and inter-rater reliability testing, adhering to company standards and timelines to support Inovalon's service delivery.

Aerotek/Virginia Hospital Center Arlington, Virginia Medical Records Tech Apr 2018 - Jul 2018

• Managed comprehensive processing of inpatient and outpatient discharge records across various departments, ensuring adherence to established protocols for documentation completion and accuracy.

• Coordinated the secure transfer of completed medical records to offsite storage facilities, meticulously logging and monitoring their movement to maintain confidentiality and traceability.

• Accurately updated and maintained electronic tracking systems for all medical records, enhancing the retrieval process and supporting efficient departmental operations. Labor Ready Vienna, VA

Recruiter Mar 2017 - May 2017

• Coordinated logistics for appointment scheduling and work ticket preparation to facilitate efficient dispatch operations.

• Delivered transportation services to employees, ensuring timely and safe arrival at job sites using company vehicles.

EDUCATION

Stonewall Jackson High

Standard High School Diploma, Business Admin

Manassas

06/13/1991

SKILLS

Quality Customer Service • Microsoft Word • Microsoft Excel • Microsoft Access • Microsoft PowerPoint • Internet

• Customer Relations • Office Administration • Project Management • Organizational Development • Data Entry

• Client Services • Medical Records Management • Data Analysis • Report Preparation • Administrative Support

• Invoicing • Appointment Scheduling • Telemarketing • Communication Skills • Communication • Attention To Detail • Problem Solving • Team Collaboration • Time Management • Adaptability • Technical Proficiency • Empathy

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