Administrative Assistant Customer Service

MEGAN COGGINS

*** *** ****** ? Malvern, AR ****4 ? 318-***-**** ? ************@*****.***

PROFESSIONAL PROFILE

Customer service focused professional able to provide support in a medical

office to include scheduling patient appointments, functioning as

receptionist to patients and visitors, and organizing and gathering

materials. Maintain and safeguard patient privacy and confidentiality.

. High Academic Honors Recognition / Dean's List / Honor Roll.

. Manage time and priorities to meet established deadlines.

. Effective problem solver, able to assess situations and identify

solutions.

. Attention to detail needed to collect and report data with accuracy

and timeliness.

. American Heart Association - Heartsaver CPR / AED.

. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint

Type 31 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant ? Medical Terminology ? Medical

Transcription

Patient Processing ? Patient Registration ? Medical Records Management

Check In ? Check Out ? Data Entry ? Release of Information ? HIPAA

Compliance ? Medical Laws & Ethics

CMS 1500 Claim Form ? Billing Cycle ? Claims Appeal Process ? Medical

Billing Knowledge

Third Party Billing ? Medicare ? Medicaid ? HMO ? PPO

EDUCATION

Ultimate Medical Academy

Associate of Applied Science Degree / Health Sciences - Medical

Administrative Assistant, 2024

HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Continuum Global Solutions - Dallas, TX

04/2024 - Present

Customer Care Coordinator

. Handle inbound calls from Member's regarding: Placing refill orders.

. Check order status.

. Estimate copays for prescriptions.

. Assist with grievances & coverage determinations.

. Educate on plan design.

Stay at Home Parent - Malvern, AR

09/2016 - 04/2024

Homemaker

. Ensured household duties are completed in a timely manner and manage

household budget.

. Coordinated medical care, meals, and social activities.

. Remained deadline-oriented and reliable while adjusting priorities and

managing time wisely.

. Provided encouragement, support, and access to activities that enable

the development of skills.

Sykes Enterprises - Malvern, AR

03/2016 - 09/2016

Customer Service Representative (Call Center)

. Interacted with customers via inbound and outbound calls to answer

inquiries and respond to questions.

. Entered data and documented customer interactions with high attention

to detail.

. Communicated in a clear and concise manner and worked effectively as a

team member.

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