MEGAN COGGINS
*** *** ****** ? Malvern, AR ****4 ? 318-***-**** ? ************@*****.***
PROFESSIONAL PROFILE
Customer service focused professional able to provide support in a medical
office to include scheduling patient appointments, functioning as
receptionist to patients and visitors, and organizing and gathering
materials. Maintain and safeguard patient privacy and confidentiality.
. High Academic Honors Recognition / Dean's List / Honor Roll.
. Manage time and priorities to meet established deadlines.
. Effective problem solver, able to assess situations and identify
solutions.
. Attention to detail needed to collect and report data with accuracy
and timeliness.
. American Heart Association - Heartsaver CPR / AED.
. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint
Type 31 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant ? Medical Terminology ? Medical
Transcription
Patient Processing ? Patient Registration ? Medical Records Management
Check In ? Check Out ? Data Entry ? Release of Information ? HIPAA
Compliance ? Medical Laws & Ethics
CMS 1500 Claim Form ? Billing Cycle ? Claims Appeal Process ? Medical
Billing Knowledge
Third Party Billing ? Medicare ? Medicaid ? HMO ? PPO
EDUCATION
Ultimate Medical Academy
Associate of Applied Science Degree / Health Sciences - Medical
Administrative Assistant, 2024
HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Continuum Global Solutions - Dallas, TX
04/2024 - Present
Customer Care Coordinator
. Handle inbound calls from Member's regarding: Placing refill orders.
. Check order status.
. Estimate copays for prescriptions.
. Assist with grievances & coverage determinations.
. Educate on plan design.
Stay at Home Parent - Malvern, AR
09/2016 - 04/2024
Homemaker
. Ensured household duties are completed in a timely manner and manage
household budget.
. Coordinated medical care, meals, and social activities.
. Remained deadline-oriented and reliable while adjusting priorities and
managing time wisely.
. Provided encouragement, support, and access to activities that enable
the development of skills.
Sykes Enterprises - Malvern, AR
03/2016 - 09/2016
Customer Service Representative (Call Center)
. Interacted with customers via inbound and outbound calls to answer
inquiries and respond to questions.
. Entered data and documented customer interactions with high attention
to detail.
. Communicated in a clear and concise manner and worked effectively as a
team member.