Continuous Improvement Program Manager

Swetha D

Location Austin Texas; Phone: 302-***-****; E-Mail: ******.******@*****.***

Summary - Accomplished Facilitator and a Manager with a proven track record of driving process improvements, delivering results, and fostering agile methodologies. Experienced in cross-functional collaboration, data analysis, and team leadership. Seeking opportunities to leverage expertise in enhancing operational efficiency and strategic development. Experience

Founder & Coach The Conversation Nook Remote, TX Feb 2024 onwards

● Launched and lead a coaching practice helping clients navigate emotional regulation, mindset shifts, and life transitions.

● Design and deliver structured 1:1 sessions and group programs focused on clarity, resilience, and intentional growth.

● Oversee end-to-end operations—including website development, content strategy, social media, and client workflow using tools like Notion and ClickUp.

● Partner with NGOs, schools, and vendors to plan and facilitate 2–5 hour workshops; develop custom workbooks and session materials.

● Continuously apply client feedback and reflection cycles to refine program outcomes and optimize delivery. NBA- Security and Legal IT Program Manager (New York- Remote) Nov 2022- May 2023

● Led Agile Transformation, outlining a roadmap for current and future value stream processes.

● Conducted discover sessions to identify process impediments and relevant North Star Metrics.

● Analyzed data and facilitated process streamlining sessions with key stakeholders.

● Managed budgets, prioritized requirements, and mitigated risks, fostering efficiency.

● Promoted self-organization and cross-functionality, maintaining a focus on high-priority work.

● Collaborated with Product Owners, guided backlog management, and delivered reports to senior leadership.

● Ensured adherence to delivery timeframes, building strong relationships with business partners.

● Contributed to the Agile enablement team, defining and implementing strategic plans for continuous improvement.

● Developed key performance indicators and facilitated Quality Assurance and release planning.

● Supported multiple departments in standardized and consistent value stream delivery.

● Strategically planned, directed, and coordinated activities, including transparency reporting. Citi- Human resource- Program Manager (Florida - Remote) Aug 2021- Mar 2022

● Managed metrics reporting, data analysis, and governance monitoring to meet regulatory commitments.

● Created and maintained reporting documentation for Matter Requiring Attention (MRA) processes, delivering insights to Senior Management.

● Spearheaded Talent Acquisition Strategy & Programs, mitigating staffing risks and expediting hiring.

● Liaised between Global Talent Acquisition Strategy & Programs and regional teams to track aging requisitions.

● Monitored regional action plans, maintained issue logs, and ensured progress on business functional action plans.

● Analyzed data, identified trends, and recommended actionable insights, including "what-if" scenarios.

● Acted as a liaison to improve transparency and information sharing.

● Established project communication needs and devised a communication plan.

● Proactively addressed impediments and assessed risks to support effective decision-making.

● Evaluated team performance to meet targets and deadlines. Maternity leave Jan 2018- August 2021

● Took an extended period of maternity break to stay home with my son until it was safe to return to daycare post-Covid19. Johnson and Johnson - New Brunswick, NJ. Human resource Scrum Master/Project Manager. July 2018 – Dec 2018

● Lead and worked with multiple teams and projects across China, Russia, India and USA. Worked across multiple time zones.

● Reinforced and facilitated scrum methodology and agile framework on Scrum team members, key stakeholders

● Was responsible for end-to-end HR transformation projects including but not limited to proposal on HR interventions and initiatives, people metrics, reporting, advanced and predictive analytics.

● Identified opportunities for performance improvement through internal diagnosis, process/system reviews in order to understand barriers and possible solutions; conducting external research into good and best practices.

● Collaborated with subject matter experts across the HR service areas (learning and development, talent management, recruitment, compensation & benefits) to promote data governance, improve overall strategic and operational performance and insight

● Supported the Human Resource leadership team to identify business challenges and use data analysis to help propose and influence continuous improvement/changes to the operations, process or programs.

● Maintained a frequent and effective feedback loop with offshore resources. Tracked teams’ progress and managed product backlog, burn-down metrics, velocity, task breakdown and produced weekly reports.

● Created scope risk and issue management plans.

● Oversaw execution of management priorities and escalated or resolved issues where necessary.

● Prepared reports synthesizing analytical results, highlighting implications of findings. Followed through any further actions based on the results using sound business judgment.

● Conducted quantitative and qualitative analyses on a broad array of issues across disciplines, projects and functional areas. Structures and executes analysis independently.

● Conducts research on identified key business issues. Provides oversight and direction to analysts and assigned components of project work. Evaluates and distills analyses conducted by other departments and/or outside consultants. JP Morgan Chase- Wilmington, DE - Credit Card- Scrum Master/Business Analyst Oct 2016 – Jan 2018

● Led and collaborated with cross-functional teams in China, Russia, India, and the USA, managing projects spanning multiple time zones.

● Reinforced and facilitated Scrum methodology and agile frameworks among team members and key stakeholders.

● Oversaw end-to-end HR transformation projects, including HR interventions, people metrics, reporting, and predictive analytics.

● Identified performance improvement opportunities through internal diagnostics, process/system reviews, and external best practices research.

● Collaborated with HR experts in learning and development, talent management, recruitment, compensation & benefits to enhance data governance and operational performance.

● Supported HR leadership in identifying business challenges, leveraging data analysis to propose and influence process improvements.

● Proactively addressed impediments and team conflicts, directing focus on product backlog and project timelines, resulting in increased productivity.

● Maintained effective communication with offshore resources, tracking progress, managing product backlog, burn-down metrics, velocity, and task breakdown, while producing weekly reports. Created scope risk and issue management plans.

● Oversaw the execution of management priorities and escalated/resolved issues as necessary.

● Prepared reports synthesizing analytical results, highlighting implications, and taking action based on findings.

● Conducted quantitative and qualitative analyses across disciplines and projects, independently structuring and executing analysis.

● Assisted in identifying key business issues and designing analytic approaches, providing oversight and direction to analysts.

● Ensured deliverable content was verified, validated, and approved by key stakeholders before deployment. Education Technical Skills Tools and Applications

Masters in Cognitive and Neuropsychology, University of Kent, United Kingdom- ( 2014)

Business Analyst Certificate, University of Delaware ( 2016) Certified Professional Scrum Master I (Scrum Org)- 2020 Certified Scrum Master (Scrum Alliance)- 2021

Certified SAFe Scrum Master ( SAFe Studio) 2019

ICP-ACC Agile Coaching Certification- ( IC Agile 2023) Agile (Scrum and Kanban)

Resource Management

Planning & Mentoring

Change Management

Budget Management

Stakeholder Management

Development Process

Management

Tools: MS Office (Word, Excel,

PowerPoint), Smartsheet,

Microsoft Project, Visio, Outlook

Visual Studio Test Professional

Slack, Microsoft Teams,

Monday.com

Applications: SharePoint, JIRA,

Azure DevOps Board, Confluen

Rally

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